Comments on: Apple’s long silence on call mute issue raising ire of iPhone owners

By: Henry

Henry — Mon, 27 Feb 2012 13:01:51 +0000

hi,

I am facing the following problem.

If I listen to music fro the iPod app and then want to make outgoing calls the iphone switches from headphone to loudspeaker and microphone is muted, so that the call recipient doesn’t hear me, while I can hear them.
It is very annoying , because of volume of the iphone, especially if you are in an office environment.
The only thing that helps so far is switching the iphone off completely, wait a few minutes and then switch it on again.
The problem might have to do with unplugging the headset, but so far I have not identified a consistent behavior.

By: Joe Buckley

Joe Buckley — Fri, 10 Feb 2012 15:54:30 +0000

Same here (UK on Vodafone) Flicking the speaker phone on always solves the problem.

By: RickLeePhoto

RickLeePhoto — Wed, 11 Jan 2012 14:17:49 +0000

I bought 2 identical phones the day after Thanksgiving… my wife’s phone does not have the problem and mine does. The workaround is to hit speaker immediately after dialing. Then you can turn the speaker off if you don’t want it. I do this for all calls now… it’s just become habit. Before doing that, at least 30% had no audio and I had to keep calling back until I got audio.

By: Chris

Chris — Mon, 09 Jan 2012 04:31:55 +0000

This might be a fix to the issue everyone is having as I read a few posts here. If you have a protection film on your iPhone remove it & the problem solved for good:)

By: john

john — Mon, 09 Jan 2012 04:00:36 +0000

just to add weight to the number i just picked up a new iPhone 4s and have the same problem with outgoing calls. I am somewhat disappointed at this time with the product and need it to be reliable as i am often on call for a major health provider and need to be able to communicate. have an appointment with apple to discuss and hopefully resolve the problem tjf

By: Shawn Honnick

Shawn Honnick — Thu, 05 Jan 2012 22:03:47 +0000

I thought it was only me/my phone (iPhone 4, not S). It’s really annoying and intermittent, but hasn’t happened often enough for me to try to talk to AT&T about it (I had assumed it was their network, not the phone). I never thought of switching on and off speaker mode—thanks for that tip, Cory. BTW, this was happening for me with iOS 4. I finally updated to 5.01 yesterday and have NOT experienced the issue today on iOS 5.01

By: ali

ali — Thu, 05 Jan 2012 17:31:06 +0000

i also have this problem i thought it was the case but i guess not

By: EM

EM — Thu, 05 Jan 2012 13:21:27 +0000

Also here – but so far only twice in the last month

By: Oscar

Oscar — Thu, 05 Jan 2012 09:57:45 +0000

Same Problem here with an ATT 4S bought in the US on o2 network in Germany.
First I thought it to be an o2 problem.
Apple phone support is no help, they claim to never heard about that problem and won’t replace the phone ( even though its on Apple Care)

By: Paul O

Paul O — Thu, 05 Jan 2012 08:28:41 +0000

I encounter the same symptoms on my iPhone 3G: during a call, the phone will suddenly “decide” that the headphones are plugged in and mute the speaker, even though no headphones are plugged in. Various resets, plugging in and removing headsets, etc seem to help recovery.