Comments on: Verizon explains its string of LTE outages

By: Marc

Marc — Sat, 18 Feb 2012 02:17:19 +0000

Verizon outage Feb 17 2012 scion WHY and when will it be back on line?
Location Shelbyville, Indiana

By: Kevin Fitchard

Kevin Fitchard — Tue, 03 Jan 2012 20:12:12 +0000

Actually, I don’t think a full month’s credit or $30 or $40 would be unreasonable to ask. It’s not the total length of time the network was down, but that it was down at three critical times.

By: Kevin Fitchard

Kevin Fitchard — Tue, 03 Jan 2012 20:09:43 +0000

Hi Jackseric, Phonepimp’s averages are probably a rare case. If you’re getting 9-10 Mb/s you’re right in the network-wide average.

By: Jackseric

Jackseric — Tue, 03 Jan 2012 19:03:58 +0000

I’d like to know where/how you’re getting those kinds of dl speeds. I’ve tested mine a couple times a week since I got my GN, and never seen higher than 12mbps. Usually I’m around 9-10mbps. This is in Columbus, OH.

By: kasper

kasper — Tue, 03 Jan 2012 03:39:54 +0000

$30/month for data access… 30 days in a bill cycle. 1 day outage =$1. Do you value your time so little that the time it takes to make a phone call and ask for a credit is worth the $1 off the next bill?

By: Kevin Fitchard

Kevin Fitchard — Sun, 01 Jan 2012 17:43:15 +0000

Yep, I agree that customers should hold Verizon accountable. And considering the amount of downtime customers face, they should probably demand a sizable credit. I wouldn’t be surprised if VZ granted it either.

I guess what I was trying to say (and probably wasn’t very clear about) is that from a purely tech level, Verizon is in the wild, wild west with LTE. It’s unreasonable to expect that there would be no new problems with such a new and untried technology. At the same time, consumers shouldn’t be Verizon’s beta testers.

By: Ryan

Ryan — Sun, 01 Jan 2012 06:08:03 +0000

LTR is a delivery mechanism. If there is a complete outage it is because the outage lays in a more traditional network failure. Whether it be zoya, tata, level 3 or any body else. They have some major core issues that need resolved.

By: hoohah

hoohah — Sat, 31 Dec 2011 17:55:10 +0000

So few words and so little understanding.

By: Asher Bond

Asher Bond — Sat, 31 Dec 2011 17:40:43 +0000

Can you hear me now? A good service company provides the human components above and beyond everything else. A good infrastructure-as-a-service provider also provides the service of aquiring infrastructure… Verizon has done a good job of aquiring towers, but has done a poor job of aquiring talent that has the authority street-team customer service with either concierge quality or efficient pricing. Can you hear me now? We want a utility model for wireless access that doesn’t need to layer competitive services on top of what’s a natural monopoly in terms of tower infrastructure. Stop buying software companies and start buying software and selling network infrastructure as a service that you focus on. Can you hear me now?

By: Brian

Brian — Sat, 31 Dec 2011 04:34:35 +0000

Nothing you can do about it? Sure you can, at least on my Android phone, I can switch to CDMA mode only so it never tries LTE. Thats what I did when the issue happened on Wednesday and I was fine… mostly.