3 Comments

Summary:

Wednesday’s LTE outage shows Verizon still has bugs to work out in its new 4G network. As the first to launch LTE on a large scale, Verizon has become a guinea pig for the entire industry, dealing with the technologies remaining flaws as they arise.

no-phone-service

Verizon Wireless experienced another outage on its LTE network on Wednesday, causing customers across the country to lose access to their ultra-fast mobile broadband connections and deal with the slower data speeds of Verizon’s 3G network. Verizon restored the network to normal late Wednesday, but this latest glitch shows Verizon’s one-year-old 4G rollout is still experiencing some growing pains. As the first to launch LTE on a large scale, Verizon has become a guinea pig for the entire industry, making it the first operator to encounter and deal with the bugs remaining in the new technology.

Unlike the major outage Verizon experienced in April, Wednesday’s LTE problems didn’t affect all customers and it affected them intermittently. April’s outage affected all high-speed data connections to 4G customers; new HTC Thunderbolt and MiFi owners couldn’t even get a 3G connection and had to resort to the dial-up-modem-like speeds of Verizon’s 2G network.

This time around, customers affected couldn’t link up with the LTE network, and while there were reports of some customers losing their 3G access as well, most devices were able to fall back on Verizon’s 3G EV-DO network. EV-DO doesn’t pack the punch of LTE, but is enough to support most of what you would want to do on a smartphone. Verizon issued this statement on Thursday morning:

“Verizon Wireless 4GLTE service returned to normal Wednesday evening after the company’s network operations team resolved a technical issue.  Some 4G customers had reported intermittent or unavailable 4G service, or devices operating on 3G, for periods of time starting late Tuesday. Throughout this time, all customers were able to make voice calls, send and receive text messages, and 3G data devices operated normally.”

In April’s outage, a software glitch originating deep within Verizon’s network core began knocking down elements of Verizon’s new LTE service delivery architecture, taking down the servers that identified individual customers as they moved through the network. That kicked all of Verizon’s 4G customers off both Verizon’s data networks. CDMA-only customers weren’t affected, because Verizon manages them on its older CDMA service delivery systems. This time, the problem doesn’t appear to have originated in the core, but rather in the radio network itself, otherwise, 3G data would have been knocked out as well. Or Verizon may have learned its lesson from that last outage and figured out a way to shunt 4G customers over to the 3G core, where their devices would behave like ordinary CDMA phones.

When Verizon built its new LTE network, it didn’t just mount new fatter radios on its towers; it changed the fundamental design of every aspect of its network: moving from hardware to software driven base stations, evolving its network service delivery systems from old hierarchical voice-centric chains of gateways to new flat IP architectures, and replacing old copper backhaul links with fiber Ethernet to the tower. It was also the first operator to do such a complete overhaul on such a huge scale. For many of the vendors in its network, Verizon’s early 4G launch marked the first time their new LTE equipment was deployed commercially. I’m actually surprised more bugs haven’t reared their ugly heads in the year the LTE network has been online.

Still, Verizon’s customers probably won’t cut the carrier too much slack. Verizon, after all, bills itself as having the country’s “most reliable network.” In April, the repercussions from the nationwide outage weren’t too bad, probably because Verizon only had a few hundred thousand LTE customers at that point. Today, it has several million. What happens when an outage occurs and it has tens of millions of 4G customers?

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  1. Verizon still ironing the bugs out of LTE http://t.co/9pzc6RbF @amarchugg #news

  2. Verizon still ironing the bugs out of LTE http://t.co/K050DYHa @amarchugg #news

  3. Crunked On Tech Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE http://t.co/sazh0h5I

  4. Ray Informatics Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/TbyMOicz

  5. Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/e44wBRyJ

  6. Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/pBQ8Lfru

  7. Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/dXMeENcV

  8. Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/P2u7U4Ef

  9. Roberts Chapman Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/2kr4nDhp

  10. Peter Alexandrov Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/aFHNcfP8

  11. Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/SOmfDEaK

  12. Mohammed Maqsoud Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE http://t.co/uWXGYPP0 #technology

  13. Verizon still ironing the bugs out of LTE http://t.co/nvfXmcOJ Via @gigaom

  14. Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/KpKbHDx8

  15. Deb Tech’s Only Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE http://t.co/AgoVNCuU

  16. Verizon still ironing the bugs out of LTE http://t.co/DMpRBhIK

  17. Yasbella Sebastian Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE http://t.co/9q5YqRbQ

  18. Verizon still ironing the bugs out of LTE http://t.co/zbl79bZG

  19. Verizon still ironing the bugs out of LTE http://t.co/svacUckZ

  20. Verizon still ironing the bugs out of LTE http://t.co/oRKdRhN9

  21. GigaOM Broadband Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE http://t.co/bzilTMmI

  22. Verizon still ironing the bugs out of LTE http://t.co/bwTiAOeP >> A look at why 4G went down and why it will probably happen again

  23. Alexia Da Silva Thursday, December 8, 2011

    RT @kfitchard: Verizon still ironing the bugs out of LTE http://t.co/bwTiAOeP >> A look at why 4G went down and why it will probably happen again

  24. Verizon still ironing the bugs out of LTE http://t.co/tRbMb9Ho via Kevin Fitchard

  25. Clearly RT @gigaom: Verizon still ironing the bugs out of LTE http://t.co/NafnmWs7”

  26. Verizon still ironing the bugs out of LTE http://t.co/8ElTY6Xj

  27. gigaom: Verizon still ironing the bugs out of LTE http://t.co/iJ7fr2WW

  28. [273] Verizon still ironing the bugs out of LTE
    http://t.co/aFEqU2Ez

  29. Cassandra Heyne Thursday, December 8, 2011

    RT @kfitchard: Verizon still ironing the bugs out of LTE http://t.co/bwTiAOeP >> A look at why 4G went down and why it will probably happen again

  30. Telogical Systems Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE http://t.co/xErd4SUH

  31. Most reliable or most lie-able network?RT @gigaom: Verizon still ironing the bugs out of LTE http://t.co/bwYrPogG

  32. Verizon still ironing the bugs out of LTE http://t.co/HzEeNos3

  33. Verizon still ironing the bugs out of LTE: Wednesday’s LTE outage shows that Verizon still has bugs to work out … http://t.co/RNEL20gy

  34. Verizon still ironing the bugs out of LTE: Verizon Wireless experienced another outage on its… http://t.co/CbTaF3CY

  35. Romulus Jones (문병준) Thursday, December 8, 2011

    RT @gigaom: Verizon still ironing the bugs out of LTE http://t.co/b01C5O8k

  36. Data Center Blogs Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/jIcYcn2w

  37. As a #VerizonLTE user I was unamused by yesterday’s outage. Seems the 4G network is having teething problems http://t.co/cFE7iYUW via…

  38. Verizon still ironing the bugs out of LTE http://t.co/8wIEQw61

  39. George T. Thibault Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE http://t.co/jrm9P2xH

  40. [GigaOM] Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE netw… http://t.co/JQh3i5EI

  41. Web Tech Update Thursday, December 8, 2011

    Verizon still ironing the bugs out of LTE:
    Verizon Wireless experienced another outage on its LTE network on We… http://t.co/Xb6NzwQy

  42. Verizon still ironing the bugs out of LTE http://t.co/66jdXmTo

  43. Verizon still ironing the bugs out of LTE – Wednesday’s LTE outage shows that Verizon still has bugs to work out in … http://t.co/k7f3QL95

  44. FREESEATTLESOCIALLY Thursday, December 8, 2011

    RT @Alltop_Social: Verizon still ironing the bugs out of LTE http://t.co/nawosODM Social-Media.alltop

  45. “Verizon was also the first operator to do such a complete overhaul on such a huge scale.” I think Verizon deserves kudos for that.

    1. Hey Rich, don’t tell Verizon I told you this, but I think they deserve Kudos as well. :)

    2. Nice try, Verizon.

  46. #Verizon still ironing the bugs out of #LTE- another cross country outage on its LTE network on Wednesday http://t.co/YV9eO0vi

  47. RT@uSell #Verizon still ironing the bugs out of #LTE- another cross country outage on its LTE network on Wednesday http://t.co/9DMY6OQm

  48. RT@uSell #Verizon still ironing the bugs out of #LTE- another cross country outage on its LTE network on Wednesday http://t.co/3Iv3ucW9

  49. RT @usell #Verizon still ironing the bugs out of #LTE- another cross country outage on its LTE network on Wednesday http://t.co/8uKMFhBz

  50. Verizon still ironing the bugs out of LTE http://t.co/rCeQeknA still ahead of the lot. #USCarrier

  51. GigaOM: Verizon still ironing the bugs out of LTE http://t.co/GJVGViSU

  52. Verizon’s LTE network goes down yesterday. Anger ensues among many. Count me among those angry folks: http://t.co/tXKshPE0

  53. Verizon still ironing out LTE bugs http://t.co/E6ft31Kd

  54. Verizon still ironing the bugs out of LTE http://t.co/tmoZ0G5K

  55. Tuck Takagawa  Saturday, December 10, 2011

    Verizon still ironing the bugs out of LTE http://t.co/iNkWHXNn

  56. Engineers still ironing out GSM bugs so LTE will take time – RT @KimKLarsen: Verizon still ironing the bugs out of LTE http://t.co/3CiBNzCR

  57. And doing a decent job of it, all things considered… Verizon still ironing the bugs out of LTE – Gigaom: http://t.co/tv4BYp6a

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