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Summary:

From breaking down barriers to the flow of information within the organization to communicating with customers, enterprise social tools are often hailed as a next-generation solution for improving the business bottom line. But how many workers are actually using them? A survey finds out.

Enterprise Social 2.0

From breaking down barriers to the free flow of information within the organization to communicating with customers (particularly coveted Gen Y), enterprise social media and other social tools are often hailed as a next-generation solution for improving the business bottom line. Tech sites, including WebWorkerDaily, often boost these technologies and track business interest in them, but how many workers are actually adopting them for use on the ground?

To find out, Forrester Research recently polled 4,985 U.S. information workers about their use of enterprise social for The Enterprise 2.0 User Profile: 2011, which was released last week. The results: 28 percent of workers use social software at least monthly.

That’s not a terribly low figure for a relatively new technology, but Forrester further profiled that 28 percent and found they belong to a very narrow subset of the workforce.

  • They’re earlier adopters. “They have positive attitudes about the role of technology in their lives — more than two-thirds are technology optimists,” says the Forrester report.
  • They’re well paid. More than half make $60,000 a year or more.
  • They’re highly educated. “23 percent hold advanced degrees, and 49 percent are in management,” reports Forrester.
  • They’re pressed for time. “Software users work, on average, 2.41 hours longer than other employees during the workweek. They also spend 1.95 more hours, on average, working outside business hours than the rest of the workforce.”
  • They’re not all Gen Y. While a slightly more than a quarter (26 percent) are supposedly social-mad Gen Y, a larger percentage (35 percent) of users are from Gen X.

While there’s nothing shocking in this profile of the average enterprise social software user (in fact it sounds a lot like the average telecommuter), this stereotypical portrait of the connected, elite professional reveals that these technologies have a long way to go before they’re accepted more broadly in the workplace. This confirms earlier Forrester research showing just one in six Gen Yers use social tools.

The numbers also show that while the high-powered and over-scheduled really like their enterprise social tools, they don’t view them as essential. “Just 22 percent of social software users tell us the technologies are vital to their jobs,” according to Forrester, who says these tools “remain on the periphery of an information worker’s workflow.”

Will enterprise social tools ever be an everyday component of work for a wide swath of the workforce?

Image courtesy of Flickr user luca.sartoni.

  1. Yes, enterprise social tools ever be “an everyday component of work” and “a next-generation solution for improving the business bottom line.” Enterprise social innovation tools are a good example. Organizations increasingly need to employ crowdsourcing approaches and crowdsourcing solutions like Spigit (www.spigit.com)to stay competitive. Innovation will no longer be dictated by a few executives in a room but will require employees, customers and partners to contribute to the process. Social innovation solutions are already being leveraged worldwide, and are continually gaining momentum. Check out how WestJet already saved over a million dollars with Spigit Engage, an enterprise social innovation solution that integrates emergent social collaboration with traditional workflow and analytics to enable purposeful innovation that improves the business bottom line: http://www.spigit.com/news/westjet-reduces-costs-with-spigit. This is already becoming an everyday component of work and a solution for improving the business bottom line.

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  2. Ketharaman Swaminathan Wednesday, November 9, 2011

    Enterprise social idea management platforms like Ideacomb help large enterprises to bolster their topline and bottomline performance by elevating employee engagement to the next level and enlarging the pipeline of ideas. For example, a FTSE-listed MNC increased income by renegotiating premature fixed deposits when interest rates went up, reduced cost by implementing electronic payslip, improved productivity by introducing hot seat shift rotation. While all these ideas were always bubbling in the minds of its employees, the company could bring them to surface and implement them only because of the tools provided by the social idea management platorm to socialize and evaluate them.

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  3. #Enterprise #socialmedia is just getting started ::: http://t.co/yUxJLZCG via @GigaOm

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  4. #RESEARCH: About 1/4 of workers use social tools on the job & more likely are Gen X than Gen Y. http://t.co/A04XAfr8 #socialmedia

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  5. Forrester: Enterprise social barely out of the starting gate http://t.co/sqmewOgC

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  6. Forrester: Enterprise social barely out of the starting gate http://t.co/01gMJzoL

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  7. Forrester: Enterprise social barely out of the starting gate — Online Collaboration http://t.co/P8XIkGVB via @Dbovdbov

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  8. #e20 social business tools still have a long way to go. only 28% use at least monthly (monthly? meh) say Forrester http://t.co/mNnMD2Q4

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  9. @sammarshall and @Melcrum re http://t.co/MtN1hqer Good to see some encouraging intranet investment plans for 2012.

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  10. Forrester: Enterprise social barely out of the starting gate — Online Collaboration: http://t.co/hwvdI5VK

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