53 Comments

Summary:

If you’re encountering an “internal error” when trying to update your devices to iOS 5, you’re not alone; users everywhere are having the same problem. The error (code 3200) seems to have to do with trouble accessing Apple’s servers, and there’s no easy fix.

Screen Shot 2011-10-12 at 5.56.41 PM

If you’re encountering an “internal error” when trying to update your devices to iOS 5, you’re not alone; users everywhere are having the same problem. The error, which you can see has the code 3200 when you click the link to find out more about it, seems to have to do with trouble accessing Apple’s servers.

It’s so widespread that it’s worth reassuring people about, but unfortunately, there isn’t a sure fix available. Re-trying the update has worked for some, but that’s probably just due to incredible luck. Apple has encountered these kinds of problems before with major software rollouts, but this may be one of the worst in recent memory.

For people wondering if restarts, recovery mode, direct downloads of the iOS 5 firmware, or other fixes might help, let me assure you, they do not; I’ve been trying all of the above myself with my iPad 2 for the past hour to make sure.

My advice? Wait it out. Apple will resolve this eventually, and in the meantime, there are other things that could better occupy your time. Be sure to let us know if things get rolling again. We’ll keep an eye out and try to do the same.

  1. “Wait it out. Apple will resolve this eventually, and in the meantime, there are other things that could better occupy your time” — That’s true. Not like you’d be doing anything productive with your Crapple products anyways. And besides, for the price your pay for Apple’s “quality”, why should you expect it to “just work”? Just another example of how “insanely great” Apple is. I can’t wait until they start blaming everyone else for their problems like they’ve done repeatedly in the past; I’m sure the excuses will be nothing short of “insanely great”.

    Share
    1. Troll-lol-lol. Is that the best you can do?

      Share
    2. Don’t be a hater to be a hater.

      Share
    3. it’s a server access problem.
      Apple is probably overwhelmed with requests for updates.
      if you don’t close iTunes the phone will be ok.
      if you close iTunes all is lost and you are in recoveryland.

      Share
    4. Blackberry user???

      Share
  2. Guys, just hard restart the device and start over … it works! :-)

    Share
    1. Does not! I’ve been hard restarting it for hours now and I’ve tried more than a dozen times!

      Share
      1. EVERYONE! IF U HAVE PICS THAT ARE IN THE OPENING FOLDER ( the one that pops up when u plug in ur ipad) empty it! After i did that it worked just fine and took the update.. Pass this on!

        Share
  3. Philipp Drescher Wednesday, October 12, 2011

    Dammit I´ve been too late. Already tried to recover and now my iPhone is just lost in limbo. Everything is broken atm :(

    Share
    1. Yeah I’m also stuck in limbo. No OS on my device at all. What to do?

      Share
      1. yeah mines the same it goes back and forth between the logo screen and the loading circle !!! WTF

        Share
      2. mine was too. it was stuck in a boot up loop (logo the daisy wheel repeat). if yours is doing this you need to put your phone in DFU mode (device firmware update mode) to kick start. its a last resort and should only be done if you cant get the phone to be recognised by iTunes. Follow this link for a video demo http://www.idownloadblog.com/2009/09/09/iphone-stuck-apple-logo/
        Good luck, Jon

        Share
  4. It is actually Apple’s servers right now are over burden. Your computer has to contact the server to verify your iPhone or iPad to give permission to update to iOS 5. Just keep pressing update until you can get through to the server. It worked for my and i finally updated to iOS 5 successfully.

    Share
  5. Looks like I just lost everything on my iPhone while attempting upgrade. Now it needs to be “restored” to factory default but iTunes says it can’t contact Apple’s server. What a mess!

    Share
  6. Had the problem on my iPhone 4G connected to MacBook Air. Quit iTunes and restarted it and the update went through ok.

    Share
  7. Same issue here. Kept trying it and finally got it to work but only after 5-6 failures and phone ending up crashed and in recovery mode.

    Share
  8. Well I guess this reassuring (after waiting through multiple restarts and updating lion recovery and os x update). It is still chugging but I’ve been here before, and there it is – internal error. Trying hard restart.

    Share
  9. The update ended up working on my phone but, had erased all my camera pics. it decided to restore my phone to 4.3.5 first then upgraded. was the biggest waste of time for me in OZ. I woke up early morning anticipating it all to go smoothly but it had to take hour and a half including deleting my personal items :(. Advice, wait till all bugs are fixed and its ok to be an early adopter after couple of days than within few hours…

    Share
  10. Try manually closing all you apps in the multitasking menu… Either it was a huge co-incidence or it did the trick for my iPad. I was trying for hours and getting the same message.

    Share
    1. Christopher McIntosh Wednesday, October 12, 2011

      I tried all of that – closing apps, hard restarting both computer and iPhone, using airport mode, erasing the phone and updating from a new image, I can’t imagine there’s anything else to make it work.

      Share

Comments have been disabled for this post