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Summary:

A recent survey by HBO seeks to find out how likely Netflix users are to cancel after its recent price hike. HBO also wants to know if cable subscribers will stick around thanks to HBO Go, and which devices they want to access the service on.

angry man with sign

Like many companies, HBO does periodic surveys of its users to see which features they find most appealing, and which they would like to see in the future. Lately, the premium cable network has run a series of surveys on HBO Go and how users are interacting with the TV Everywhere video service.

Most of its questions so far have been focused on the user experience of the HBO Go product online and on devices like the iPad, iPhone or Android mobile devices. But a recent survey seeks to figure out whether HBO Go is encouraging users to stick with their cable or satellite provider, whether users that also pay for Netflix are likely to cancel their subscription to that streaming service, and which connected devices they’d be interested in using to access the HBO Go service from the TV.

In the first two questions, the survey begins by asking which cable, satellite or IPTV provider a user subscribes to in order to access HBO and HBO Go. Then it asks if HBO Go has influenced the likelihood of sticking with that provider. In other words, does HBO Go make you less likely to be a cord cutter?

Check out the slideshow below for the entire survey. But to us, the most interesting part comes in the last three questions, in which HBO asks users if they’re aware of Netflix’s controversial price increase. Not only does HBO want to know how the price hike changes their opinion of the service (i.e. Do you think “SOMEWHAT WORSE” of Netflix, or “MUCH WORSE”?), but it also is using the survey as a way to measure how likely Netflix users are to quit. (i.e. Are you “somewhat” more likely to cancel or “much” more likely to cancel?)

The survey could be aimed at finding out exactly where HBO stands, in light of Netflix’s recent customer dissatisfaction. At the same time, the way that the questions are phrased could also be a gentle nudge to HBO subscribers who might have been on the fence about quitting the low-priced streaming service if they haven’t already.

 

Image courtesy of Flickr user soukup

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  1. In the world of politics, we call this a “push poll”

  2. I’ve pretty much given up on Netflix, given what they’ve done over the last few months. There are a number of great alternatives out there: http://www.afternetflix.com

    Great article!

  3. Netflix is still a good service, at least their streaming service is still just $8/mo. They just need somebody to check Reed Hasting’s email. Just what was he thinking could come out of that false apology combined with the stupid Qwikster announcement.

    http://cordcutterguide.com/

  4. Cable TV operators are the worst, Netflix is still a hero compared to those greedy crooks. I have 4 kids, look at what they offer for movies on demand, you could buy some of these horrible movies for what then rent them for and what about their nickel & dime monthly lease fees for boxes, remotes, modems ?? Look at your bills and tell me who the true crooks are…can’t wait to cut the cable !!!

  5. I think the whole Netflix controversy is going around the bend at this point. I completely agree with JimmA. Even with the price rise, Netflix is a bargain over HBO and the cable behemoth it is tied too. The last time I had cable which was 1993, I had HBO and I got to see the same dozen or so movies over and over again along with some alleged comedy specials I never wanted to see. Netflix’s library is vast compared to a few original shows that HBO offers. I can get them on DVD from Netflix.

  6. The question should be, How much do you hate Time Warner Cable? The lone garbage heap of a provider that still doesn’t support HBO GO!

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