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Summary:

Is Google evil? Members of the Senate Judiciary Subcommittee on Antitrust, Competition Policy and Consumer Rights tried to decide that today in a hearing on Google’s market power. The end result was the Senators requested Google make voluntary changes to its search ranking.

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Is Google evil? Members of the Senate Judiciary Subcommittee on Antitrust, Competition Policy and Consumer Rights tried to decide that today in a hearing on Google’s market power and whether it is beneficial for consumers or not. The end result was that the Senators requested Google make voluntary changes to its search ranking, and tried to keep Google “honest” through tough questions. But while the hearing exposed some questionable results on Google searches — notably product searches — it also exposed a lack of clarity around who Google’s customers are, and a fundamental conflict of cultures between Silicon Valley and Washington, D.C.

Consumer friend or gatekeeping monopolist?

Does Google exist to help consumers find web pages and deliver search results, or is it a monopoly gatekeeper that charges businesses to connect them with online consumers? Who would the government be protecting if it interfered with Google’s market power — and would that serve businesses or consumers? Google’s Chairman Eric Schmidt and its antitrust counsel Susan A. Creighton, a Partner Wilson Sonsini Goodrich & Rosati, went to great pains to illustrate that consumers could just move from Google to a competing search engine if they didn’t like Google’s results — meaning D.C. need not get involved.

Those who feel that Google acts as a gatekeeper between consumers and businesses on the web were represented by Jeremy Stoppelman of Yelp and Jeff Katz CEO of Nextag Inc. Each explained their firms couldn’t compete or even begin their businesses in today’s search climate because Google is making the entry of web-based companies that provide consumers information so difficult. But I’m not sure I can buy into the gatekeeper idea as a reason for Washington to intervene.

Stoppelman did a great job explaining that he began Yelp in 2004 because he saw a hole in the market. He then outlined how Google played rough with the site in terms of scraping its content after Yelp refused a deal with it. That’s a crappy thing to do, but that’s what lawsuits are for. Check out Skyhook’s lawsuit with Google over location. Yelp wasn’t having its content taken because it was a small business unable to buy lawyers — it was having its content taken because it was a company so successful that Google actually tried to buy it, and Yelp said no. Stoppelman might not see a hole in the market today, but it’s kind of ridiculous to expect any market to stay the same for seven years.

If consumers can switch easily to a new search engine, Congress getting involved makes it seem like we are in danger of becoming a nanny state to protect specific business interests. And that makes me nervous (my colleague Mathew Ingram is also skeptical about the need for an antitrust investigation of Google, arguing that technological innovation has disrupted more monopolies than any government ever has. Indeed, I found it odd watching Senator Amy Klobuchar (D-Minn.) and Senator Chuck Grassley (R-Iowa) ask Schmidt about how its algorithms affect small businesses and what might be done to protect those businesses from changes to Google’s algorithm.

Is part of the problem a clash of cultures?

Schmidt, like any computer scientist, tried to argue that the algorithms do what they are supposed to do. From a computer science view, if an algorithm is fair, then changing to protect a certain class of those affected by it makes it fundamentally unfair to others (something Congress routinely does with exceptions and carve outs when it’s making legislation). In fact, the biggest elephant in the room was a clash of cultures between the Silicon Valley culture of the free market — and using technology to create a better consumer experience — and Washington D.C.’s inherent cynicism and pandering to constituents.

Also, the senators wanted broadband. Both Senators Klobuchar and Chuck Schumer (D-NY) requested Google’s fiber to the home experiment in their states. I don’t blame them, but it was odd to hear Google be castigated for abusing its search advantage (and hearing Senators tie that advantage to its infrastructure and scale earlier in the hearing) while other members of the committee requested services that would enhance Google’s ability to create higher barriers to entry. In the binary world of Silicon Valley that may not make sense, but in D.C. it apparently does.

  1. google haters, troll !

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  2. These government officials sound like a room of whiny little btiches! Google haters!!

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  3. Always a chuckle to watch economics incompetents in action – especially displaying a complete unwillingness to leave market decisions in the realm of the market. The funniest part is that it’s usually the self-titled conservatives who are the worst nannies.

    As they are with that other reactionary invention – political correctness. The office used to be “Secretary of War” you know.

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  4. They are all digital illiterates, or to be politically correct, the “non participants” they need hi tech to make laws and can’t recognize a tool when it hits them in the face.

    http://ducknetweb.blogspot.com/2011/05/use-of-ibmwatson-technology-in-congress.html

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  5. What I don’t get is Congress harping on Google’s search results, especially that Google puts some of it’s items in the results. Asking Google to not do this would be like asking Target to advertize for Wal-Mart. Congress’ perception of Google is 100% wrong. Google’s actions as a company to me are 99.9% right. Growth, jobs, making the internet easier. What more could we ask?

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  6. simple…Google is doing business…business makes money…they make money, they survive. Have you heard of the company that does not think of revenue? If large company will pay to put them in the priority of the search results, why would they resist that? This is the fact.

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  7. If Google is being accused of using its market power in online search, it will face bigger challenges in mobile search market. Here are four reasons why http://bit.ly/q6DDet

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  8. These are the same stuffy olds who decry government regulation in business. Obviously their egos and arrogance blind them to the irony.

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  9. @Consumer: Your business advice for Google does not make much sense, not from a business or any other perspective. People would find soon out any blatant search result tinkering. Also, for your business suggestion to be used as a base for new revenue would require many people within Google to know about this. Somebody would blow the whistle, giving what kind of people work in the company. Many of the loyal Google users would lose their trust in Google and flock away.

    I do not see any need for Google to think of surviving. Innovation to stay ahead of the competition is more worthy focus for company like Google. You do not need to be small-minded weasel to do business and thrive.

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