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Summary:

Dell-bashing is a fairly common pastime these days, but I actually think Dell has a golden opportunity to reposition itself as IT visionary if it treats hardware it as what it really is: a delivery mechanism for software and services.

This is a server!

Dell-bashing is a fairly common pastime these days as servers become a near no-margin business and as its consumer business flounders (along with HP’s) at the hands of Apple, but dire predictions about Dell’s prospects might be overkill. A more fair assessment might be to say that Dell is stuck “between an Apple and a hard place,” and that it has to do some fancy maneuvering to free itself. I actually think Dell has a golden opportunity to reposition itself as an IT visionary if it fully embraces the path it’s already going down. Forget hardware as a differentiator and treat it as what it really is — a delivery mechanism for software and services.

Michael Coté, a former Redmonk analyst, actually presented a good case for this in a May blog post. He surmised that although Dell doesn’t realize it, it’s actually building a software division, and “[s]oftware is what will allow Dell to grow in the enterprise, giving their customers a reason to buy Dell systems (or ‘solutions,’ if you like) rather than just boxes.” I think Coté was spot on in his analysis, and since he recently moved over to the strategy team at Dell, I’ll assume he’s pushing for such a strategy within Dell as we speak.

But, as Coté notes, just investing heavily in software doesn’t mean Dell will suddenly compete with Oracle, IBM and HP in selling traditional enterprise software-plus-hardware solutions. Fortunately for Dell, it doesn’t have to compete with them. Because it doesn’t have a legacy business to defend, it can blaze a completely new trail that has its trailhead where Oracle, IBM and HP leave off.

Enter cloud computing and big data.

Look at the various software-based partnerships and acquisitions Dell has made over the past few years: Boomi, Scalent, SecureWorks, DynamicOps, Cloudera, Joyent, Aster Data Systems, the list goes on. Dell is even pushing its own Opscode-based Crowbar tool for deploying distributed software onto hardware, and is offering services around a reference architecture for the OpenStack cloud computing platform. None of these moves are about hardware, really, and none of them are about legacy enterprise software.

Cloudera, Joyent and OpenStack are telling of what Dell can do on the solutions front. All of these products — as well as most others calling themselves cloud or Hadoop — are all about the software. Just give us the cheapest servers that will run. One might think there’s no place for a server vendor to make money, but Dell has a plan.

It provides preconfigured architectures custom-designed for these systems, and consulting and services are part of the deal. That means far higher margins that just selling gear alone. And cloud computing and big data are high-growth markets in which Dell is ahead of the curve among hardware vendors. These areas also complement Dell’s huge Data Center Solutions division that sells large quantities of stripped-down servers to Internet companies and other hyperscale companies. Want to become the next Amazon Web Services or Facebook? Dell could have sold you the hardware all along, but now it has the software to make those servers and storage systems really hum.

Boomi is particularly interesting because it’s not necessarily even about software. It’s about integrating data from a variety of sources — including Software-as-a-Service applications — under a single umbrella. As I noted when Dell bought Boomi last year, “Dell customers will be able to host their own applications in their own clouds, and then easily integrate data between those applications and SaaS applications – and Dell makes it all possible.” Now, you can add Dell’s own public Infrastructure-as-a-Service clouds as another locale where those applications and data might reside.

Plus, Dell will still move enterprise PCs if it can stake out a solid position in the virtual-desktop market that seems ready to take off, which might actually drive down Dell’s OEM costs on components and licenses.

I don’t know how Dell improves its consumer business save for finding a tablet business model comparable to what it had in the heyday of Microsoft Windows on Dell PCs (maybe Android is the answer), but maybe it doesn’t have to. If Dell embraces the next-generation software and services business it’s currently building, it can build an enterprise business that more than pays the bills. Oracle and IBM have done just fine without selling laptops to you and me.

  1. I’m sure that all makes sense to a blogger but here in IT World Dells name is Mud and has been for along time.

    1. I’m well aware that’s the case, but IT World is changing, is it not? When new software and services take away the differentiation of hardware, Dell could look a lot better in comparison to its peers. Its cloud business is already moving lots of units.

  2. Dell bashing occurs because they deserve it. Their servers absolutely suck. I use to have multiple racks of servers some with HP/Compaq and the other with Dell. The Dell servers were always having some sort of problem, whereas the HP just ran.

    1. Ninety percent of my data centers is all Dell. They all run without issues. Perhaps the machines don’t suck as much as your tech staff does?

  3. Main problem is that majority of Dell leaders are of a hardware background. They continue to focus on RUM (revenue, units, margin.) Doesn’t seem they have truly enabled the Perot acquisition to garner the higher end of services. Get them to name how many Global 500 accounts they have that are at least 50% or more outsourced to them. All that being said, don’t under estimate them, the culture is embedded for passionate and enduring work. If they get the right leaders in there that truly understand services, watch out!

    1. As a result of the acquiring Perot, Dell has become the NUMBER ONE healthcare services provider in the world. Indeed Dell is doing very well with the Perot acquisition.

    2. Brad is correct. And now Dell is laying off all the experienced Perot acquired engineers in favor of low labor cost India & Mexico associates. So much for Perot changing Dell away from a widget selling company. They will be the next HP.

    3. Dell is now in the midst of laying off all the experienced support engineers from the Perot acquisition. They will now go down the path of HP.

  4. Its interesting to note people emotions to quality, or lack thereof. While TV, print and internet commercials target the right-brained emotional people (ooh I want it). They totally ignore the other half of the population that makes decisions based on quality and value.

  5. It will be about Video Calling/Conference, VOIP, Presentation collaboration via Video communication, Video broadcasting, video mail, video customer support & Video answering machine, Video Communications in Industries, Services & Education

    No 1 Cisco acquired Tundberg 2-Polycom 3-Logitech acquired in video calling Lifesize, Sightspeed, Paredial & Mirial

    So i believe Dell to acquire either Polycom or Lifesize to be part of of the next big thing

    1. It will be about all the things you mention, but you will not need specialized hardware of the Tanberg’s and Polycom’s of the world. All you need these days is a web cam and Microsoft Lync.

  6. Dell’s recent acquisitions have enabled them to greatly expand their services portfolio. Their migration from being a “box pusher” has been relatively quick with minimal culture shock or organizational redundancy. From an outsider point of view, I am impressed. The logical progression of their service offers will need to be around differentiation from the other players. While this has been accomodated in the healthcare vertical through the Perot integration, this must happen organically across other verticals and portfolio solutions. This is most evident in the cloud space where they have a fresh slate and need to drive towards business-relevant outcomes. I’m excited to witness Dell 2.0

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