43 Comments

Summary:

Sony has brought back its PlayStation Network after a month-long outage, which means that PS3 users will also be able to once again access Netflix and Hulu Plus on their game console. However, Netflix isn’t planing to give users any credit for the outage time.

netflix-ps3-streaming

Updated: PS3 owners can finally access Netflix on their game consoles again after Sony started to restore the PlayStation Network (PSN) over the weekend, but they shouldn’t expect any grand welcome back gestures from the streaming video company. Netflix isn’t offering any discounts or refunds to people affected by the PSN outage, I was told by a spokesperson today.

That’s a stark contrast to Sony, which plans to offer all kinds of goodies to make up for the four-week outage. PSN members will receive a free month of PSN Plus membership, and PSN Plus members will also get a month of PSN Plus access for free. Sony is also offering one year of free identity theft protection, and various other goodies for gamers that couldn’t play online during the outage.

Hulu Plus subscribers affected by the outage can also expect some goodwill gestures from the company. Hulu has been sending emails to subscribers that have previously accessed their Hulu Plus subscription through the PS3 with an offer to credit them for at least part of the time missed. Update: A Hulu spokesperson told us that the company is offering a credit fpor the full duration of the entire outage.

Who should pay for Netflix & Hulu being inaccessible through Sony's PlayStation Network?

Of course, the PSN being inaccessible for a month as a result of a successful hacker intrusion was Sony’s fault alone. Netflix, or Hulu for that matter, aren’t obligated to give out any credits to make up for their service being unavailable through a platform they don’t control.

However, the whole episode does put a spotlight on the flip side of media consumption in a world dominated by online app platforms: This time, it hit Sony. But Netflix and Hulu Plus users would be equally affected if hackers decided to take down Microsoft’s Xbox Live tomorrow. Dedicated media players like Boxee are also based on online services, meaning Netflix users could be left in the rain in the event of an outage as well.

So who should compensate end users if third-part apps aren’t accessible? The app maker, or the platform provider? Let us know what you think in the comments!

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  1. TattoozNTech Monday, May 16, 2011

    maybe i’m a strange minority here… but everytime i launched Netflix on my PS3, it would error about signing into the PSN, but then Netflix worked just fine. i’ve been using my Netflix through PS3 normally through this whole PSN outage. anyone else have that weird, but welcome functionality?

    1. Dumb article seeing as Netflix worked ad you can access both Programs without a ps3

      1. Jason,

        Sorry to burst your GigaOm conspiracy theory bubble, but Netflix didn’t work for everyone. It didn’t work for me or for one of my co-workers.

        For those who it didn’t work for, the problem was that you needed to be signed into PSN to use Netflix.

        The liability should be on whichever company Sony or Netflix required the two services to be coupled, because they really didn’t have to be.

        If Sony said they want PSN users only accessing Netflix, then it’s Sony’s fault.

        If Netflix said to Sony, we want you to make sure users are logged into PSN before they access Netflix, then it should be Netflix.

        In this case, I’m pretty sure Sony was responsible.

        And dude. I have a streaming only Netflix account. I’m almost designed to refute your bullshit.

    2. It worked for some people, but not others. Some got it to work for a week or two, and then it stopped. A few of our commenters suggested that it might have been an expiring cookie issue, which sounds plausible:

      http://gigaom.com/video/playstation-network-outage-bad-news-for-netflix-hulu/#comment-622556

      1. That’s an excuse to make your article seem plausible. Netflix worked period. If you didn’t cache your cookies your own fault . Plus when you sign up for Netflix it’s minimum 1 DVD out and streaming which consists of tv phone ps3s xboxs and etc.. So their should be no refund.. And

    3. I’ve been able to access it the entire time from PS3 as well.

    4. worked everytime for me about 85% of the time

  2. I was also able to use Netflix during the outage.

    Besides, why should Netflix refund anything. Unlike Sony services, which were completely unavailable during the outage, you could still access Netflix on the Roku, Xbox, PC/Mac and a slew of other devices. Netflix did not go down; it may have become inaccessible in one form due to another company’s issues, but you could still use it through other means.

  3. Ty Margheim Monday, May 16, 2011

    Why should Netflix do anything? Subscribers could still access it through their computers.

    I don’t expect Netflix to reimburse me if my isp goes down.

  4. Netflix shouldn’t offer anything. The PS3 is not a primary netflix device you don’t pay 10 dollars or whatever a month to just watch netflix on your PS3. It’s like asking your ISP for a refund because you couldn’t access the internet on your console.

  5. STUPID!!! You were able to watch netflix with the PS3 down. Who ever wrote this article is not doing their homework

  6. Lol. I have had access to Netflix the whole time. It was a little buggy but vid quality was the same. I just hit x through the network connection prompt then at the last message screen pressed circle and Netflix would continue

  7. Ummmmm…..you actually could access Netflix through the PS3 so why would they give a refund? Hulu you couldn’t. Try doing some research before posting such a retarded article. Amateurs.

  8. Bromosapien Monday, May 16, 2011

    Neflix wasn’t down, though. PSN was down, but netflix worked just fine. And how can you say that it was Sony’s fault alone. You actually put zero blame on the hackers? I fail to see your logic

  9. You didn’t need to have PSN access for either NetFlix nor Hulu. This article puts the spotlight on what modern journalism has come to.

  10. My netflix worked on my ps3 the entire time psn was down. And I still can’t play my ps3 online. And as soon as they “turned on” psn, it stopped letting me get on netflix. Netflix shouldn’t give us anything. Sony messed up and sony a lone. They should refund any money lost from people paying for netflix. And give any ps3 owner a full refund to anyone who wants to switch over to Xbox. They obviously don’t know what they’re doing

  11. Janko Roettgers Monday, May 16, 2011

    It’s funny how people keep telling me that I need to do my homework when there are dozens reports about people not being able to access Netflix on the PS3 in recent weeks. So please, before you write one more “It worked for me so it must have worked for everyone else as well” comment, read these:

    http://gigaom.com/video/playstation-network-outage-bad-news-for-netflix-hulu/#comment-622791

    http://gigaom.com/video/playstation-network-outage-bad-news-for-netflix-hulu/#comment-622556

    http://gigaom.com/video/playstation-network-outage-bad-news-for-netflix-hulu/#comment-621592

    http://gigaom.com/video/playstation-network-outage-bad-news-for-netflix-hulu/#comment-621125

    http://gigaom.com/video/playstation-network-outage-bad-news-for-netflix-hulu/#comment-621045

    http://gigaom.com/video/playstation-network-outage-bad-news-for-netflix-hulu/#comment-620756

    There are many more in the comment section of that article, and Twitter is full of complaints as well.

    1. All u had to do was sign in then after it wouldn’t sign in press o. U didn’t need to be signed in to do it.

    2. Aha, did it stop working on all their PCs, Rokus, etc. as well?

      If my computer died, and I used my computer for accessing the Internet and NetFlix, should my ISP and NetFlix refund me for that? If you’re dependent on a single way of doing something, in this case using a Playstation, that is your own decision.

  12. My Netflix never went down.

    It would ask you to sign in, then fail. Then you hit Circle

    Then it would do it one more time after it loaded, repeat process

    try to sign in, fail, hit circle

    Then you can stream netflix no problem.

  13. netflix worked the entire time psn was down and how is it sonys fault that someone hacked the psn its not like they invited them in. psn was only down for 18 days get your facts straight and blowing things out of proportion its a free service to begin with so quit crying.your like that bum that asks for spare change then gets mad because a quarter wasnt enough

  14. This article just makes your “news” website look stupid by needlessly bashing Netflix. I’m never coming here again because of this ridiculousness.

  15. Janko is it? It’s more like operator error on their part. Plus, they could still rent discs, stream it from a pc or do any number of things to get netflix.

    File this article in your “man I shouldn’t have written that stupid article” file and chalk it up to lesson learned.

  16. ok while i don’t agree with the article…i must say that Netflix worked on my system for a total of 19 days before it forced me to sign in.i didn’t care much about the outage because all i wanted was for Netflix to at least work. it did but work…(simple work around sign in [0] ) but then Netflix had its own device outage where you could only access Netflix via a pc/laptop. no this didn’t affect everyone but when i called Netflix they said “we are sorry for the inconvenience. Netflix is having issues connecting compatible devices but access to the PC is till up” he then told me that after Netflix went back up they had plenty of calls like mine come in.

    so i get where some people might think it worked for everyone but it was temporary for some of us. now i really don;t see a need for a refund because most if not all of us have other means of accessing Netflix. sooo?… why would you even as for if a refund was in order?
    of course their answer was gonna be no!!

    1.your account can be activated on up to 6 devices and streamed on as many devices according to your subscription.

    2.this was a sony issue not the third party developers.

    now if we were talking about an app that wasn’t accessible through multiple mediums..granted a refund would have been in order unfortunately Netflix isn’t one of them.

  17. Hmm, i think this article is somewhat silly. While PSN was down, it would prompt you to sign onto PSN, when accessing Netflix, but would eventually work after a try or two.

  18. Netflix never stopped working. But you got to hog some page views and slander Netflix with your silly article.

  19. Netflix DID NOT work for me no matter what I tried but I did contact Netflix at the beginning and they gave me a credit for the week it didnt work and then put my account on hold! I LOVE Netflix!

  20. I have 3 PS3s. One, a 320gb had NetFlix access for a couple of weeks. The other, a 40gb had it the entire time. I didn’t check on the 3rd one. Different consoles have different NetFlix programs as evidenced by all the slightly different looking interfaces. But since its available via the internet on my computer and on my iPhone, no big deal.

  21. It worked if you tried to sign into PSN a few times, to allow the Netflix menu to open. Just a matter of patience. Those that couldn’t get it to work was User error on their part.

    1. You’re an arrogant idiot.

  22. There is really no need for netflix to refund If you just kept signing like three times you could get the netflix app to work I did the whole time the PSN was down just like TattoozNTech said i had no problem reaching my streaming with the playstation 3

  23. hahaha He wrote this whole article only to feel stupid while reading the comments. Seriously Janko did you ever stop to think that maybe this was netflix fault because for a short period off time this month netflix was not working on the Wii but it still worked perfectly fine on the my ps3.

  24. I could not access netflix at all during the outage. Apparently only I and the writer of this article couldn’t. I’m with you man.

  25. The only company that really HAD to save face by offering discounts is Hulu, since you pay for access on mobile devices and other platforms besides the Desktop player and web portal.

    Netflix however, is a stand alone service that you can watch on every capable device for free with your monthly payment. Since you can access Netflix from everywhere, not being able to watch it on your PS3 has no impact on what your paying Netflix for.

    1. That’s not correct. Hulu works in the same way netflix does. Pay for an account and access it on any device it is available on.

  26. Umm…. Netflix worked no problem during the PSN outage. You could watch it from your Wii, Xbox360, PC, iPad, iPod, oh… and your PS3… we watched something nearly every other day during the PSN outage. Why would they be giving money back?

  27. I’m with you, Janko. Although Netflix has worked for me during the last few weeks (buggy), it has stopped working altogether. As a part of my monthly subscription to Netflix, I’m paying for the convenience to stream content to my television via a PS3 device. So it really doesn’t matter whether I can stream this on my phone or computer or get DVDs via mail. I’m paying for a service. PS3 isn’t a just a 3rd-party platform, it’s one of Netflix’s joint venture partners. And in this era when entertainment is becoming more and more commoditized, and with $1 movie-rental boxes popping up on every other corner, it would be in Netflix’s best interest to go the extra mile to boost customer loyalty despite this being its joint-venture partner’s (Sony) fault/problem. If it’s Sony’s problem then it’s Netflix’s problem. If Netflix doesn’t like it then it can always choose to end its lucrative business relationship with Sony.

  28. Netflix did worked but not anymore. Not after firmware update.

    And why is Sony making us to sign in to PSN to watch Netflix. I don’t want to play a game on PSN. I just want to watch Netflix.

    Hey Sony. Where do I need to go to return the PS3?

  29. veronica richmond Thursday, May 19, 2011

    i’m confused…i do not necessarily want any compensation from netflix. ALL I WANT IS MY NETFLIX!!!!…i am signed in on psn, done everything i was suppose to do, STILL no netflix…i can watch it on my laptop but not very enjoyable w/me and the hubby all crowded around the screen…getting so very annoyed, am not an on-line gamer, so right now, the console is about useless to me, a total waste of 300.00$. they have something called “crackle” but very low rate and not near what netflix has..

  30. There are multiple hardware versions of the Ps3 and more importantly multiple versions of the Netflix. I am still weary over why that is, but it could be to A/B test improvements which has pros and cons. I think everyone should get the same experience but that’s not the case.

    I was able to do the ‘x’ then ‘o’ trick at the PSN login, but last night mine stopped working. To assume everyone’s worked shows your lack of understanding of the technology. To insult their intelligence and the authors is arrogant.

    Also, there could be a user who owns a ps3 and no computer(or any other Netflix capable device). You may be confused by this but it is entirely likely. The Netflix app should not be dependent on logining into PSN. Who ever made the business decision to require this should be held responsible.

  31. There certainly are a lot of retards commenting here.

    Guess what, just because Netflix worked for you doesn’t mean it worked for everyone else. Do you idiots really think that everyone that’s complaining that netflix isn’t working are lying? Do you think that the often repeated workarounds (just try again / turn off auto sing-in) have not been tried?

    There are lots of us that a) signed up for netflix streaming only service through the playstation b) have no access to netflix with PSN down c) have no other good medium to watch it through without the playstation.

    Personally I cancelled my account after Netflix did nothing to get their service back online and refused to offer any form of compensation. Screw them, there are plenty of alternatives.

  32. You need to grow a brain if you think anyone deserves a refund from Netflix for PSN outage. It would be like asking your cable or satellite provider for a refund because your TV is broken.

  33. Netflix worked for me every time, I just had to wait through 2 sign in error messages and it came up.

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