Comments on: HBO Goes On Demand On the iPad, iPhone & Select Android Phones http://gigaom.com/2011/04/29/hbo-go-ipad-iphone-android/ Wed, 19 Jun 2013 14:25:34 +0000 hourly 1 http://wordpress.com/ By: Don http://gigaom.com/2011/04/29/hbo-go-ipad-iphone-android/#comment-620731 Sat, 30 Apr 2011 21:12:12 +0000 http://gigaom.com/?p=338139#comment-620731 Thanks for the correction guys; and, I agree, TWC should be a provider and their Customer Service rep should’ve known that info. It’s really frustrating trying to get access to content that you’re already paying for!

]]> By: Shawn http://gigaom.com/2011/04/29/hbo-go-ipad-iphone-android/#comment-620620 Sat, 30 Apr 2011 01:37:14 +0000 http://gigaom.com/?p=338139#comment-620620 HBO is owned by Time Warner, not Time Warner CABLE. Time Warner CABLE split from Time Warner in 2009 and is now a completely separate organization. Too bad the customer service associate was not aware of this. Either way, its still ridiculous that TWC subscribers cannot use the HBO GO app. Get it together, TWC!!

]]> By: Mike http://gigaom.com/2011/04/29/hbo-go-ipad-iphone-android/#comment-620612 Sat, 30 Apr 2011 01:01:28 +0000 http://gigaom.com/?p=338139#comment-620612 Don… You’re incorrect—Time Warner Cable and HBO are not part of the same company. Time Warner Cable was spun off entirely from Time Warner and is a separate, publicly traded company that shares nothing with the entertainment company but the words “Time” and “Warner” in its name. Time Warner Cable has to negotiate with HBO just like every other cable and satellite operator.

]]> By: Rich http://gigaom.com/2011/04/29/hbo-go-ipad-iphone-android/#comment-620577 Fri, 29 Apr 2011 21:36:05 +0000 http://gigaom.com/?p=338139#comment-620577 Cablevision also is not on the list of which I am a subscriber. Very frustrating. The app should list what cable providers work with this app before people waste their time downloading it.

]]> By: Don http://gigaom.com/2011/04/29/hbo-go-ipad-iphone-android/#comment-620558 Fri, 29 Apr 2011 20:29:08 +0000 http://gigaom.com/?p=338139#comment-620558 Unfortunately, TIME WARNER CABLE, is not a participant or provider to the App. Therefore, i cannot sign-in/or-up for HBO GO. I find that interesting considering they own HBO. Below is a transcript of the typical customer service for TIME WARNER CABLE in my efforts to find out why they aren’t listed. If you feel like wasting your time like I did here with them, then read on:

Thank you for contacting Time Warner Cable Chat
We hope that your session with Technical Support was helpful
Below you will find the chat transcript that you requested. We recommend you keep this for future reference. Our Customer Service is available 24 hours a day, 7 days a week! – if you need to contact us again, please visit http://www.timewarnercable.com for any questions relating to your Time Warner Cable service, or for Road Runner specific assistance please visit http://help.rr.com.

M nica: Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Monica S. Please give me a moment while I access your account.
M nica: I understand that you have some doubts related to our new service for ipad. It will be my pleasure to assist you with this kind of request.
Don: It is not the Time Warner App, it is the HBO Go App.
M nica: I understand. This list will be updated as new information is received for Available Programming for iPad Application:
M nica: Current Programming List for our iPad Application:

A E
GSN – HD Sleuth
ABC Family
Hallmark SOAPnet
AMC Hallmark Movie Sprout
Animal Planet HD Theatre – HD Style
Biography HGTV Sundance
Bloomberg History SyFy
Bravo History en Espanol The Hub (aka Discovery Kids) -HD East
Cartoon Network – HD History International TLC
Chiller HLN (Headline News) Travel
CNBC HSN TruTV
CNBC World IFC Turner Classic Movies (TCM) – HD
CNN Investigation Discovery – HD TV Guide – HD
Crime and Investigation Network Jewelry TV TV One – HD East
CSPAN Lifetime USA
CSPAN2 Lifetime Movie Network We
CSPAN3 Lifetime WEST – HD Wedding Central
Current Lifetime Real Women YNN Austin
Discovery Channel MSNBC
Disney Channel Military Channel
Disney XD Military History Channel
E! National Geographic
ESPN News Nat Geo Wild – HD
EWTN Global Catholic Network (EWTN) NY1
Food Network NY1Noticias
Fox Business Network – HD OWN – HD
Fox News Oxygen
FX QVC
G4 Planet Green -
M nica: HD
Gala Reelz
Golf Channel Science Channel – HD
M nica: You can send a email requesting that channel.
Don: Why are you giving me the list of channels for the Time Warner APP? My question is regarding the HBO GO APP
M nica: You need to contact them.
M nica: Do you have any other questions or concerns that we can assist you with today?
Don: Time Warner Cable owns HBO why would I need to contact HBO?
M nica: I am sorry for the delay; I am still getting this information for you.
M nica: By Dan Moren, Macworld Premium cable content from HBO comes to the iPad at last, as the network on Friday released its long-awaited HBO Go app for iPhone …
M nica: Please access the following link:
M nica: http://www.engadget.com/…/hbo-go-app-set-to-stream-its-way-to-iphones-ipads-and-android-d/ -
Don: The app is very clear that it is available once my television provider makes it available. Because Time Warner owns HBO, shouldn’t it be #1 in the list of providers?. I’ve already downloaded the app and Time Warner Cable is not one of the television providers listed. I installed the app today based on the article you just sent me…
M nica: I do apologize for the inconvenience that this issue may have caused you.

Don: The only providers listed are AT T, Charter, Xfinity, DiSH, COX, DirectTV, Verizon – Time Warner is not a listed provider, therefore I cannot sign-in/up.
M nica: You are correct.
M nica: Please go to the Start Over page to see what channels are available in your area. Time Warner Cable currently has content rights to a wide variety of channels. We are continuing to work with networks and producers to expand the selection.
M nica: at
M nica: http://www.timewarnercable.com/SoCal/learn/cable/startover.html
M nica: You can request the channel at contact us.
Don: Ok, you’re pointing me back to the Time Warner App again; i’m not speaking about that app. I’m speaking about the HBO GO APP. If Time Warner Cable owns HBO why isn’t available as a service provider on that app? I should be able to gain access to content on that app. I’m not interested in the Time Warner Cable app or any of the content you’ve already pointed me to. I’m interested in this specific app HBO GO of which Time Warner is not showing as a service provider yet owns the APP!
M nica: Customers requesting a new channel should send a letter with their location and channel request to:
Robert Watson
VP Programming, New Business Development
Time Warner Cable
120 E 23rd Street 9th Floor
New York, NY 10010
M nica: Let me see is it the same address for LA.
Don: I give up!

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