88 Comments

Summary:

Yahoo Mail is down for a sizable chunk of users and the company is working to fix the outage. This is another black mark against the company, which has seen its revenue slide, is selling off beloved web properties and is generally struggling to remain relevant.

Out of Order on Forehead Photo

Updated. Yahoo Mail seems to be down for a sizable chunk of users. A spokesman for the company confirmed the outage, saying, “Yahoo! Mail is currently inaccessible to some users. We are working to correct the issue and restore all functionality immediately. We know that this may have caused some inconvenience and we apologize to our users who might be affected.”

The outage is yet another black mark against the company, which has been struggling with setbacks for some time now. Insiders have reportedly been whispering for months about how the shine has started to wear off of Yahoo’s tough-talking CEO Carol Bartz. Bartz joined the company to much fanfare in January 2009, but has since overseen layoffs, revenue declines, and a top-level executive brain drain. The company has also been shutting down or spinning off a number of properties, the most recent being the divestiture this week of social-bookmarking pioneer Delicious.

Update: According to a source with knowledge of the situation, less than 0.5 percent of all Yahoo Mail accounts are affected by the outage. If true, that accounts for some 1.3 million users, according to Yahoo’s most recent user stats.

And to be fair, Yahoo isn’t the only web giant that’s encountered email access problems. Gmail has had several notable blackouts. Some of Gmail’s glitches reportedly wiped out all the information in some users’ accounts (the information was later restored). Perhaps this would be a good time to revisit Simon Mackie’s excellent post earlier this year on how to back up your email accounts.

Is Yahoo Mail working for you? Let us know in the comments.

  1. yahoo mail is down – sucks! its my last and only remaining connection to yahoo! .. if mail stays down for much longer, it will be the beginning of the end for yahoo

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  2. It’s working for me….

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  3. Yahoo Mail is definitely down. I get a Connection Time Out Message. This has been going on for the past hour. Oy voy.

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  4. yahoo mail not working

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  5. NO IT WON’T WORK AND I’M SO FRUSTRATED. Excuse me while I sign up for gmail.

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    1. If you read the article, you’d know that Gmail has had problems in the past as well. Sheesh.

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  6. mine working just fine.

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  7. Not working for me either…and it’s my MAIN account. Looks like I’ll have to schedule some time to move all my folders and saved mail over to Gmail. #YahooMailFail

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  8. Yahoo mail is down for me (both mobile and .com), but my wife’s mobile access is working.

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  9. I have a main account and a newsletter/spam account through Yahoo–luckily, my main account is up, but my newsletter/spam account has been down all morning.

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  10. For the past eight months or so I have experienced a marked decline in dependability of all yahoo mail features including contacts, messages loading, and mails being mysteriously deleted out of inbox/spam and drafts folder. As a long time user this really stings me that the company has no decent customer service or alert system to speak of.

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    1. Yes! The disappearing email. Of course, I had written to Yahoo! about it, but, as usual, received the standard reply. No explanation, really. I’ve had my account for 11 years, and I’ve been grateful for it. But you can’t have email disappearing, can you.

      If a product works well, then continual attempts to make it better, always seem to fail.

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    2. Ditto, damn it.

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  11. It’s called “TESTING” Yahoo, learn it, use it…like the rest of the developer world! Every freakin’ time they roll out “improvements”, they screw something up! And why isn’t this outage right on Yahoo’s own homepage? It should be!

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    1. Agreed! I tried to upgrade to their new, NEW mail last week – no preview pane, and no way to turn it on, despite what the FAQ had to say about it. Was forced to roll back to the “new” mail (v. “Classic”).

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  12. not working here

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  13. Yahoo mail is down for me also… has been all morning. Tried going to it from a different Browser program, and still no luck. Everything is updated, as they suggested to check… and yet still no luck. If this persists….. well… think I might find another mail format.

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  14. It’s not working for me. Big mistake to switch to their Beta version!

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  15. Its down…I was only able to see that I have four new emails, and I know for a fact that one of them is from my boss. Damn you Yahoo Mail!!

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  16. It’s back up.

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    1. It sure as hell aint working for me today. This sucks when I can get to my contacts that I use for business.

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  17. Been down for me all day!

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  18. Yahoo mail is down for me too since last 2 hrs now.

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  19. Mine has been down for 3 hours so far.
    GMAIL is working fine!!

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  20. Yahoo, has beeen down all day for me

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  21. Has been down for me for the past 4 hours

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  22. not working Grr…expecting an important email!

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  23. yahoo won’t even connect!. been down for hours now & i’m expecting timely information. This is annoying, to say it nicely

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  24. Mine is down on my computer, smartphone and iPod Touch. Three strikes and you’re out. I’ve already set up my new gmail account. I just hope that at some point I can get to my folders.

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  25. My Yahoo e-mail has been down all afternoon. Quite annoying!!

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  26. I have used Yahoo mail for nearly a decade. I tried to login aaround 9:30 this morning, but now it is 2:25 PM and still no service. Though nothing like this has happened before I am willing to stick with them through the current problem, but must admit that confidence in their reliability is modestly shaken.

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  27. been down for me fo FIVE hours !!!

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  28. Mine is still down and driving me crazy!!!!

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  29. Yahoo sucks. It’s been down for the past 24 hours. Hello gmail….

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  30. down for me all morning….what the heck

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  31. Yahoo mail is down for me. I have all my work and school information in Yahoo mail! Terrible!!! This thing made me provide an email address. I cannot open Yahoo mail, so responses won’t be seen till if and when they repair this.

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  32. Can’t get to one of my yahoo email accounts today. One is working and one is not. What’s up?

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  33. That’s it. I’ve had enough with yahoo. say hello to my new gmail account.

    verify here:
    http://downrightnow.com/yahoomail

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  34. Mine has been down for hours. Very frustrating! !

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  35. Yahoo mail has been out in Wichita since going to work time this morning.

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  36. My yahoo account has been down since 7am this morning. That is 8 1/2 hours. Inexcusable! I’ve tried to contact yahoo to no avail. To say “this may have caused some inconvenience” is both an understatement and downright insulting.

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  37. Thanks for the feedback, all. Did any of you who are experiencing outages sign up for the Beta of the Yahoo Mail update? Email or comment to let me know: colleen@gigaom.com

    Yahoo started emailing users about it earlier this month, and I’m curious about whether it seems to be connected: http://www.ymailblog.com/blog/2011/04/change-is-in-the-air/

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    1. No, I did not sign up for the Beta, and yet my account is still unavailable. I don’t doubt that their pending mail platform update is related to this outage though.

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  38. zero. doesn`t work at all.

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  39. This is so frustrating… This is my main account and I’m expecting important emails which need immediate responses. I hope this gets fixed ASAP.

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  40. have not been able to access my Yahoo mail for the past 5 hours . wasted way too much time trying to figure out what’s going on, but also a wake up call to forward and migrate

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  41. Time to export all my contacts & make the move to Gmail. No wonder Yahoo is going down the shitter.

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  42. Not working for me – thankfully yahoo is just my back up email. I normally use gmail, although I know that’s not foolproof either.

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  43. Yahoo mail went down for me around 930 am cdt this morning and is still down at 242 cdt. Tried from desktop PC, iPhone, and iPad. No dice.

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  44. So damn lucky I’m in this 5% quota ¬¬

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  45. not working. :( down for the last 5+ hours

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  46. My Yahoo mail account is down.

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  47. “The best web based email”?? I don’t think so!! Time to look elsewhere!

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  48. STILL out…… I have a gmail account and at least can send email that way….. I’m not on BETA but don’t know why I should be having trouble.

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  49. Yahoo mail is down for me but not my mom…and that’s from the same PC!

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  50. It’s been down since for me since 8:00 PST this morning. Grr! The most frustrating part is that I still receive the phone notifications that there is a new message, and the alert tells me who the message is from, but I can’t access it.

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  51. .5%? It’s 100% for me is all I care. Fix the issue! I can access my 2 other Yahoo emails but my MAIN address is the one affected.

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    1. I’m the exact same boat, my junk email accounts I can access.

      My main one is locked out…

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  52. I am so tired of the shutdowns, glitches and not being able to read my mail. I am going to start looking for another provider. This is getting crazy. When you have something that works, why change it? Seems like yahoo is always changing and that I don’t like either.

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  53. It has been down for the past 6 hours for me!

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  54. Need a Different Email Acccount Thursday, April 28, 2011

    As of 4:35 pm EDT, the yahoo email account still doesn’t work.

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  55. If it’s your mail account that is not accessible, it’s 100% down! Additionally, I PAY FOR THE PREMIUM SERVICE!! I read all this crap about how cloud computing is the future, but no one has a solution for the lightning and thunder storms.

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  56. My Yahoo has been down for the past 8 hours…very annoying. I do have access on my phone, but I do not have reception inside my office building due to government cell phone blockages. When I left the building for lunch, I was flooded with emails.

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  57. Yahoo mail has been down for me all day!!! Come on yahoo admit you have a major issue and FIX it!

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  58. This is what I’ve been getting all day…”Ouch!
    The error, LaunchEmptyResponse, occurred when trying to connect to Yahoo! Mail.”
    I am able to access mail classic but it’s very bogged down.

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  59. well, the website is not working for me but the yahoo mail Android app works fine.

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  60. DOWN ALL DAY! REALLY?

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  61. Been down since early afternoon, I’ve in the metro DC area.

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  62. It’s been down all day for me…this sucks big time!!!

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  63. Now I know I’m not the only one who has stuck with y! mail for so long. Following a couple attempts at their new beta, I moved to gmail last week. It was easier than I expected despite 12 years with the same email address, though fairly time consuming to update newsletters, folders, etc. There’s more manual steps than I thought but the all inboxes feature on the iPhone is helping me catch stray emails.

    Sorry to hear about everyone’s problems, especially yahoo.

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  64. Yahoo works fine 4 me but I also have and mainly use gmail though

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  65. Unlike many who have only experience the blackout for a couple of hours, I have been experiencing inaccessibility to my Yahoo email since 9AM EST. I use the account as my main account since its my oldest email account, but after today, it may not be my main account anymore.

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  66. I’ve had an account for 12+ years, didn’t really want to move but this is insane…all day and no email. So what’s the URL for gmail?? :)

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  67. My yahoo email has been down for most of the day, and it’s still down now.

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  68. Yahoo Mail went down here (northern California) about 8am PDT (Thur Apr 28) and has been down ever since. It is now 2:10PM (6 hr 10 min) and it is still down.

    Time for me to call my ISP and tell them to unblock PORT 25 on my broadband connection, log into my linux box, and start running my own email server like I did for YEARS before “getting lazy about it.”

    THERE IS absolutely NO excuse for email/POP3 to fail THIS long – EVER.

    Vince (K2NE)
    Founder, NetK2NE
    “Serving the OnLine Community since 1983.”

    Question: Where was YAHOO in 1983?
    Answer: didn’t exist – it started a few years later as a subdirectory of an early web server operating out of UCBERKELY.

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  69. Down since 8 am PDT for me. I have accounts in Gmail, Hotmail and Yahoo but prefer Yahoo’s interface. Gmail may be great but it’s UI stinks IMHO.

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  70. I finally gain access to my account. It seems weird that after posting here, I gain access. Dang, it took the entire work day for me to gain access, glad it wasn’t too crucial for me to have access to my account. I am not complaining, just glad I’m in, yeah!!!

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  71. I don’t care what happens to yahoo as long as they keep mail and notepad. I have more than 10 years of history in that mail acct and would be devastating to lose it. My mail is inaccessible right now and has been for a whole day. 1st time this has ever happened to me. I do have other email accts but my yahoo ones are my primary ones.

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  72. Don’t working for me, its really boring

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  73. Mine came back up appx 320pm PST

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  74. Working fine for me.

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  75. 5 years ago, I had all of my email with yahoo. After suffering several miscues, I added another provider. As of the start of 2011, I have migrated all of my business and most of my my personal email to other providers.
    Performance tells the tail. I don’t care about promises; I see the negative stuff and I do not see notable improvements. SEE YA YAHOO!!!

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  76. mail has been down all day here in AK on the peninsula. Saw an article that Yahoo said it had been fixed — but still ye olde blank page with the suggestion to go to “classic.”

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  77. It was working for me earlier though I had to try maybe 5 times before it loaded. Now I really can’t load it anymore but it does when I use a proxy site. Wish it’s resolved soon. I need my email!

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  78. I have been trying to get on my e-mail since 6-10-2011 it is now 6-13-2011. What the hell is going on!! This is the only e-mail account I use. I have been with yahoo since it’s conception. This really is disgusting.

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  79. Can’t get onto the yahoo mobile login front page – it just shows a blank screen and has the yahoo address at the top of the page. Extremely frustrating as this specific email address is connected to litigative correspondence with dead lines attached and I cannot correspond. It’s damaging to my cause…

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  80. the news on my yahoo page has not changed for about a month can anyone help

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