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Summary:

iPhone VoIP app Viber introduced a new update Thursday that introduces text messaging and some excellent UX refinements. Viber is growing fast (with 10 million downloads since its introduction), and smart updates like this will help make sure it keeps nipping at Skype’s heels.

viber-msgs

iPhone VoIP app Viber introduced a new update Thursday that introduces text messaging. The update also introduces some bug fixes and other feature changes, including a redesigned contacts tab and a better calling mechanism. Viber is growing fast (with 10 million downloads since its introduction), and smart updates like this will help ensure it keeps nipping at Skype’s heels.

When we covered Viber at launch, I suggested that it might be able to steal some of Skype’s thunder, and this update doesn’t change that impression. In fact, with free texting to your Viber contacts that displays a pop-up notification on their device even when the app is closed (so long as it isn’t removed from the multitasking bar), and delivery status notification (BBM-style ), it’s better positioned to disrupt the iPhone VoIP scene than ever.

Viber also introduced some key usability improvements in this update, including the ability to automatically filter all your Viber-using contacts with one tap, and a redesigned calling mechanism that displays a “Calling” state when you’re first connecting, and a “Ringing” state when your contact’s device is actually in the process of receiving a call. This makes it much easier to tell at a glance the actual status of your call.

I asked Ayelet Noff, Viber’s PR representative about Viber’s plans for the future. The company is looking into supporting video calls, which would really help it compete with Skype, but there’s no specific timeline attached to the introduction of that feature. Viber’s first priority right now is to add additional platforms, including Android. The ability to connect users across platforms would definitely go a long way toward broadening Viber’s appeal, since it’s impossible to find a group of friends, relatives or business associates who exclusively use iPhones (unless maybe you work at Apple).

Viber is completely free and doesn’t feature any ads, which is good news for users now, but also leaves me feeling the other shoe has to drop sometime. Noff acknowledged that Viber does plan to offer value-add services down the line in exchange for payment, but that first and foremost, the company is most concerned with expanding its network to as many platforms as possible, and to ensuring the basic Viber experience is solid. iPod touch and iPad support, also in the pipeline, are nearing completion.

If you haven’t tried it, Viber’s call quality is excellent. I tested the update with a friend in Montreal just this morning and found voice quality much better even than on my iPhone’s cellular service, and that’s consistently been the case with my Viber use. Plus, it automatically sets itself up using your phone number and your phone’s contact info, so there’s no additional sign-up, buddy list creation or anything else. If Viber keeps delivering at this high level of quality as it grows to other platforms, it’s definitely the VoIP service to watch.

  1. It needs to catch up on messaging app’s features – group chat and multimedia!

    Whatsapp, Pingchat, Hoiio Chat, etc all have these

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    1. The features you mentioned are all planned in our upcoming versions 2.0.2 or 2.1
      Our text messaging service, so as our application itself, is still young. Soon you’ll be able to send images over the message, group chat, etc.

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  2. Hello,
    This is a member of the Viber Development Team!
    Thank you for your review of Viber. we are very happy that so many people worldwide are interested in our application.

    If anyone has any questions/suggestions for Viber, please feel free to write, and I will address them shortly.
    Thanks,
    Viber.

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  3. Hello! I have an IPhone 3G 4.1 firmware and your last soft version doesn’t allow me seeing my friends with Viber!
    Any solutions? Thanks a lot!

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  4. Would be nice to be able to send images with the sms :) Oh and hurry up with the Android version! :D

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  5. This is great and for the “iphone” I was so excited for march to end but still no viber for android

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  6. Hi,

    I was wondering when viber will be available on blackberry? Do you need any users to test out the app on a blackberry torch?

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  7. Danie Combrinck Monday, April 4, 2011

    I have been using Viber for a while now, but for some unknown reason it stopped working! When selecting Viber and soon as I call it switches to the default or Vodacom service and the background reverts to red? Please advise as all on my contact list can’t use the application.

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  8. since i updated, cant see my viber contacts anymore

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  9. Hi everyone,
    Regarding your questions and problems:

    1. Viber for Android is delayed a bit more than expected – we estimate that it is ready within a month or two.
    As you know, technological developments tend to be delayed due to unexpected obstacles. We, as a company that cares about users’ experience, prefer releasing a fully-working product a little later than expected, rather than releasing it as early as possible, yet buggy and disappointing.

    2. Blackberry itself is much more technologically complex than iPhone or Android OS. We are working on a BB version these days, but no release date yet.

    3. Regarding the “no Viber contacts” problem -
    All of you who are experiencing that issue, please kindly write what country you live in, so we may try to pinpoint the problem and hopefully resolve it soon.

    Thank you.

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  10. How far along with Viber for blackberry? Any chance it will be up and running in the next month or so?

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    1. Viber for Blackberry is planned, but we don’t know yet when it will be ready (not within the next month). The reason for the delay is that Blackberry is much more technologically complex than iPhone or Android (it doesn’t support VoIP basically). If we have any news, we will announce it.

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