Comments on: iMeet Offers Easy, Elegant Collaboration

By: George

George — Sun, 06 Mar 2011 22:49:56 +0000

Hi Mike. I did look around. It’s priced at $85/month per user… which is on the high side since I’m justifying a change from freebie Skype.
But the deal breaker is the need to download and install an app on your machine. This is fine for our internal use but my primary reason is as a sales tool and I don’t want my customers to go through that and spend the first 20 minutes debugging their setup. Worse, many of my customers don’t have admin rights on their pc.

By: George

George — Sun, 06 Mar 2011 21:22:01 +0000

Thanks for the followup — but I have 2 questions/issues:
1. Most of the pictures in these reviews of participants show them w/o headphones. How would you know that these are so important? I was using Bose speakers and Blue Snowball mics — a far better setup than most headsets. And the whole point of these systems for me is fast and spontaneous connections with customers. Do I now need to tell them to go get/buy a headset?
2. My technical support team is in St. Petersburg, Russia. I need a VOIP solution for audio for them — unless you tell me that the “call me” button will work for their phone numbers too. Something which I doubt.
3. (Bonus Point) — “De-Zen” your interface a little and move the controls to the visual level. Most first-timers are hesitant to click and explore during the call.

By: rjbush

rjbush — Sun, 06 Mar 2011 05:13:15 +0000

(Disclosure: I work for iMeet) George, our softphone really works best with headphones. Unlike most softphones, we don’t require any downloads, and we are continually working to improve our audio quality. But if the softphone isn’t working out for you, it’s really easy to connect by phone using our world-class audio calling at no extra charge. I hope you’ll give it another try.

By: rjbush

rjbush — Sun, 06 Mar 2011 05:02:58 +0000

(Disclosure: I work for PGi; makers of iMeet) iMeet isn’t your run-of-the-mill conferencing app. With iMeet, you get unlimited use of world-class audio, the ability to see everyone and learn about them, and even meet via video for up to 15 guests. Plus you get file storage and sharing, and a never before seen meeting interface which really must be experienced to be appreciated. We’re offering 30 days free to try it. It really is worth checking out.

By: Mike

Mike — Fri, 04 Mar 2011 22:01:08 +0000

Stop by Auralink.com and check out our solution. Auralink is easy to use with HD quality video and superb audio. I would be happy to answer any questions and set you up with a trial. See you soon.

By: George

George — Fri, 04 Mar 2011 19:10:14 +0000

NOT RECOMMENDED. I desperately need a simple, 3-way video conferencing solution so I can connect: salesman, customer, technical support. I’ve tried several. iMeet is just the most recent loser.

It’s expensive but I’d gladly pay this if everything worked.
Audio is terrible — even with good microphones and speakers we had to switch to telephones 3 out of 3 times!
The interface is “too clean” for first time users (also known as my customers!) They don’t know to mouse over their cube to reveal controls, or how to use the unobtrusive menu button. Each time I’ve had to call customers separately to walk them through it. I can’t start sales calls with customers who have been made to look foolish. I admire the zen-like clean design but it has gone too far. Would it kill them to put a little “Controls” button under each cube? This is what happens when designed are too familiar with their own work and they don’t test with first-time-users.

By: Simon Mackie

Simon Mackie — Fri, 04 Mar 2011 16:17:18 +0000

Agreed: 70 bucks is pretty steep.

By: nejafp

nejafp — Fri, 04 Mar 2011 13:13:30 +0000

I agree. 69$/month is way too much. ISL Groop costs 46$/mo (550$ per year) but you can also go for a pay-as-you-go option – 140$ for 500 minutes. The best part is that the same license gets you also remote desktop support, remote access and live chat without extra costs.

By: Moo Kahn

Moo Kahn — Fri, 04 Mar 2011 07:13:28 +0000

It’s great but at $70/mo it’s way over-priced. GoToMeeting is $40 if you shop, and is adding features constantly- but even it’s too expensive.