Comments on: Why Does Everyone Hate Comcast?

By: Jake

Jake — Wed, 09 Feb 2011 17:40:08 +0000

I do not appreciate comcast increasing my monthly billing without proper notice. This happens every month, I have to skim through me bill too see where comcast is trying to fuck me this month. I cannot stand the constant nickel and diming that goes on with your company. You do not expect people to check their monthly bills so you think you can just charge whatever you want. Comcast is the most unethical company I can think of. You offer great new deals to you new customers and try to figure out the best way to screw out your existing customers. I would love nothing more that to switch to another provider but comcast is the only choice I have, that is probably why you try to screw people like me on a monthly basis. I will I could launch an ad campaign that shows what a terrible and irresponsible company that you are running. I have to call in every month to ask billing questions because you just can’t seem to charge me consistently. I hate this company with all of my heart and I hope that someday you realize your company’s national reputation. Trust me people know that “Xfinity” is the same as comcast, nice try with the name change but we all know what kind of shitty service we are all getting. Thanks for

By: THS

THS — Thu, 16 Dec 2010 09:32:40 +0000

Comcast is currently preventing writers from unionizing after the writers signed cards and even held a secret ballot election with an overwhelming 97% of them voting in favor of WGA representation. Comcast, you union bust, you lie to the house judiciary committe, you deny worker’s rights, you’ve prevented your cable installers form unionizing for twenty years, you provide terrible customer service, you lie to customers, you cheat other companies including Tennis channel, you charge customers for services you do not provide, you are attempting to limit access to the internet at the same time you promise customers access to it…and oh yeah, you invented the Kardashians.

By: Nanfrg7

Nanfrg7 — Mon, 06 Dec 2010 07:43:31 +0000

If their nsme was spelled correctly” CON-CAST “,THEY WOULD NOT BE HATED FOR THEIR HONESTY.

By: Kimberly Smith

Kimberly Smith — Fri, 03 Dec 2010 16:57:06 +0000

I was thrilled to be rid of Comcast and get FIOS. When the federal govt required all cable companies convert to digital and cable companies provide FREE boxes to the last of the converts, that was a joke! I called comcast, the ONLY cable service provider allowed to provide cable services in my city, and they gal said they would gladly send out the FREE converter box. Fine… Until I went to cancel my service once FIOS became available and I turned in my equipment (converter box, power cord & remote – as noted on my slip). They suddenly tacked on a $15 fee that had not been on my bill over the past 15+ months; all my bills showed paid in full as I overpaid each bill by rounding up to the next dollar. So I called to inquire about this $15 charge and they came back and said that was for when they mailed out the FREE converter box. I had NEVER been advised there would be a fee; in fact the gal I spoke to originally said there would be NO CHARGE. Well, here was the charge…and I was pissed! I challenged them on the charge and refused to pay it. I was NEVER given the option to go pick up my converter box at no charge, I was NEVER advised there would even be a charge for them to mail out my converter box, and I have 15+ months of bills showing my bill PAID IN FULL. You can’t add on a charge OVER A YEAR AFTER THE FACT. (So illegal!!) Comcast reluctantly agreed to “waive” the charge, I paid my final bill and thought I was done with them. Nope! 55 days later I am getting phone calls from Comcast wanting to know where my equipment was… Excuse me? I turned it into the local office “at no charge”… They had the call to accuse me of not turning in my equipment. I called the toll free number, got a guy named Rich, gave him the receipt number, told him I was saddened that Comcast couldn’t get their shit together, gave him the date the equipment was turned in and informed him if their company contacted me again in any way I would be contacting our state’s Attorney General’s office, and promptly hung up. HOW ARE COMPANIES LIKE THIS ALLOWED TO DO BUSINESS IN THE U.S. AND STAY IN BUSINESS WITH ALL THE ILLEGAL PRACTICES THEY CONTINUE TO PRACTICE ON A DAILY BASIS?

By: Dave

Dave — Wed, 01 Dec 2010 21:49:40 +0000

The goverment should acquire Comcast assets. It’s not as if this private enterprise is innovating or allowing others to innovate. The goverment would create opportunities for entrepreneurs by providing a nationwide open broadband network.

By: Neil in Chicago

Neil in Chicago — Wed, 01 Dec 2010 20:45:25 +0000

I’m stuck with Comcast for cable internet because they have a monopoly contract with the town I’m in.
I had a bad connection.
After a year and a half, five (5) cable modems, two (2) different (coax to the pole) cables, many hundreds of overtime minutes going six levels though voice menus to talk to drobes who asked me to repeat the information the machine had recited to me when it answered, and a dozen or twenty service visits, I wrote a paper letter to the CEO, Cc’d to the guy in city hall who oversees the contract, and son of a gun! Some guy came out with a cherry picker, went up the pole for a couple of minutes, and fixed the bad connection.

I have no idea why anyone might not feel warm fuzzies about Comcast.

By: Jeremy

Jeremy — Wed, 01 Dec 2010 17:04:32 +0000

Comcast has terrible customer service; they are poorly trained, arrogant and not given the knowledge to actually fix anything.

They act like a regulated old-school utility.

By: David H. Deans

David H. Deans — Wed, 01 Dec 2010 16:15:11 +0000

Janko, you said “Why is Comcast always the one that’s getting in trouble?” Perhaps it’s testing the nation’s laws and the will of the American government to uphold them.

Apparently, when a dominant U.S. service provider attempts to leverage its position in the marketplace then the U.S. DOJ eventually takes acts. See the Carterphone decision and the AT&T MFJ case for the historical perspective.

By: David H. Deans

David H. Deans — Wed, 01 Dec 2010 16:13:09 +0000

Janko, you said “Why is Comcast always the one that’s getting in trouble?” Perhaps it’s testing the nation’s laws and the will of the American government to uphold them.

Apparently, when a dominant U.S. service provider attempts to leverage its position in the marketplace then the U.S. DOJ eventually takes acts. See the Carterphone decision
http://en.wikipedia.org/wiki/Carterphone and the AT&T MFJ case http://en.wikipedia.org/wiki/Modification_of_Final_Judgment for the historical perspective.

By: Michael Wolf

Michael Wolf — Wed, 01 Dec 2010 14:54:43 +0000

Part of their problem is their network is inferior to those with switched fiber to the home networks like FiOS, so Comcast has to use nook and crook tactics to maintain its eroding market share and establish precedent for future monetization (like charging tolls). They’re getting killed in head-to-head FiOS neighborhoods, mainly due to people are smart and want faster/cheaper, and so expect more of this to come as they’re networks will remain inferior despite efforts like DOCSIS 3/channel bonding and marketing spin like Xfinity.