8 Comments

Summary:

After upgrading to iOS 4.2.1, I noticed my visual voicemail wasn’t working. The phone app kept asking for my password. Well, I don’t know my voicemail password anymore, and I suspect I’m not alone. Here’s how to fix it if you’re in the same boat.

visual-voicemail-feature

After upgrading to iOS 4.2.1, I noticed that visual voicemail wasn’t working. The phone app kept asking for my password.  Well, I don’t know my voicemail password anymore, and I suspect I’m not alone. Here’s how to fix it if you’re in the same boat. From the AT&T support site for the iPhone, I was able to find the following information:

  1. Call 611 or 800-331-0500.
  2. Press 1 to use existing number, or enter the wireless number starting with area code.
  3. Tap the 3 key to “get help with voicemail.” (5 for enterprise customers)
  4. Tap the 3 key to reset your VM password.
  5. Enter the Billing Zip code for the account.
  6. A temporary password will be sent via SMS
  7. Access voicemail with this temporary password.

After performing the above steps, my voicemail was accessible once again, and I didn’t appear to have lost any prior voice mail messages.  AT&T’s support page has several other options available as well, but I found the above to be the quickest and easiest to execute directly from my iPhone.

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  1. Thank You! Didn’t even know my visual voicemail wasn’t working but it wasn’t! So again, thanks for the quick fix!

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  2. I assume that this procedure will take you to the same AT&T phone tree as described above:

    http://support.apple.com/kb/HT1687

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    1. On previous upgrades, with time, the situation just solved itself. I can only assume that the call button shown on the Apple support page dials the same number as indicated on the AT&T support page. The AT&T support page has several other options available to reset ones voicemail password. Many of which can be used without the iPhone.

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  3. Thank you!!! Fixed!

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  4. Thanks for the quick & simple fix. I HATE when these glitches come with an OS upgrade.

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  5. I love the internet…thnx for this- was driving me bananas

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  6. Thanks sooooooooo much!!!

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  7. Thank you. Appreciate the help. Had the same glitch after download.

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