After upgrading to iOS 4.2.1, I noticed that visual voicemail wasn’t working. The phone app kept asking for my password. Well, I don’t know my voicemail password anymore, and I suspect I’m not alone. Here’s how to fix it if you’re in the same boat. From the AT&T support site for the iPhone, I was able to find the following information:
- Call 611 or 800-331-0500.
- Press 1 to use existing number, or enter the wireless number starting with area code.
- Tap the 3 key to “get help with voicemail.” (5 for enterprise customers)
- Tap the 3 key to reset your VM password.
- Enter the Billing Zip code for the account.
- A temporary password will be sent via SMS
- Access voicemail with this temporary password.
After performing the above steps, my voicemail was accessible once again, and I didn’t appear to have lost any prior voice mail messages. AT&T’s support page has several other options available as well, but I found the above to be the quickest and easiest to execute directly from my iPhone.
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Thank You! Didn’t even know my visual voicemail wasn’t working but it wasn’t! So again, thanks for the quick fix!
I assume that this procedure will take you to the same AT&T phone tree as described above:
http://support.apple.com/kb/HT1687
On previous upgrades, with time, the situation just solved itself. I can only assume that the call button shown on the Apple support page dials the same number as indicated on the AT&T support page. The AT&T support page has several other options available to reset ones voicemail password. Many of which can be used without the iPhone.
Thank you!!! Fixed!
Thanks for the quick & simple fix. I HATE when these glitches come with an OS upgrade.
I love the internet…thnx for this- was driving me bananas
Thanks sooooooooo much!!!
Thank you. Appreciate the help. Had the same glitch after download.