Deep packet inspection, a creepy and invasive targeting technology, is looking to make a comeback, this time armed with opt-in consent and incentives for users. The technology, which involves scanning data packets for information on where they come from and what they contain, fell out of favor a few years ago following consumer uproar and congressional hearings, after ISPs tried to use it to target subscribers with ads based on where consumers surfed online. But the Wall Street Journal says two major operators – Kindsight and Phorm – are ramping up their efforts, working with Internet service providers to deploy the technology.
Kindsight, which is owned by Alcatel-Lucent SA, said six ISPs in the U.S., Canada and Europe are testing its service though no ad targeting is underway. Phorm, which touched off a firestorm in Britain, is actively working the market in Brazil, where it’s signed deals with two ISPs and is looking to expand to the U.S. and South Korea. The two companies are hoping a different approach combined with new consumer expectations and market realities may set the stage for a return of deep packet inspection for ad targeting. It’s unclear if Phorm’s return is entirely new or just part of the Wall Street Journal’s attempts to freak people out as part of its “What They Know” series on web targeting.
The companies are trying to be more upfront with users, offering the ability to opt-out of the technology, and they insist they don’t collect personal information, read email or record a user’s browsing histories. But by going deeper into the data packets, companies can extract more data and create more complete profiles on users than a technology like cookies can. Kindsight said it’s able to differentiate between a user’s work and recreation character profiles when they’re online. The companies are also offering more benefits to users who opt-in. Kindsight is offering free security and identify theft protection, while Phorm offers users the ability to get a tailored experience when they visit a partner’s site. Kindsight said consumer expectations have also shifted in favor of more targeted ads. In a market research survey, Kindsight said about 60 percent of users were willing to take its security service for free in exchange for receiving targeted ads. There’s rich irony in people’s willingness to offer up their private web surfing habits to boost Kindsight or their ISPs’ profits, in exchange for protection from “bad guys” that seek to capture details of their private lives for financial gain.
The desire of ISPs to wring more revenue from their networks means they’ll keep trying to use deep packet inspection to monetize their users. This has been a simmering issue, but has gotten even more pressing as ISPs are threatened with net neutrality and the prospect of becoming “dumb pipes.” If they can get the formula right and manage consumer concerns, ISPs can reap financial rewards not unlike Google, which also targets consumers with ads. But DPI technology can also strengthen an ISP’s relationship with its users by offering them more tailored or personal content. Plus it’s already used for security purposes. So at this point, absent a firm Do not track option, I think deep packet inspection will increasingly creep back into the picture. It’s too attractive an option to pass up.
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