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Summary:

LogMeIn was recently updated for the iPad with a significant improvement to the touch interface. This video shows the touch operation of both a remote Windows 7 and a MacBook using an iPad with LogMeIn, even though those systems were not designed for such operation.

Logmein Video featured

Are you the de facto IT support guy for your family? Do relatives call you up every time their home computer starts misbehaving? There’s an app for that — LogMeIn Ignition –that lets you sit down at Mom’s computer and fix her problem, even if you’re 1,000 miles away. LogMeIn was recently updated to add full touch support on the iPad, and it makes fixing that bad computer as easy as touching the screen. Watch this video and see how LogMeIn can make you the family hero on a regular basis.

LogMeIn Ignition is a remote control app for mobile platforms that makes it possible to take control of any  computer as if the user was sitting in front of it. It is particularly useful for support staff who need to log into other computers to perform troubleshooting, and make fixes for problems that others are experiencing. There are versions for the iPhone, Android phones and the iPad.

The video demonstrates touch operation on the iPad while controlling a Windows 7 PC and a MacBook running OS X. The control is done by touching anywhere on the remote desktop to make things happen, along with advanced operations such as zooming, scrolling and panning using fingertip control. It shows how LogMeIn for the iPad turns any Windows or Mac into a touch computer, as long as the remote system is on the web. So the next time Mom calls you with a PC problem, you can solve it from your living room without putting down your precious iPad.

Related content on GigaOM Pro (sub. req’d): Hot Topic: Apple’s iPad

  1. I’ve been a huge fan of Logmein for a few years now as it is so easy to set up and use. I have five family computers across the country that I can log on to to help with problems.

    Another great use is the wake on lan capability to wake up your sleeping home PC/Mac which I’ve used a lot to do bits and pieces of work on when out with the iPad. It means you can benefit from the long battery and light weight of the iPad out and about without worrying that you might need access to a ‘full’ PC or Mac application.

    Combined with Dropbox for file sharing it’s a terrific utility.

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    1. Hey, where did all my commas go? :-\

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      1. “Hey, where did all my commas go? :-\”

        It’s part of our new look. We’re trying to reduce your bandwidth consumption, so we’re stripping out all unneeded punctuation. Who would have known how much data all those commas use?!? ;)

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      2. Actually, it could speed up reading of comments, stripping out unnecessary pauses and allowing more posts to be read each day!

        I look forward to speed reading my way through the next Mobile Tech Manor minus unneeded punctuation. :-)

        Oh, they’re back now though.

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    2. I was wondering about this. Could you please confirm? So my MacBook is at home asleep with the lid closed and Logmein can wake it up so I can use it? With it closed? That alone would be enough to justify the cost of the iPad. Thanks.

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      1. There is one caveat – there needs to be another logmein client running on the LAN. I have a Mac Mini that is left on 24/7. Sorry to get you excited!

        I’m guessing there must be a decent App that can wake on lan through a home router. This for example http://itunes.apple.com/us/app/inet-wol-wake-on-lan/id318696675?mt=8

        Anyone using anything that works well?

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  2. Love it! Been using this app since the early days. Last time I had to do a “family remote assist” they were in Dubai, I had to help setup a VPN on a remote laptop, in order to setup WIFI ICS so an IPHONE could be used to dial OUT from the UAE using SKYPE which is NOT allowed. Everything was done from my ipad, while sitting in a movie theater while waiting for a movie to start. Done in seven minutes, 7 THOUSAND miles away. I love how well this app works

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  3. How well does the new version of Logmein for the iPad work with bluetooth keyboards? I’ve been using logmein on the ipad since logmein made its software available but I’d heard that using a bluetooth keyboard was a subpar experience i.e. the onscreen keyboard needed to be displayed for a bluetooth keyboard to work.

    Has this issue been fixed?

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  4. Was wondering what the total investment is for this product? There website is a little confusing? It looks like you need to buy a subscription as well as the Ipad App. Can anyone explain? Thanks for the help!

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    1. I’ve noticed that some of the reviewers of the app are confused with this issue too. I don’t pay a subscription for Logmein and it works fine on my ipad and ipod touch.

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    2. You pay for the app and can use the free service just fine. It’s what I am using.

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      1. Thanks so much. I’m going to purchase the Ipad App and give it a try.

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  5. nice vid james!

    Have you had the chance to use the citrix recieved i feel there is a lot LogMeIn can learn from citrix in terms of touch optimisation and it would be great if they could hide the bottom bar so i get full 1024 x 768 resolution without the moving about ;) and using my iphone as a bluetooth track pad is just super cool!

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  6. nice vid james!

    Have you had the chance to use the citrix reciever i feel there is a lot LogMeIn can learn from citrix in terms of touch optimisation and it would be great if they could hide the bottom bar so i get full 1024 x 768 resolution without the moving about ;) and using my iphone as a bluetooth track pad is just super cool!

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  7. Great vid – wondering what are your connection speeds? Is this via 3G?
    Thanks.

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    1. This is over Wi-Fi.

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  8. GigaOm TV? Not even a hint of jkOnTheRun any more?

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  9. Too bad LogMeIn doesn’t support blanking the remote screen when connecting to macs. This alone prevents me from using it as I need some screen privacy.

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  10. Evelyn van Asselt Monday, December 27, 2010

    Who can help me to log in to Windows via Logmein? I use Parallels on mij MacBoor Pro, so normally I use Ctl+Alt+Fn+Backspace, but I can’t find the function Key. what to do?

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