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Summary:

Fring says today that it offers video-calling functionality while Skype is blocking Fring’s service. But Skype refutes this statement, saying that Fring chose to shut down the Skype integration. Why can’t we just get these two voice-over-IP companies to talk on the phone?

Just days after introducing video calling between Apple’s iPhone and other handsets, Fring today says that Skype is blocking its service, which allows Fring users to voice, IM and video chat with friends on Skype and other platforms. Fring called the action an “anti-competitive ambush,” in light of Fring’s recent addition of video support — a service that Skype currently offers on desktops, but not on mobiles. Not long after Fring launched the video chat feature, the company had to shut it down due to capacity issues.

On the surface, this sounds like a clear-cut case of Skype being concerned with a competing service and therefore attempting to shut Fring down to keep it from leveraging Skype’s customers. But the situation appears more complex than that — a Skype spokesperson responded to our request for comment with this statement, and pointed us to a Skype blog post published today:

Skype has been in discussions with Fring regarding our belief that Fring is breaching our API Terms of Use and End User License Agreement. Skype is disappointed that an amicable resolution was not possible, but Fring’s decision to withdraw Skype functionality immediately was of its own choice.  Skype encourages developers to build products that work with Skype in accordance with our various API licenses. However, Skype will rigorously protect its brand and reputation and those companies that do not comply with our terms will be subject to enforcement.

So although Skype has been supported on Fring since 2007 — Fring users can chat with Skype customers, as well as those on GoogleTalk and Twitter — Skype’s comment indicates there has been a licensing dispute for some time. And perhaps more importantly, Skype says it hasn’t blocked Fring at all — Fring has ceased supporting Skype integration on its own.

I asked Fring about Skype’s official comment and received this response via email, which turns the entire situation into a he-said, she-said circle:

As for motivation you’ll have to ask Skype. What’s clear is that Skype took advantage of the fact that we had to temporary [sic] reduce Skype connectivity to support the huge number of mobile video calls. Skype then demanded that we NOT restore connectivity to Skype. The minute they return to open communications we will be happy to reconnect.

Although the truth probably lies in between the two company statements, Skype does have a history of claiming openness while some of its actions dictate otherwise. Perhaps the best example is that of Skype Mobile for Android handsets. Instead of fully supporting Google’s open operating system for handsets, Skype removed a Skype Lite client in the U.S. from the Android Market when it partnered with Verizon Wireless earlier this year. As a result, the only U.S. Android devices with access to a Skype client are on a single carrier.

Sadly, such integration between clients and platforms is challenging enough without licensing issues and carrier-specific deals. As my friend Andy Abramson noted immediately after Fring faced overwhelming demand for iPhone video calling, “Fring has a capacity issue. This is why Skype was smart to take their “wait and see” position on interoperability with FaceTime.” Without the right infrastructure to support services, what sounds like a great new platform or interoperability method can quickly turn into a poor end-user experience.

Hopefully, folks at Skype and Fring will talk with each other to try and work out any licensing or API issues — perhaps a regular land-line would provide the proper neutral ground.

Related content from GigaOM Pro (sub. req’d.):

SkypeKit: Skype’s Platform for CE-Based Communication

  1. skype is taking advantage of its strong hold on the online communication system.

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  2. Tyler Durden Monday, July 12, 2010

    Fring is a fly-by night operation. They had discontinued Skype support without notifying the users. They claimed at that time it was due to capacity issues. It just so happened to coincide with their iPhone launch. No doubt they couldn’t support both Skype and iPhone demand at the same time. I agree with Skype that this put Skype in a bad light. The recent behavior by Fring makes Fring look even more amateurish. I’ll be uninstalling Fring and have to wait for Skype to build an open Android client.

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  3. [...] Who Blocked Who in Skype and Fring Fight? (gigaom.com) [...]

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  4. i wonder if the in between truth is something along the lines of:

    come on back and peer with us but now you need to use one of our official(and that we charge for) options like skype for asterisk and not restart your unauthorized(but free) work around hack.

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  5. It’s time to start nudging Skype aside and move to open SIP-type solutions: whether or not Skype is at fault in this case, it’s not safe to let one company own our VoIP networks, the way we’ve let Facebook own our social networks.

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  6. Alfonso Rodriguez Thursday, July 15, 2010

    Perosonally, I believe Skype is not as “open” as they say. It looks like there are more interested in charge for everything, just like a regular service company. Fring is incredible affordable, even with it´s technology limitations compared to Skype, it´s a good service provider of chat, calls, video calls, all of them integrated in one place. As a result, and that´s what Skype is looking at, I barely use Skype anymore. SIP providers such as the Betamax family of programs (poivy, justvoip, etc), offer better rates than skype and are also integrated with Fring. Skype definitively, does not want to risk market.

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  7. [...] This isn’t to say that video chats are going to completely supplant voice conversations. There are definitely times I don’t want to be seen by the person on the other line, but there are also times I wish I could easily video chat with a friend anywhere I am. I want to show them a cool new couch I bought or an awesome street performance. I want to be able to see their reaction live, and I want them to be able to see me. This, also, isn’t to say that FaceTime will be the end-all-be-all version of video chat, but it seems to be taking the lead compared to its competitors, notably Fring and Skype. [...]

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  8. [...] clients using its services. First, Fring for iPhone lost Skype support (though there was debate regarding who was in the wrong), and today, another popular multi-service IM and calling client, Nimbuzz, had its Skype [...]

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  9. [...] only on a few Android devices. Fring tried to leverage Skype’s network for video calls but was shut down by Skype, who said Fring was not upholding its licensing agreement. The dust-up between Skype and Fring, which prompted accusations from both sides, illustrated the [...]

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