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Summary:

As part of its effort to branch beyond equipment, Alcatel-Lucent is taking a page from Cisco’s playbook and eying the collaboration market. The telecommunications gear maker today introduced an app for customers of its Office Communication Solution that can link iPhones with an office phone system.

As part of its effort to branch beyond equipment, Alcatel-Lucent is taking a page from Cisco’s playbook and eying the collaboration market. The telecommunications gear maker today introduced an app for customers of its Office Communication Solution that can link iPhones with an office phone system, providing a seamless telephony solution for users in the office, on the road or working from home.

The new Multimodal Communication Companion app interfaces with the Alcatel-Lucent Extended Communications Server and provides remote access to contact lists, communication history, voicemail, email, faxes and shared calendars. It also enables those employees away from the office to check if their colleagues are available via email or phone — helping distributed teams to bridge the gap with colleagues. Also available is companion desktop software, which extends similar functionality to Macs and PCs.

While any move that helps enable the web work revolution (GigaOM Pro link, sub req.) is to be applauded, I’m not clear if this is better than using Microsoft’s SharePoint via an iPhone, as several apps allow workers on the go to do. The free iPhone app is available to download from the App Store today; it will be rolled out to other smartphone platforms in the future. The Office Communication Solution and the Multimodal Communication Companion are suitable for SMBs with up to 200 employees.

Related GigaOM Pro content (sub. req.): Enabling the Web Work Revolution

  1. Another example of how ‘consumers’ (individuals) are driving adoption of smartphones and apps, just the opposite of how businesses led the adoption of PCs in the prior millennium.

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  2. I love this idea but isn’t Alcatel-Lucent and Cisco a little out of the league of most small businesses?

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  3. Great share.I am using new iPhone 4.

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  4. [...] Secondly, Skype could also look to expand the Skype Connect service, providing the ability to connect employees’ mobile phones to a company’s PBX though Skype. Employees could then effectively have their office phones in their pockets when they’re on the road, providing similar functionality to the Alcatel Lucent Multimodal Communication Companion that I wrote about recently. [...]

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  5. I see that many my friends love iPhone but i prefer HTC which is much better for any implementation.But I guess it is police of two different companies and nothing we can not do about it.

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