43 Comments

Summary:

Well our day to preorder the iPhone 4 has come. However, for the majority of people, the process has ended prematurely as the AT&T verification service bombs out. This has been frustrating (to say the least) to many potential, and renewing customers.

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Well our day to preorder the iPhone 4 has come. However, for the majority of people, the process has ended prematurely as the AT&T verification service bombs out. This has been frustrating (to say the least) to many potential, and renewing customers. I understand AT&T has been trying to quell the massive data drain that iPhones have presented to its network, but this is ridiculous…

One would assume that AT&T knows enough to prepare for such an anticipated device, but it seems that three years of preparation have not been enough. Whether trying to order through the Apple Store online, or directly from att.com, the account verification step seems to be the straw that breaks the camel’s back.

However, there is an alternative if you are still not having success with the website approach. (At the time of this writing, Apple.com was still not working as expected, but att.com/wireless seemed to work intermittently.) The Apple Store doesn’t seem to be able to help — they’re still bound by AT&T’s verification steps. But if you walk into a brick and mortar AT&T shop, the good people there should be ready and able to assist you. A quick run by the local store here found no crowding, but the staff was ready and prepared for a rush.

Oh, and one other thing to be aware of: while both 16GB and 32 GB models are available for preorder today, the white model won’t be available until later this summer. Perhaps it was a last minute addition to the sales offering. But whatever the case, if you want one on launch day, you can get any color you like, as long as it’s black.

What has your pre-order experience been like?

  1. It took me 3 hours starting at 7am ET & I ended up going through AT&T around 10 & finally got through. I was ready to quit but I gave AT&T one try & it worked after saying maintenance was being performed or something

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  2. Took me around 20 minutes before I could place an order for the SIM-free version. Just checked my order and it’s listed as ‘Not Yet Shipped’. Looking good so far. :-)

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  3. I tried to get through on the web site several times over a couple hours with no luck. I was finally able to make an in-store reservation with the Apple Store iPhone app.

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  4. I got luck and was one of the few that got through on AT&T before lunch… order has been moved from received to processing, where I imagine it will sit until it ships (hopefully the 23rd for 24th arrival)

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  5. went to att store at lunch was in and out less than 5 min..

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  6. Got to our local store at 930, 30 mins before opening. First in line. Got in and the system started to crash but the representatives resorted to old school paper order and said they would put them in the system later on when it got back up. Left at around 1050. Got a call about an hour later saying they had succesfully input my order in the system. I am pleased with how the AT&T reps handled themselves even though the system was crashing right as 20 or so people got there.

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  7. Took about two minutes last night (2:12 am PST) through AT&T’s website. I tried to go through Apple first but gave up after the 20 minute verifiation screen, when it would let me through it always ended up with an error before I could complete payment.

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  8. I’ve been in my local AT&T stores several times today. They are having the same issues getting the verifications of legibility. They are blaming Apple on this. The Apple stores I went into today are blaming AT&T.

    BP is blaming both of them :-)

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  9. I just pre-oredered at an AT&T store and their verication system became so slow the employee had to take my order manually.

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  10. I was another of the few that got through before lunch…I looked at my status and it has went from recieved to processing. Was in and out in about 30 mins

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