Waiting on hold is a real drag, and if you have to call during work time it can be a huge drain on productivity. I find that even if I put the call on speakerphone so I can continue doing other stuff while I wait, the hold music is distracting. But now there’s LucyPhone, a free service that does the waiting for you.
Here’s how it works: Head to the LucyPhone site and either search for name of the company you want to contact (LucyPhone has an extensive database), or enter any company’s toll-free number. Then give LucyPhone your own phone number. LucyPhone calls you, and patches you through to the company. When you get put on hold hit ** — your phone will be disconnected but LucyPhone stays on the line. When the call is connected to a real human, LucyPhone calls you back.
It’s a brilliant idea, and I wish it was available in the UK — it would have been very useful while I was waiting on hold for nearly an hour trying to get through to Qantas in the wake of the the recent Icelandic volcanic ash cloud air travel disruptions in northern Europe.
Got any tips for skipping the hold music, or staying productive while holding? Let us know in the comments.