23 Comments

Summary:

In response to a variety of criticisms, Intuit has publicly announced plans to enhance Quicken Essentials for Mac during the course of the year and has also lowered the price, offering a rebate to existing customers.

quickenessentials_thumb

Reader response to the introduction of Quicken Essentials for Mac here on TheAppleBlog ranged from resigned acceptance of the reduction in features to outright anger and dismay at the new version that dropped so many of the capabilities of Quicken 2007 for Mac. In response to these criticisms, Intuit has publicly announced plans to enhance Quicken Essentials for Mac during the course of the year and has also lowered the price, offering a rebate to existing customers.

“Quicken Essentials is our first Mac-native Quicken product, and demonstrates our new commitment to the Mac platform,” said Aaron Patzer, vice president and general manager of Intuit’s Personal Finance Group. “We’re glad customers took it seriously when we asked for their feedback. These are the first in a series of changes we’re planning to ensure Quicken Essentials users have the tools they need to manage their money easily and affordably.”

New Features

The first set of enhancements to Quicken Essentials for Mac will be available by the end of the month and will let customers:

  • Protect files with passwords.
  • Export transaction data to spreadsheets for further analysis.
  • Additional enhancements are expected throughout the year, enabling customers to:
  • Obtain a complete picture of current net worth by entering investment holdings from brokerages that do not download to Quicken.
  • Compare spending between time periods to better understand expenses.
  • Export tax-deductible expenses to tax filing programs, such as TurboTax.
  • Track budgets across several months

Existing Quicken Essentials for Mac users will get these updates automatically as they become available.

Lower Price: Customer Refund Available

In addition, Quicken lowered the retail price for Essentials from $69.99 to $49.99. Customers who purchased the product before April 19, 2010 can obtain a $20 refund.  The offer is good through May 31, and further details are available at www.quicken.com/macrefund.

Intuit Should Have Done More From the Beginning

These measures will be welcome news to many users. The features slated for free updates are a good start, although some will be upset that their favorite feature is still missing (check printing, investment analysis, etc.). I think it is a good move for Intuit to go public with its plan to release these new features as free updates this year. It is tough for software publishers to pre-announce new features, but Intuit is in a bind here and needs to communicate to users that they will not be stuck with an inferior product.

The rebate is also a good idea, but perhaps too little too late. In my original review, one of my first reactions was that the price was too high to begin with for such an anemic first release. Quicken Essentials should have launched at $29. Then the v2 release could be $49 with a $20 upgrade for v1.0 customers.

What Do You Think?

Is this enough to assuage your anger or lessen your disappointment in buying Quicken Essentials for Mac? Will the lower price and promised features convince you to go out and get it now if you haven’t already?

Related stories

  1. never been much for commercial software if only us linux users had such problems, but if we did some programer in tulsa would fix said issues,

    Share
  2. I am waiting for them to clone their Windows version to the Mac platform.
    I have been part of their Beta test group and quit when it was clear they were not listening to their customers.

    I have years of financial data in their Windows program and would not be happy to lose either the data or any of the Windows program functionality.

    Quicken is the primary reason I run Parallels and Windows

    Share
  3. I tried Quicken Essentials a month ago and could not have been more disappointed. Make that angry.

    The combination of financial software in the year 2010 that is not capable of writing a check, making a payment online, or handling a loan combined with the exorbitant $69 price caused me to request a full refund.

    And unless I’m missing something, it appears one still won’t be able to make an online payment, write a check, or handle a simple loan anytime this year either.

    Call me crazy, but after 20 or so years of personal finance software development, I would think Quicken might want to include these types of functions…

    Share
    1. ” financial software in the year 2010 that is not capable of writing a check”

      Perhaps since it’s 2010, some people prefer to use online banking to issues checks directly from the bank. I’m disappointed in Quicken Essentials as well but check writing is way low on must have feature list.

      I had been using Quicken for over 10 years but Quicken for Mac 2007 was so bad I stopped using Quicken altogether.

      I think Intuit should just port the feature set of Mint to Quicken Essentials. Then adds some exporting functions. Oh and the ability my Quicken data back to Mint.com. Oh, what the heck, just make Quicken an online app and I’d be happy.

      Share
  4. James Hess, O.Carm. Friday, April 23, 2010

    I have used Quicken since the DOS product. I told them export was essential. Now it will be here at the end of the month. I always like to renew faith in long time relationships.

    Share
    1. i ALSO LIKE TO RENEW RELATIONSHIPS.

      Share
  5. I am glad it got updated. I was getting tired of the old version.

    Share
  6. I haven’t bought the new version and have no plans to do so in near future. Advance reviews and descriptions indicated a weak and limited product. Announced updates/revisions are a help – but not enough. I’m looking for a full-featured, fully functional application, some “lite” version.

    Share
  7. looks like the rebate form does not work for non US customers…

    Share
  8. Bought it the day it came out, migrated 15 years of data to it, tried it for a month and asked (and got) a full refund.

    Not only is it completely hard to use it was SLOW (on a 2.53 Ghz BRAND NEW MacBook Pro with 8GB of RAM). Yes, slow.

    I moved back to Quicken 2007 and am looking at other options like iBank.

    BZ

    Share
  9. Let’s hope they take the opportunity to change that hideous box!

    Just as having an ugly icon in the app store can halve your sales, putting your product in a giant blood-red box with a cobalt blue swipe across it, is far from a good idea.

    Share
  10. Lets be serious they bought mint.com which has all the tracking, and budgeting features and works like a charm and they cannot be bothered to actually make it work on a mac.

    I have felt for a long time that Intuit is telling Mac users to go buy a windows machine. Their business class products for the Mac are a joke, and the consumer class is even more of a joke.

    I have been using Cha-Ching for the last 8 months and love it and I go it as part of a $39.99 bundle so I paid less then $6.00 for the app. Plus the integrated iPhone app is killer.

    Intuit you loose, and are loosing customers in a hurry. You need to step up and spend some of the insane profit margins on actually making a product that people want.

    Share
  11. Quicken mistakenly placed a link to a free download of QE on MacUpdate last week, so I downloaded, installed, registered and fiddled around with it for a few days (Quicken’s response to the download glitch was to imply it was someone else’s fault). Anyway. I couldn’t stand it. Slow. Clunky. And non intuitive (pun intended). Had it been good, I’d have gladly paid for it (even though I got it for free!).

    Trashed it completely.

    Using Checkbook Pro, which totally rocks!

    Share
  12. I wrote off Intuit years ago with Quicken for Mac 2007 (which they couldn’t even bother to compile as a Universal Binary.) I admit my interest was piqued when Intuit promised an entirely new product for Mac written from the ground up and like a sucker, I bought it. It doesn’t even have the feature set that lower-end shareware apps have. Quicken for Windows users have enjoyed rich features that improve every year but Intuit is telling Mac users that we aren’t worth the effort and not deserving of a decent product. Everything I do in Quicken can be done in Apple’s Numbers spreadsheet program (which is what I’m currently using for financial software.) So screw them. I don’t know why Intuit doesn’t just discontinue the Mac line instead of releasing half-baked products. If Intuit wants Mac users, they need to rewrite Quicken from the ground up – again – this time, giving Quicken the same features the Windows version of Quicken has, plus an iPhone app. Of course, this means I’ll never use quicken again because Intuit would never do this – there’s 15 years of catching up to do. They think throwing us a bone with a handful of weak features is good enough. In my mind, Intuit is strictly a company that makes Windows-only software.

    Share
  13. Intuit is a crappy company that has always misrepresented their products. Over promise – under deliver.

    Share
  14. Why is it so freakin’ hard for companies to keep similar feature-sets between their Win and Mac versions? They think they’re doing the Mac users a favor by wasting time by adding supposedly-awesome Mac-only features instead of focusing on keeping features the same. Microsoft does this too with Office. Very frustrating and I’ll continue to run Quicken 2006 till I hear that loan and investment management features have returned to Essentials. Quicken user since the mid-nineties but watching for decent alternatives.

    Share
  15. After finding out about the price drop, I decided to dive in and see what the program offered. I trashed it when it came out. But tonight I began to get impressed with the flow of it once it was installed and my 7 years of financial data was moved from my last PC backup of Quicken Home and Business 2007 into the app. This process was so fast I thought there would be some things missing, but there were not. Sure this program does not have everything that the full version of quicken for mac or pc does, but that’s not the purpose of the app. it’s to give you an overview of your finances in a quick glance. It does achieve that, yet it could be a lower price still, but the 3 year download storage is a nice additive and the faq actually had answers to questions so i am pleased with my purchase.

    Michael Murdock, CEO
    DocMurdock.com

    Share
  16. Trying to stay objective here. I have been trying to switch to the Mac version for years and continue to run the PC version under Fusion. If they chose to do so, this situation could be corrected with sufficient resources being placed on the project. Honestly, nothing short of version that has the functionality of the current Windows program is acceptable.

    I am one of those that seriously wants to convert over and be done with Windows. Intuit, I WANT TO BUY this product from you, but its gotta be functional first.

    Share
  17. Kbond:

    I’ll be at the store with you.
    I agree with you 100%

    But I am sure discouraged. I had hoped that was the motivation behind the re-writing of this current rtelease.
    I am afraid not though.

    Share
  18. Kbond:

    If it happens, I’ll be at the store with you.
    I agree with you 100%

    But I am sure discouraged. I had hoped that was the motivation behind the re-writing of this current rtelease.
    I am afraid not though.

    Share
  19. Does anyone know whether Quicken Essentials for Mac supports multiple currencies? Whilst I would be disappointed that QE is a stripped down version this is probably the most important point for me. If it doesnt support that my only other alternative to import 16 years of Quicken data would appear to be iBank, any users out there who’ve switched to this?

    Share
  20. I’m glad Intuit isn’t giving up on the Mac but they do need to invest in hiring some true Mac developers so they can make quick headway on making Quicken Essentials actually “essential” for Mac users. I’m still using Quicken 2005 and won’t likely upgrade until they have added more functionality. As this article suggested, their current price even with the lowering to $49 is still too much. I agree the price should be $29 and I would actually buy it now and run it alongside Quicken 2005. Once it is full featured, I’d pay an upgrade price.

    The tax-related features is pretty crucial for me, so that was good to hear that they’ll be adding this feature soon. I also want/need an iPhone app such as Landmark’s PocketQuicken on the Palm. I miss not having access to my finances while on the road.

    Share
  21. I too, requested a full refund after only a week of owning this weakest of offerings from Intuit. It was such a disappointment that I’ve even abandoned Quicken entirely for another package. After having waited 3 years for ANYTHING from Intuit, they only proved that they are not at all committed to Mac users. The whole point of an upgrade is to offer enhancements on top of a previous version. Quicken Essentials is a completely NEW application that does little to build on what came before it.

    Share

Comments have been disabled for this post