23 Comments

Summary:

In response to a variety of criticisms, Intuit has publicly announced plans to enhance Quicken Essentials for Mac during the course of the year and has also lowered the price, offering a rebate to existing customers.

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Reader response to the introduction of Quicken Essentials for Mac here on TheAppleBlog ranged from resigned acceptance of the reduction in features to outright anger and dismay at the new version that dropped so many of the capabilities of Quicken 2007 for Mac. In response to these criticisms, Intuit has publicly announced plans to enhance Quicken Essentials for Mac during the course of the year and has also lowered the price, offering a rebate to existing customers.

“Quicken Essentials is our first Mac-native Quicken product, and demonstrates our new commitment to the Mac platform,” said Aaron Patzer, vice president and general manager of Intuit’s Personal Finance Group. “We’re glad customers took it seriously when we asked for their feedback. These are the first in a series of changes we’re planning to ensure Quicken Essentials users have the tools they need to manage their money easily and affordably.”

New Features

The first set of enhancements to Quicken Essentials for Mac will be available by the end of the month and will let customers:

  • Protect files with passwords.
  • Export transaction data to spreadsheets for further analysis.
  • Additional enhancements are expected throughout the year, enabling customers to:
  • Obtain a complete picture of current net worth by entering investment holdings from brokerages that do not download to Quicken.
  • Compare spending between time periods to better understand expenses.
  • Export tax-deductible expenses to tax filing programs, such as TurboTax.
  • Track budgets across several months

Existing Quicken Essentials for Mac users will get these updates automatically as they become available.

Lower Price: Customer Refund Available

In addition, Quicken lowered the retail price for Essentials from $69.99 to $49.99. Customers who purchased the product before April 19, 2010 can obtain a $20 refund.  The offer is good through May 31, and further details are available at www.quicken.com/macrefund.

Intuit Should Have Done More From the Beginning

These measures will be welcome news to many users. The features slated for free updates are a good start, although some will be upset that their favorite feature is still missing (check printing, investment analysis, etc.). I think it is a good move for Intuit to go public with its plan to release these new features as free updates this year. It is tough for software publishers to pre-announce new features, but Intuit is in a bind here and needs to communicate to users that they will not be stuck with an inferior product.

The rebate is also a good idea, but perhaps too little too late. In my original review, one of my first reactions was that the price was too high to begin with for such an anemic first release. Quicken Essentials should have launched at $29. Then the v2 release could be $49 with a $20 upgrade for v1.0 customers.

What Do You Think?

Is this enough to assuage your anger or lessen your disappointment in buying Quicken Essentials for Mac? Will the lower price and promised features convince you to go out and get it now if you haven’t already?

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  1. never been much for commercial software if only us linux users had such problems, but if we did some programer in tulsa would fix said issues,

  2. I am waiting for them to clone their Windows version to the Mac platform.
    I have been part of their Beta test group and quit when it was clear they were not listening to their customers.

    I have years of financial data in their Windows program and would not be happy to lose either the data or any of the Windows program functionality.

    Quicken is the primary reason I run Parallels and Windows

  3. I tried Quicken Essentials a month ago and could not have been more disappointed. Make that angry.

    The combination of financial software in the year 2010 that is not capable of writing a check, making a payment online, or handling a loan combined with the exorbitant $69 price caused me to request a full refund.

    And unless I’m missing something, it appears one still won’t be able to make an online payment, write a check, or handle a simple loan anytime this year either.

    Call me crazy, but after 20 or so years of personal finance software development, I would think Quicken might want to include these types of functions…

    1. Khürt L Williams Tom Sunday, April 25, 2010

      ” financial software in the year 2010 that is not capable of writing a check”

      Perhaps since it’s 2010, some people prefer to use online banking to issues checks directly from the bank. I’m disappointed in Quicken Essentials as well but check writing is way low on must have feature list.

      I had been using Quicken for over 10 years but Quicken for Mac 2007 was so bad I stopped using Quicken altogether.

      I think Intuit should just port the feature set of Mint to Quicken Essentials. Then adds some exporting functions. Oh and the ability my Quicken data back to Mint.com. Oh, what the heck, just make Quicken an online app and I’d be happy.

  4. James Hess, O.Carm. Friday, April 23, 2010

    I have used Quicken since the DOS product. I told them export was essential. Now it will be here at the end of the month. I always like to renew faith in long time relationships.

    1. i ALSO LIKE TO RENEW RELATIONSHIPS.

  5. shania twain karaoke Friday, April 23, 2010

    I am glad it got updated. I was getting tired of the old version.

  6. I haven’t bought the new version and have no plans to do so in near future. Advance reviews and descriptions indicated a weak and limited product. Announced updates/revisions are a help – but not enough. I’m looking for a full-featured, fully functional application, some “lite” version.

  7. looks like the rebate form does not work for non US customers…

  8. Bought it the day it came out, migrated 15 years of data to it, tried it for a month and asked (and got) a full refund.

    Not only is it completely hard to use it was SLOW (on a 2.53 Ghz BRAND NEW MacBook Pro with 8GB of RAM). Yes, slow.

    I moved back to Quicken 2007 and am looking at other options like iBank.

    BZ

  9. Let’s hope they take the opportunity to change that hideous box!

    Just as having an ugly icon in the app store can halve your sales, putting your product in a giant blood-red box with a cobalt blue swipe across it, is far from a good idea.

  10. David McDougal Saturday, April 24, 2010

    Lets be serious they bought mint.com which has all the tracking, and budgeting features and works like a charm and they cannot be bothered to actually make it work on a mac.

    I have felt for a long time that Intuit is telling Mac users to go buy a windows machine. Their business class products for the Mac are a joke, and the consumer class is even more of a joke.

    I have been using Cha-Ching for the last 8 months and love it and I go it as part of a $39.99 bundle so I paid less then $6.00 for the app. Plus the integrated iPhone app is killer.

    Intuit you loose, and are loosing customers in a hurry. You need to step up and spend some of the insane profit margins on actually making a product that people want.

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