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Summary:

Facebook has given three carefully chosen launch partners — Microsoft’s Docs.com, Yelp and Pandora — have access to a powerful, inventive and creepy tool called “instant personalization.” The company hopes to extend it to other partners but is testing the waters with these sites first.

Facebook at its f8 conference yesterday launched tools for websites to add a social layer by bringing over Facebook friend connections. These social plugins are available to any web developer and use a simple piece of code to add a Facebook frame onto a page, instantly make that page social. So, for example, if you visit CNN.com, you could see what news stories your friends liked and shared there.

CNN doesn’t actually see that happening — to the news org it’s just a box it leaves open on its site for Facebook to populate — but it’s presumably happy because users get a more personal experience and stick around longer. And users don’t get identified for simply visiting a site; they have to log in to Facebook through a dialog box in order for their presence and activities to be shared with their Facebook friends.

Facebook also introduced a way for certain sites to push this further than everyone else. Three carefully chosen launch partners — Microsoft’s Docs.com, Yelp and Pandora — have access to what Facebook is calling “instant personalization.” This is a powerful, inventive and creepy tool that the company hopes to extend to other partners but is testing the waters with these three first.

Ta-da! It’s personal

Instant personalization means that if you show up to the Internet radio site Pandora for the first time, it will now be able to look directly at your Facebook profile and use public information — name, profile picture, gender and connections, plus anything else you’ve made public — to give you a personalized experience. So if I have already publicly stated through my Facebook interests page that I like a musical artist — say, The Talking Heads — the first song I hear when I go to Pandora will be a Talking Heads song or something that Pandora thinks is similar.

The idea is that Pandora is a somewhat hard concept to explain to new users — before it existed, people didn’t have their own personalized radio stations based on similarities between artists and song. Now, new users will derive value from Pandora before they even sign up. The first time they load the page it will be to their favorite music.

This new sign-up customization has the biggest privacy implications of everything Facebook unveiled yesterday. Until now, when you browsed the web, it was safe to assume you were anonymous until you actively logged into a site. But in recent years, behavioral advertisers have started following us around as we browse, using cookies to find out where we’ve been in order to offer up customized ads on new pages we visit. (So if I’ve been shopping on Kayak for an upcoming trip, I might get ads about similar flights and travel destinations showing up on a page I visit later that day.) In the post-f8 world, when you show up to Yelp having never been there before, the page will now show a feed of restaurants and stores that your Facebook friends have liked and reviewed using Yelp before you go there.

I spoke with Facebook platform engineering lead Mike Vernal at f8 yesterday about instant personalization after having trouble grokking the concept when CEO Mark Zuckerberg threw it in as a “one last thing” during his f8 keynote. Vernal described the goal as that of creating a “magical” experience for users. However, he said Facebook is well aware that these privileges could be abused. “We’ve very cognizant of balancing building great user experiences and respecting privacy,” was how Vernal put it.

Vernal said Facebook has not finalized any plans for allowing additional sites into the instant personalization program. Users are also able to opt out entirely via a new option found at the bottom of the list on their privacy settings page. And further, if they want to prevent their friends from sharing their information with an instant personalization partner, users must block that specific application individually. Multiple Facebook employees told me the company was unsure about how to label the sensitive product and which partners were launching on it until the last minute.

I made this just for you

The problem is, users aren’t accustomed to instantly personal services, and we have no idea where that personal information is coming from. Going back to the relatively benign social plugins from the beginning of this story, it probably won’t be obvious to the casual visitor to CNN.com that CNN doesn’t know anything about the story recommendations Facebook is providing. To most of us, it will look like CNN knows who we are. And further, while going to a brand-new website that instantly knows who you are might ultimately be useful, the first time it happens you’re going to freak out.

Facebook’s way of addressing that reaction is by placing an icon in every social plugin that leads back to an explanation on Facebook, and layering a big blue bar on top of the three sites — again, Microsoft’s Docs.com, Pandora and Yelp — that are getting the special treatment. So when I go to Yelp today I’m greeted right up front with: “Hi Liz. Yelp is using Facebook to personalize your experience. Learn More – No Thanks.” That’s fine, but the fact is, this tool is designed to help users become acquainted with sites they’ve never been to before. So the experience is necessarily going to be foreign.

I recently signed up for a new web photo service by giving an email address and password. When I went to fill out my profile, there was already a picture of me staring back. Whoa. That’s useful, I guess — I didn’t have to find a headshot to upload yet again — but it weirded me out. It turned out the site was probably using Automattic’s (see disclosure below) Gravatar, to match my email with my profile pic. Clearly, Facebook’s not the only platform that wants to enable shortcuts to make my new web experiences better — expect this instant personalization to catch on, if users and privacy advocates don’t revolt and drive the company to drop the feature. We saw that happen with a cousin of this product, Facebook Beacon, three years ago.

But if my Facebook stream is any indication, some users have already caught onto this latest privacy tweak. Here’s one message making the rounds:

“Do NOT forget to OPT OUT of the new FB Instant Personalization sillyness. Under your Privacy Settings so 3rd parties cannot collect your personal data. Account–>Privacy Settings–>Applications & Websites–>@bottom is the Instant Personalization thing–>Uncheck Allow.”

But then, lots of people just hate change; every Facebook redesign, ever, has been protested. And so, like Facebook, we’ll have to wait to see how much instant personalization freaks people out.

Disclosure: Automattic, maker of WordPress.com, is backed by True Ventures, a venture capital firm that is an investor in the parent company of this blog, Giga Omni Media. Om Malik, founder of Giga Omni Media, is also a venture partner at True.

Related content from GigaOM Pro (sub req’d):

How Facebook Should Fix Its Privacy Problem

Please see the disclosure about Facebook in my bio.

  1. [...] One problem is that Facebook doesn’t yet command the complete trust of its users–not even as much as Google, which has come in for a lot of its own privacy-related criticism lately. Whether it’s because of multiple privacy gaffes or Zuckerberg’s recent statement that public sharing of personal information is the new social norm, the company still has to prove it’s not going to make people uncomfortable sharing stuff on Facebook–and now, well beyond. And with privacy policies and controls so complex that many people are confused or simply ignore them, it seems likely there will be more privacy blowups to come. (Like these.) [...]

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  2. After reading this, I opted out too. It’s stupid to have sites know who I am just by visiting them, and I want no part of that.

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    1. Brandon Richardson Sunday, April 25, 2010

      I agree Otto. But at least you have the ability to opt out.

      With http://www.dirtyphonebook.com and others of that ilk you don’t even
      have the OPTION to opt out and that’s scary to me.

      I think we need to really think about where these and location based services are going.

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      1. I think Facebook should have turned that option off by default though. Or could have at least made proper announcements about the feature so that everyone knew what was going on.

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  3. [...] social media takes over Jump to Comments According to GigaOM and the New York Times, at yesterday’s f8 conference, Facebook launched its plans to make the [...]

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  4. Thank god I’m not using FB. This is insanity, and anyone who gives the slightest f*ck about maintaining their privacy should be afraid, VERY afraid of this.

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  5. [...] may just share your data with Facebook’s trusted partners anyway! Liz Gannes at GigaOm has additional thoughts and calls this selection a, “privacy [...]

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  6. It seems that you can only disable it if your language is set to US English.

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  7. 127.0.0.1 facebook is now in my hosts file

    Thanks for bringing the opt out to my attention

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    1. Hey steve, what do you mean? Does this block FB? Also have you checked out where you Flash Cookies are on you hard drive. Scary. Friggen internet knows everywhere I’ve been.

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  8. interesting that in germany they haven’t launched yet the new instant personalization.

    Maybe because of the big anti-facebook-hype in our country due the open (‘attack’)letter to zuckerberg from our consumer protection minister Ilse Aigner?

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  9. Am I the only that is not “creeped out” by instant personalization? If this services makes a website more useful and relevant for myself, I don’t mind.
    The way Facebook is going you might as well delete your facebook account if you don’t like these “innovations”.

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    1. Well Daniel, the fact that your life is an open book, and you’re fine with that is ok by me. On the other hand, I suppose we should go back to the gold standard since you’re a fan of Ron Paul? To me that’s crazy and irresponsible. And guess what, I’m assuming you’re crazy and irresponsible too, since you’re his fan, or whatever you call it on FB. Maybe I’m mistaken, but that’s what happens when your life is an open book, right?

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    2. I tend to agree with Daniel, but I don’t like when FB sets applications like “instant personalization” ON as a default.
      They should let me know about the service, and let me decide whether I want to join it or not.

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    3. Oddly doesn’t bother me either. I’m keep 99% of my profile set to private, and instant personalization follows those settings when sharing w/ external partners.

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  10. Where do we draw the line between personalization and privacy? How much of this information is information overload? I think this is a bit scary

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