When was the last time you saw s stranger stand up for another stranger?
When was the last time you saw someone help someone with a bag, or a door?
When was the last time you someone go beyond in any situation?

The Good Samaritan is dead, and as a society good customer service has gone with it. People, who volunteer, people who naturally help others, are rock stars everywhere. Because they don’t care about customers, they care about people, some of them just happen to be customers.

If your motivation to be good to someone, is you want a pay off; like a customer buying something or a good review. The customer senses this, and raises the bar, and never feels they are getting good service. But if you do something because you honestly want to help, no matter how small, people seem to notice that, and then you are a rock star.

Most people just are not authentic with their intentions.

Just my 2 cents.