I am getting a lot of questions about LogMeIn since recently writing about the computer utility that provides remote control functions to any Mac or Windows PC. That many questions about a service usually means I need to dive deeper into how I use it, which I’ve done with LogMeIn — and my top five ways to do so are the result.
LogMeIn’s base function is to allow for the control of any computer remotely from any other one. This control is done securely over the web, and that is the primary strength of LogMeIn. You can sit in front of any computer, anywhere in the world, and control the host computer no matter where it is located. The remote computer screen appears on the local computer, and this is all done through the magic of the web browser.
LogMeIn for computers comes in several versions, with LogMeIn Free available at no cost (naturally). The premium versions add various functionalities, from the ability to copy files between computers to full-blown IT support services. The free version provides the sophisticated remote control functions to any computer, and most folks can likely get by with it.
Each computer that you wish to control remotely must have the local LogMeIn utility installed, to handle the secure login and connection. This only has to be done once and it takes few resources running in the background. Once LogMeIn is installed, that computer can be accessed from any computer, anywhere. Here are the top five ways to get the most out of LogMeIn, based in large part on the questions I am receiving about how to use it to maximum effect.
Display settings are key. When you use LogMeIn to control a remote computer, it uses the web browser as a window into the other computer. The computer you are sitting in front of becomes the de facto screen of the other computer, and you see everything you would see were you sitting in front of the other computer. LogMeIn provides a wealth of settings to handle the way the remote computer screen appears locally, but it is simple to get the maximum functionality. There is now a setting in the display drop-down box that automatically adjusts the remote screen resolution to that of the local computer. This is important as the two computers often have different display resolutions, which left on its own can make things difficult to see.
A common scenario for LogMeIn use has the user controlling the desktop system at home from a notebook computer somewhere else. Since most notebook screens run at a lower resolution than desktops with bigger screens, this resolution switching is critical. LogMeIn handles switching the host resolution (desktop in this example) to that of the notebook used to access it. It does this automatically and importantly it switches it back when you log out. That means the desktop screen switches back to a nice hi-res setting, without any user interaction.
Once that setting is made and the host display is switched to the local resolution, LogMeIn allows for a “full-screen” mode. This lets the remote desktop completely take over the local screen, and once that happens it is just like sitting in front of the host system. There are still accessible controls on the edge of the screen should you need to do something on the local system. It is very well implemented and works seamlessly once set properly.
LogMeIn works in any web browser that supports Java; I have used it in Internet Explorer, Safari and Firefox without issues. If you are using a Windows PC to access the remote system, I recommend using Internet Explorer. LogMeIn installs an ActiveX control the first time you do so, and this adds a lot of controls to make the session easier. It still works fine in the other browsers, but the ActiveX control makes it more like a native app in Internet Explorer.
Tap into computing horsepower. One of the potential benefits of using LogMeIn is to tap into a more powerful computer than the one you are currently using. Say you have a powerful desktop computer at home, but are using a less powerful netbook on the road. Using LogMeIn you can take over the powerful system and do more intensive tasks than the netbook will allow. I have used this method to do video editing and encoding remotely. These tasks are very compute intensive, and typically completely take over the system on which I perform them. Since I am using the compute power of the remote system, my less powerful local system lets me do this without impacting the local work.
The same reasoning applies to intensive system maintenance functions, such as backing up entire systems or running a complete virus scan. These are often functions scheduled to happen in the middle of the night, but there are times when a manual scan or backup would be useful. Rather than do this when you get home and have that system tied up for an extended period, you can access it remotely via LogMeIn and fire off the maintenance. It doesn’t impact your local system, and the maintenance is all done when you get back home.
Support computers remotely. If you are like me you have the lucky designation among family and friends as the one to call when they have computer problems. You’ve likely spent many phone calls trying to explain to Aunt Sue how to install a new program, or figure out why her email won’t work. With LogMeIn, this situation is much improved. Simply log onto the other computer and install that program. Or you can see for yourself exactly what the problem is, and figure out how to fix it like you would on your own system. That the “email won’t work” quickly becomes a “Gmail is down” can save you an inordinate amount of time on the phone. You can also remotely run the maintenance that all family members seem to forget.
Access work computer from home. These days of Gmail it’s easy to forget that a lot of folks still have no way to access work email from home. Members of the “no BlackBerry” workforce often wish they could check the email at work while out of the office. If the corporate network allows access, you can use LogMeIn to tap into your work PC and get at that email. Or perhaps your work entails using specialized software. You can take over your work computer and run the program. This can be a big benefit when out of the office. Again, the corporate network would have to allow this, but it’s worth a try.
Use your home PC from any public PC. If you do a lot of traveling you’ve no doubt found yourself with some free time but without having your laptop handy. Maybe you’re passing by the hotel business center and realize you’d like to access your PC at home but you left the laptop in the room. No problem, just jump on the public PC in the business center and log into your home machine. You’ll have your complete home computing environment right there where you need it, including the ability to run any of your programs or access any of your files. Since LogMeIn uses a discrete browser session to handle things, when you log off the public system your information is gone. It’s like carrying your big desktop system everywhere you go.
These are by no means the only ways that LogMeIn can be leveraged, but they are the ways I find myself using it most often. The utility I get by accessing one of my computers when needed cannot be overstated. It’s like carrying all of my computers around with me, all the time. Just a lot easier.
Related research on GigaOM Pro (sub req’d):



I’ve had a lot of success using Teamviewer Portable on a thumbdrive. The free version allows for features which are not free on LogMeIn (like file transfer).
You’re awfully trusting to use those public hotel machines, who knows what kinds of keyloggers and spyware is installed on those things!
Great post. Thanks James.
I am yet to find an exhaustive comparison of LogMein vs. Terminal Services, other than a mention that one uses/prefers a static IP Address.
James – Do you or someone here have any recommendations with regards to features and performance?
I am happy with LogMeIn so that’s all I’ve really used. I find the performance to be good, and the features do all I need. There are plenty of alternatives to Logmein, though. I have certainly been hearing from every single one of the since this went live.
At work we use Logmein (combo of Free and Pro) to manage over 200 PCs deployed around the world.
It is generally amazing – the only catch is that you have to have local access to a PC to install the client.
Obviously a good security feature, but annoying when you need to run a locally installed PC from another continent.
Also, the article doesn’t mention Logmein Ignition – a (rather pricey) iPhone app that enables you to remote control Logmein PCs from your phone.
I literally fixed a client’s PC while sitting on the beach last summer!
For me, the “killer app” for LogMeIn (or other similar facilities) is supporting my Mom. It was hell before. Now I can not only fix whatever’s goofy, I can show her how to do something. I know it’s an obvious use, but it’s a lifesaver. And it works on Mac and Windows. And it’s free!
You mention remote IT support and I just wanted to give a shout out to Windows 7. Using Windows Remote Assistance option that is built into the help section of Windows 7, I recently helped sort a problem and install software on my Sister-in-law’s computer, a couple of hundred miles away.
Sis-in-law Clicked on Let Someone I Trust Help Me and let me know the password it generated, I clicked on the Help Someone option and I could see her screen, an option popped up to ask her if I could take over control of her mouse, she clicked on Yes and that was it I could sort it all out.
It’s great when something works so smoothly.
I need to respond to the “remote assistance” aspect of LogMeIn. In order to connect to the remote computer, you need to log into it using your Windows password. However, it isn’t very safe to just give someone your Windows password for remote assistance since that person would then have remote access to you machine whenever he/she wants.
LogMeIn came up with a solution for this called LogMeIn Express (https://secure.logmein.com/US/products/express/Default.aspx). It allows someone to download a small application and then create a temporary session ID. They can give that session ID to the person helping them (most likely over the phone). The remote user just goes to the website, enters the session ID and “bingo!”, they’re in. But the user never has to reveal their windows password.
All this explanation about LogmeIn is very good. But one important factor that you have forgotten to make mention of James, is the fact that in order for you to access the remote PC from your laptop for example, that remote PC has to remain switched on. I cannot possibly imagine being away on business be it for even a week and having to leave my home computer on for all that time just for the sake of using LogMeIn.
It’s very clear that it is not such a great solution after all for those of us who work from home and are out and about on the road. It can apply to those who work in an office environment and can leave their office PC on but definitely not for the many of us road warriors who happen to have our home as primary base, with the added consideration of keeping electricity bills low.
Until someone can come up with a solution of using LogMeIn to switching the PC on remotely, may i advise in the meantime that the best way to have everything handy whilst on the road would be firstly to use a Gmail account as a default account since Gmail allows other email accounts to be imported within it and it can therefore be used pretty much like Microsoft Outlook would behave.Second, i would recommend Skydrive which gives a generous 25GB storage for free, hence very handy to have files available whilst on the go. Third, and to maintain synchronicity between your laptop, smartphone and home computer, use Dropbox. As such, avoid yourself the hassle of your conscience nagging you as to why you had to leave that PC running at home whilst you are away with all the associated risk of it heating up or even crashing down.
This was an issue – until we discovered the wonders of “LAN Boot”.
Basically, you can alter the settings in the BIOS of your “home” PC to boot when pinged via LAN – this then activates a “Turn On” button next to the listing in your Logmein control panel – takes a bit of savvy to set up the BIOS…but is really cool!
@JCP
Could you please explain a bit more that BIOS settings alterations (or link them)? It looks very interesting… Thanks.
@ashtounded spaniard
Here is a tutorial on LH that goes over the setup in detail.
http://lifehacker.com/348197/access-your-computer-anytime-and-save-energy-with-wake+on+lan
For our config, we didn’t need to setup a port or anything on the router – it seems that once the BIOS setup is arranged (LAN Boot enabled, etc) the Logmein client detects it and shows the boot status next to the computer’s listing in the Logmein control panel.
@JCP & JK
Thanks a lot!
Levine, MyGreenPC answers the concern you have. Once setup, you can shutdown/hibernate your PC and then from anywhere in the world, using MyGreenPC, you can remotely power-on your PC and access it. Thats a much better & energy efficient solution!
I understand this doesn’t work for cross platform situations, only Windows, but Remote Assistance has been part of Windows since at least XP. Terminal Services/Remote Desktop has been part of Windows since at least Windows 2000. And Live Mesh lets you do it all over the Web on any version of Windows, not just the Pro versions that include Remote desktop. Mesh is amazing, syncing, online storage, and remote desktop access. Beat that!
Great post. I combine it with dropbox(free) installed at home and work, and then you simpy drag and drop files from your home pc into the dropbox to get it magically appear at work :)