Comments on: Apple Admits MacBook Hard Drives Defective, Offers Free Repair Program

By: Brooke

Brooke — Fri, 25 Feb 2011 05:58:49 +0000

I purchased my white macbook in july 2007. The summer of 2009 the harddrive crashed (the ? folder). Now, just a year and a half later I’m thinking the harddrive needs to be replaced again. Sometimes its relatively functional but it freaks out and just “quits unexpectedly” any and everything I attempt to open all the way down to mac osx quitting and displaying the restart your computer message in multiple languages. The wireless is also not working anymore. This has been progressing since December but since my 3 year warranty is up I’m reluctant to pay for a diagnosis and repair. So I’ve purchased a harddrive very cheap and believe I’ll give the replacement a shot myself. Wish me luck. I wish I could get this POS replaced with a new one. I know it has to be something wrong with it that keeps killing the harddrive.
Has anyone else had the constant unexpected quits problem? Just wondering if its due to this same situation.

By: Kelly

Kelly — Wed, 23 Feb 2011 09:50:21 +0000

Why didn’t Mac contact us about this fail? I’m only reading about this now – NOW that my drive just failed without warning. I’m pass the warranty as well but am mad no one contacted me about this drive failure. I’ve been to the Genius Bar before regarding this laptop – they could have mentioned it before.

By: jh

jh — Thu, 10 Feb 2011 23:00:57 +0000

Late 2009 white model just failed… no warning just faint clicking death noises from drive (250g) took in on APP and a new HD was replaced along with the rubberized bottom (it had started to come apart at edges… got all back today and is working. Too bad someone (besides Apple) isn’t able to track this… as likely applies to all models. Could be fundamental design flaw of white macbook… too little ventilation… just my guess.

By: anne Stephenson

anne Stephenson — Tue, 08 Feb 2011 00:05:51 +0000

im sick of my macbook the mousepad stopped working after 2 weeks and now the cd player is broken the 3rd time i used it what a waste of money im so sick i cant get anything going on bit of kit its spent Moe time in the repairers since i bought it but i only paid 250 for the guarantee so i cant get a new one if id paid another 100 quid!!!!!!!! what a rip off im fuming

By: Andy J

Andy J — Wed, 19 Jan 2011 07:54:11 +0000

I can only suggest you talk to them. I tried the genius bar first. They offered a new HD which I said no and asked for new macbook. The store manager said no to this and I said I wanted to escalate the complaint. it was customer relations that authorised a new one. tell them how you feel. good luck

By: Zach Holder

Zach Holder — Wed, 19 Jan 2011 01:09:37 +0000

It just happen to me and unfortunately i am 6 months past their extension. Im pretty upset because i had purchase apple care and had absolutely no problems during the first three years.

By: lyns

lyns — Thu, 13 Jan 2011 21:09:53 +0000

I have black macbook bought 2007. This is the 4th hard drive I’ve had.. It really is starting to piss me off now….. I have to say Apple have never charged me for new hard drives. However they keep breaking down on me. first one 14 months after i bought it, second one 9 months after it was replaced and the third one was a year after that and now 14 months on AGAIN…. Can i get a replacement macbook?

By: Andy J

Andy J — Fri, 10 Dec 2010 15:14:46 +0000

Apple are sending me a new macbook after speaking to their lovely customer relations lady. Thanks for all previous posts.

By: Andy J

Andy J — Wed, 08 Dec 2010 23:23:50 +0000

White refurbed macbook purchased Jan 08 is going back to genius bar tomorrow for 3rd time. 2nd hd fail of this fault has happened today. I’ve also had a new logic board top casing and keys. They replaced hd for this fault in Oct 09 so I take this as acknowledgment that it is covered by this extended program. I am going to ask for a new macbook.

By: Andre Dallaire

Andre Dallaire — Thu, 02 Dec 2010 17:53:45 +0000

Black macbook bough in 2006;
Replaced the HD (by apple) in MAY already
Yesterday the question mark came up again…
The HD extension program says “Maybe reviewed and extended beyon AUG15th” … whatever, they’re making an ‘exception’ and replacing my HD again… but they should consider that extension futher as the problems keeps popping up.
I doubt its just the HD