Comments on: Apple to Time Capsule Customers: All Your Files Are Belong to Us http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/ Thu, 23 May 2013 05:18:18 +0000 hourly 1 http://wordpress.com/ By: jonnyK http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-556677 Tue, 21 Dec 2010 22:21:52 +0000 http://theappleblog.com/?p=39598#comment-556677 That is very bad advice. Opening the device clearly voids the warranty from a legal perspective. Having a video of you doing proves you violated the warranty and give apple sure proof they don’t need to refund your money. The strong magnet idea is much better.

]]> By: Simon HW http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379013 Tue, 27 Apr 2010 22:42:27 +0000 http://theappleblog.com/?p=39598#comment-379013 I found this thread after my TC died. I bounced over to the site mentioned: http://www.timecapsuledead.org – average life span is 19 months 20 days, the EXACT time mine lasted!

I have to say that despite losing my data, I was impressed to hear that Apple would replace it for free (although now I’ve found this site I can kinda see why). The data on my TC is password protected I think – I guess that won’t stop someone snooping around though if they wanted to, however, when prompted, the guy on the phone told me my Time Capsule would be “destroyed” when returned.

]]> By: Eileen http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379012 Sat, 24 Apr 2010 04:21:19 +0000 http://theappleblog.com/?p=39598#comment-379012 Everything actually isn’t gone. It’s the power supply that is dead but your info is still intact. This happened to me last week, I dissected it and got the hard drive out to get my info out then put it back together again and erased the drive before sending it to Apple in exchange for the new free replacement they sent out. If you can’t extract the info yourself, you can find a geek to do it for you. I used this link to get it opened and identify what I had to do. Forget the downgrade part, but you can see what you have to do and how to do it.

http://www.flickr.com/photos/24254876@N03/sets/72157604011791554/

]]> By: Lbs http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379011 Fri, 23 Apr 2010 21:19:22 +0000 http://theappleblog.com/?p=39598#comment-379011 This happened to me too after owning one for 18 months….everything gone and I was told I had to send it back to Apple and they’ll give me a new one. Doesn’t do me any good – whats the point in “backing up” when
you know it will die again.

]]> By: Eileen http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379010 Wed, 14 Apr 2010 07:28:45 +0000 http://theappleblog.com/?p=39598#comment-379010 Got it all copied – copy and paste. All is good, new one arrived, I put the old one back together and it is on the way back to Apple. Thanks for this blog! Helped a lot.

]]> By: Eileen http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379009 Tue, 13 Apr 2010 07:03:27 +0000 http://theappleblog.com/?p=39598#comment-379009 Andrew – how did you copy your data? I keep getting an alias no found kind of error – I got a docking station, it shows I have data on there, in the right amount of gb used that I recall, but can’t seem to be able to access it. can you help? I’m getting a free one tomorrow – FedEx says so – :)

]]> By: slater http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379008 Sun, 21 Mar 2010 23:45:24 +0000 http://theappleblog.com/?p=39598#comment-379008 do you recommend tc

]]> By: Jakob Kiel-Locey http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379007 Thu, 25 Feb 2010 01:03:49 +0000 http://theappleblog.com/?p=39598#comment-379007 Awesome idea.

]]> By: R. Kevin Hill http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379006 Wed, 17 Feb 2010 10:16:04 +0000 http://theappleblog.com/?p=39598#comment-379006 Hi Skeptic:

I did a scan of the “Time Capsule Memorial Register” with includes serial numbers, purchase and death dates, and it appears that the range for the 12-18 month lifespan from manufacturing defect are serial numbers 6F807xxxxxx through 6F852xxxxxx. There are failures for higher, more recent numbers, but they are far rarer, and fail far more quickly, in the ballpark of a 2-4 weeks, which suggests a different set of problems and during which you’d be under warranty or Applecare. You’re probably OK if you’re out of the above range. Hope that helps.

]]> By: Adam http://gigaom.com/2010/01/25/apple-to-time-capsule-customers-all-your-files-are-belong-to-us/#comment-379005 Wed, 27 Jan 2010 16:25:32 +0000 http://theappleblog.com/?p=39598#comment-379005 I had been hearing about the fatal 18-month killswitch since purchasing my time capsule and I too knew the day would come. I didn’t expect the day to be New Years. At 3am the entire time capsule just shut down and in essence became a paper weight. After doing some research online, I came across a post on apples support pages saying if you have an AppleCare on your laptop it will cover your time capsule. I thought to myself, there was no way in hell that’s possilbe. So I called the local apple store and asked one of the employees. Turns out it does cover the time capsule. So I just took my first gen to the applestore, gave them my serial number of my laptop and they pulled up the applecare and within 15mins I had successfully switch from a first gen time capsule, to a brand new 2nd gen time capsule without having to pay anything. I also was told to call applecare and give them the new serial number and it would still be covered. I was shocked, but left super happy.

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