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Summary:

Comcast said today that it will bundle a subscription to Norton’s antivirus software for its business and residential broadband customers, adding yet another perk for broadband subscribers. As competition increased in some markets, providers are luring customers with more perks.

Updated: Comcast said today that it will bundle a subscription to Norton’s antivirus software for its business and residential broadband customers, adding yet another perk for broadband subscribers. Residential subscribers can install it on up to seven computers and business customers can put the software on up to 25. As competition for broadband heats up in some markets, and providers attempt to lure customers, the nature of what a broadband subscriber should expect is changing.

Online storage, anitvirus, Wi-Fi, better upstream speeds and even special content — such as Verizon delivering ESPN360 — are now offered to customers with regularity. Of course, if your provider is still in the broadband dark ages like mine is, you’re not getting any of these options. Readers, please check out our poll, and tell us what do you expect from your provider, and what do you get?

  1. I would like to see my ISP automatically upgrade me to their higher speed package (that corresponds to my existing payment)
    example: I pay $49.95 mo. for 7mb. When they increase their speed offering to $49.95 mo for 10mb. I should get automatically upgraded…but I don’t. I need to periodically check their offerings and when I see a new speed offering…then I have to call them!
    as far as the Norton freebie…I haven’t yet found a need for it on Linux.

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  2. In the UK broadband rates seem to be so much better than the US. I pay £17.50 (Approx 28 $) per month for a unlimited 20Mbps connection with 802.11N router and I get McAfee Internet suite (Anti-virus + firewall + all other crap) for 5 machines.
    The service levels are damn good and never had an issue.

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  3. Comcast has been offering Norton Anti-virus free for years (at least in my market, Portland) with a broadband subscription. You might want to check with them why they are claiming this is new…

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    1. Raj – This is new for Comcast. You may have been paying separately for Norton, but now you’ll get Norton included in your high-speed Internet service for no additional fee. Go to http://www.comcast.net/security, log in and download it. Takes just a few minutes. I did it this morning over my first cup of coffee.

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  5. i definitely do not want anything other than a functional Ethernet port from my ISP. how about lower pricing for people like myself?

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  6. As soon as I have the opportunity, I plan on canceling the $10/month charge on my Comcast high-speed internet bill. 16 mbps + powerboost up to 20 mbps? And an increase in the modem lease from $3 to $5 per month? What is all that about? The modem is more than 30 months old. And they have made my local HD channels – including my TV’s built-in Guide – disappear from my bare cable.

    Perks? All I see is a money pit.

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  7. Comcast has been bundling McAfee for years, but has just switched over to Norton. Like Verizon, Comcast also now provides access to ESPN360.

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    1. That’s correct. ISPs have been bundling antivirus for years. ESPN360 is basically forced on providers who want to license ESPN channels for their video/tv products.

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  8. As competition for broadband heats up in some markets, and providers attempt to lure customers, the nature of what a broadband subscriber should expect is changing.

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