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Summary:

Forrester has observed a “new behavior” of social technology usage, and made a new category to describe such users: “conversationalists.” The group is 56 percent female, moreso than any other group, with 70 percent aged 30 and older.

Some of my favorite Facebook users are my aunts on my dad’s side. In the last two years, since they joined the site, I’ve gotten a window into their lives that I never had having grown up on the West Coast, far away from the family core. I’ve learned about what movies they’re seeing, their politics and religious celebrations, their weather, their pride in their kids (and my cousins), and the casual games they play. And without fail, they comment on each other’s posts.

While sometimes status updates and comments provide a window into the day-to-day, other times they showcase amazing communication that I might otherwise never see, such as memories of a loved relative on the anniversary of her death. I feel privileged to observe and sometimes participate in these conversations, and thankful that social web services have helped expose them to me.

On that note, Forrester Research analyst Josh Bernoff noted today that the firm had recently observed a “new behavior” in its two and a half years of tracking and classifying social technology usage, and made a new category to describe such users: “conversationalists.” Bernoff defines conversationalists as “people who update their social network status to converse” on at least a weekly basis. According to Forrester surveys, the category is 56 percent female, more so than any other group, with 70 percent aged 30 and older. All of which fits quite nicely with my anecdotal evidence.

At 33 percent of online consumers, conversationalists are a larger group than Forrester’s “creators” (now 24 percent of that population), but much smaller than “spectators” (now 70 percent). See the full chart below; it allows for people to be part of more than one category. The conversationalist kind of activity happens prototypically on Twitter, notes Bernoff, but actually more commonly on Facebook, since that site is so much larger.

Back in 2006, the VC Brad Feld and our former columnist Robert Young were part of a blogosphere discussion about the “80-19-1 Rule” and “the Fat Belly.” The idea was that between core elite contributors (thought to be a very small sliver — perhaps 1 percent — of a user-generated site like Digg’s content) and the mass of casual spectators (say, 80 percent, in line with the Pareto principle), there’s a middle ground of important engaged contributors.

It seems to me that these theories are coming to life. Social services are now figuring out how to facilitate open participation by a group that produces content for each other. These updates and conversations reach a wider group than they might have in the past, but still quite a small audience for the web. And sometimes that’s a beautiful thing.

  1. Did someone say “Aunts on Facebook?” http://facebook.com/SavvyAuntie – now those are aunts on Facebook! :)

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  2. facebook rocks…!!!!!!!!!

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  3. Liz,

    Your post brings up another aspect of the FB growth issue — I’ve heard from various friends and contacts that they are actually sharing less now that their FB network is rife with aunts, coworkers, grandparents, etc. Status updates, photos, links etc have to pass through a filter of “would I really want X person seeing this?”

    For those people who keep all their friends in one big lump (as oppposed to breaking them out by permissions), that idea of sharing only a limited, bell curve view of your life might be something that develops over the years. It could also present opportunities for competitors. Maybe we’ll always need places where our aunts aren’t (maybe that’s Twitter?)…

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    1. @Reilly – I’ve definitely seen that to be the case. And apparently Facebook users cut back on cursing last year, so there’s some statistical evidence for it as well (http://gigaom.com/2009/12/21/facebook-users-give-up-cursing-use-shorthand-instead/).

      Many people would probably say — if you don’t want your aunt to see it, much less strangers or your boss, don’t put it online. And I can see that. But I think if there were to be an alternative for more free expression something more private than Twitter would be preferable.

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  4. Excellent article. As an aunt myself with family in Europe and The US, several of my nieces and nephews have friended me on Facebook, while my own teenage son still hasn’t (I’m ever hopeful!). I get to see into their lives that I have missed much of being so far away. My brothers and sisters tell me things that their kids have told them about me that they read on Facebook or that we communicated about. It’s quite amusing!
    So far I haven’t seen anything that might need intervention and am mostly a spectator in their lives. I communicate more regularly with my siblings on Facebook and it is increasing in frequency.
    I’m sure there are others out there with similar stories. I would like to hear them!

    Thanks again.

    Jackie

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  5. Isn’t it also true that your aunt can be the most annoying contributor you’ve got on Facebook? I’ve got a series of relatives that post pointless, personal and sometimes over-the-top responses to my Facebook updates.

    No, Aunt Lacy, this is not a private conversation.

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  6. [...] For more analysis of Forrester’s findings, check out this article from the Wall Street Journal as well as Liz Gannes’ excellent coverage at GigaOm. [...]

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  7. [...] For more analysis of Forrester’s findings, check out this article from the Wall Street Journal as well as Liz Gannes’ excellent coverage at GigaOm. [...]

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  8. [...] many people, including our aunts, now have an online identity (e.g. a Facebook [...]

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