38 Comments

Summary:

Whatever happened to patience? More than 81 percent of all online video viewers click away if they encounter a clip rebuffering, according to a new study by Tubemogul. The Emeryville-based video distribution and analytics startup took a close look at 192 million video streams over the […]

Whatever happened to patience? More than 81 percent of all online video viewers click away if they encounter a clip rebuffering, according to a new study by Tubemogul. The Emeryville-based video distribution and analytics startup took a close look at 192 million video streams over the course of 14 days to figure out how much rebuffers matter. The result: 6.81 percent of all streams rebuffer at some point, and around 2.5 percent rebuffer twice.

Tubemogul also measure how many times rebuffers occur across several popular CDNs. During its tests, Limelight performed the best, while Bitgravity’s streams had to reload the most, with Akamai being somewhere in the middle.

Tubemogul’s research is based on both short-form content as well as TV shows and other longer streams. The company told me that it wasn’t able to give any specifics as to how people interact with buffering in different situations, so we won’t know, for example, if users are more forgiving with Hulu streams than with YouTube videos.

However, Tubemogul was able to measure some significant differences between various popular CDNs. Only 3.84 percent of all Limelight streams sampled for the analysis rebuffered, it said. Streams served by Akamai were interrupted roughly twice as often (7.96 percent), while Bitgravity took the dubious honor of being the CDN with the most instances of rebuffering (12.48 percent).

Those numbers are pretty significant, especially now that we know that most viewers don’t bother to stick around for a video to start playing again. As Tubemogul’s marketing director David Burch noted, “To advertisers, this means many post-rolls are routinely never seen.”

You’re subscribed! If you like, you can update your settings

  1. I fully agree ! The most important requirement we had when building our bespoke Web TV Player was that it loaded instantly … did we achieve that ?? Yes we did !

    In fact its what our viewers love about our player , no loading issues, no buffering, it is on demand in every sense of the word, try it out for yourselves. We have yet to find anything else like it on the web.

  2. You sure these numbers are right? On TubeMoguls’ website it links to an article that says “192 streams over two weeks”, not 192 million streams.

    1. I see the same thing 192 videos in the link from their homepage.

    2. Yeah, looks like Mediapost got this one wrong. Here’s what the original Tubemogul paper says: “For a 14-day period, we recorded a sample of 192,268,561 streams from six top video sites
      and platforms, tracking detailed data on video delivery quality.”

      192 would have been a somewhat small sample :)

  3. So TubeMogul was able to tell us big CDNs perform better than small? Was the sample size and length of content the same at each CDN?

  4. TubeMogul from what I can tell has not published their methodology or any details on how this analysis was performed. As everyone in the video community knows, a huge number of factors can impact any test including:

    • Video access
    • Time of Day
    • Video Encode Type
    • End client machine profile
    • Last mile connection speed
    • Demand on a given network at a specific time

    Unless these tests were conducted in parallel or with some control the results are dubious.

    1. With the help of an engineer, I wrote this study and am happy to weigh in. A lot of the issues you raise were taken into account when we designed our video delivery metrics technology (InPlay), which tracks these metrics for dozens of top publishers/platforms.

  5. This study is interesting, but I would definitely be curious to see more supporting data, and if viewers were more patient with specific types of video content or platforms. As a new Internet TV network, we are just learning the importance of making our streaming content as functional as possible, especially for viewers with slower broadband connections. To think we could lose 80% of our audience on a single quick buffer seems a bit frightening.

    1. I think you have to consider what type of content as well:

      Hulu buffers for me at least once per show (>10 seconds); yet I still watch because I highly value longform professional content.

      For short form I believe the study is more accurate, myself and many of my friends will immediately leave a YouTube, Break.com or other video player experience if it starts buffering or fails to load.

      1. That was my gut feeling as well. I’d think people are more forgiving with long-form content. You really don’t walk away from a 30 minute show if it buffers 25 minutes into the stream.

  6. What we need is to offer faster internet service here in the U.S. We have the fiber cables underground already, but we’re not using it.

  7. 80%+ of video users leave if there is a glitch and other stats Friday, December 11, 2009

    [...] looked at 192 million video streams (source New Tee Vee) across 14 days and found that more than 81% of viewers will leave if it “rebutters.” [...]

  8. Better Have a Fat Pipe if you Want to Pimp Videos Friday, December 11, 2009

    [...] gonna get into the online video game, you had better be able to deliver fast enough for your users to not have to wait for a rebuffer: Whatever happened to patience? More than 81 percent of all online video viewers click away if they [...]

  9. Better Have a Fat Pipe if you Want to Pimp Videos | Google Adsense Friday, December 11, 2009

    [...] gonna get into the online video game, you had better be able to deliver fast enough for your users to not have to wait for a rebuffer: Whatever happened to patience? More than 81 percent of all online video viewers click away if they [...]

  10. Frequently a video will spend more time buffering than the length of the presentation. Two seconds of play then three seconds of buffering. I seldom experience this with Hulu or other large content providers. One problem is that some providers stop the stream at the first reload and the user must start the presentation from the beginning to view it. It frequently takes many attempts to get all the way through it. Since I experienced this I just don’t bother waiting any more.

  11. Tubemogul: Users have no patience for poor quality » Communications Stats and Figures Friday, December 11, 2009
  12. Michael Kuperman Friday, December 11, 2009

    Fiber to the home will not help. The problem is not related to how big your pipe is but more to consistently being able to fill the buffer and not let it run out. *Unless you are doing HD to the desktop but, even than most people on cable today can sustain 1.X Mbps.

    The issue is a combination of network interconnection between various providers and I/O problems on the server typical in long tail content.

    The real interesting question is, was this HTTP Progressive (YouTube) or Steaming (Like FMS/WMS) and where were the clients and on what type of connection?
    Was the content long tail or short tail (popular vs. not)?
    How long was it?
    What was the format and bitrate of the content (HD/SD)?

  13. I do– 4 Out of 5 Viewers Leave If a Stream Buffers Once | techspill blog Friday, December 11, 2009

    [...] 4 Out of 5 Viewers Leave If a Stream Buffers Once. This entry was posted in Uncategorized and tagged video. Bookmark the permalink. Post a comment [...]

  14. I’ll bet if you broke this down by category, you’d find the defining issue is not the buffering, but the content quality. I’ll put up with buffering in my 30-minute Hulu show. But when that 2-minute YouTube video about a dancing cat buffers, it snaps me out of my trance and makes me re-evaluate whether this is really a good use of my time.

    The vast majority of streams (by raw number) are the latter kind of content, so that makes the number of click-aways seem high.

    1. You make a great point. Stay tuned for a follow-up bit of research breaking out longer-form video.

  15. Are You Losing Visitors With Your Video? « Online Magazine for DIY Entrepreneurs Friday, December 11, 2009

    [...] 4 Out of 5 Viewers Leave If a Stream Buffers Once [...]

  16. When Videos Buffer, Viewers Leave … in Droves [STATS] | DigiSauce.com | Digital Marketing and Social Media Solutions Friday, December 11, 2009

    [...] video viewers to be extremely fickle, with four out of five clicking away from a streaming clip if it pauses to buffer (even once), instead of waiting for the video to reload. The study, from Emeryville video analytics startup [...]

  17. Paid Content : paidContent Quick Hits 12.11.09 Friday, December 11, 2009

    [...] »  More than 80 percent of online video viewers will leave a site once a video begins to rebuffer. [NewTeeVee] [...]

  18. When Videos Buffer, Viewers Leave … in Droves | Edizle Friday, December 11, 2009

    [...] video viewers to be extremely fickle, with four out of five clicking away from a streaming clip if it pauses to buffer (even once), instead of waiting for the video to reload. The study, from Emeryville video analytics startup [...]

  19. Flow » Blog Archive » Daily Digest for December 12th – The zeitgeist daily Saturday, December 12, 2009

    [...] Shared 4 Out of 5 Viewers Leave If a Stream Buffers Once. [...]

  20. No preguntes ‘cómo estás’ si no quieres escuchar. Everybody’s fine. « One Way Or Another Saturday, December 12, 2009

    [...] (y gracias) y que tienes que captar su atención en las primeras líneas, casi palabras. Que dejamos de ver los vídeos si se enganchan al cargar la pantalla. Conversar con algunos jóvenes americanos, sobre todo en las [...]

  21. Bookmarks for December 11th through December 13th | Jesse Bilsten Sunday, December 13, 2009

    [...] 4 Out of 5 Viewers Leave If a Stream Buffers Once – Usability study about users who will leave a website if the video or multimedia buffers even once. [...]

  22. When Videos Buffer, Viewers Leave … in Droves [STATS] | The Apple Tech Blog Sunday, December 13, 2009

    [...] video viewers to be extremely fickle, with four out of five clicking away from a streaming clip if it pauses to buffer (even once), instead of waiting for the video to reload. The study, from Emeryville video analytics startup [...]

  23. Usuarios de internet son poco tolerantes al rebuffer en videos. « Streaming Buzz Tuesday, December 15, 2009

    [...] Fuente: newteevee.com [...]

  24. This is great information as it arms us with more knowledge when looking for a reliable CDN. So the message here is that we should stay away from BitGravity when shopping around for CDN? It looks like their closest competitor in terms of cost is performing more than two – three times better when encountering slow load times.

  25. Weekly links | USiT Tuesday, December 15, 2009

    [...] Janko Roettgers reveals some interesting video-related user behaviour… [...]

  26. Better Have a Fat Pipe if you Want to Pimp Videos | Technoinspire Blog Wednesday, December 16, 2009

    [...] gonna get into the online video game, you had better be able to deliver fast enough for your users to not have to wait for a rebuffer:Whatever happened to patience? More than 81 percent of all online video viewers click away if they [...]

  27. Will America’s Speed Deficit Lead To Lost Users? – TechnoBuffalo Wednesday, December 16, 2009

    [...] NewTeeVee recently reported on a study conducted by TubeMogul that found that 81 percent of online video viewers leave a video if it pauses as little as one time for rebuffering.  This is a problem since the research found 6.81 percent of all videos rebuffer at some point during their play. [...]

  28. Thanks for sharing this.

    By the way, the link to tubemogul.com is broken – you’ve used “ww.” rather than “www.”

  29. New Conviva CEO Comes From Big Media Friday, December 18, 2009

    [...] for, on average, 30 percent longer than those with any kind of buffering. That seems to fit with recent research from TubeMogul, which found that 81 percent of online viewers click away if a video stream buffers just [...]

  30. Transparency Is Good But Intelligence Is Better – GigaOM Tuesday, January 19, 2010

    [...] if they able to access the intelligence of network engineers at their ISP or the host company, who wants to stop a YouTube video to figure out the issue, when something better is a click [...]

  31. Jesse Bilsten » Blog Archive » What I’m reading: December 2009 Saturday, March 20, 2010

    [...] 4 Out of 5 Viewers Leave If a Stream Buffers Once – Usability study about users who will leave a website if the video or multimedia buffers even once. [...]

  32. 4 Out of 5 Viewers Leave If a Stream Buffers Once Friday, April 16, 2010

    [...] Out of 5 Viewers Leave If a Stream Buffers Once Amplify’d from newteevee.comWhatever happened to patience? More than 81 percent of all online video viewers click away if they [...]

Comments have been disabled for this post