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Summary:

Shattered glass. Flickering displays. Non-booting machines. So-goes the list of maladies affecting Apple’s brand new quad-core 27” Core i7-based iMacs. Threads over on the Apple Support Discussion forums are alive with complaints and debate by affected users. After hitting the power button, some owners hear the […]

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Shattered glass. Flickering displays. Non-booting machines. So-goes the list of maladies affecting Apple’s brand new quad-core 27” Core i7-based iMacs. Threads over on the Apple Support Discussion forums are alive with complaints and debate by affected users.

After hitting the power button, some owners hear the startup chime, but don’t get to boot successfully to their desktop. One particularly high-profile customer was Engadget, who took delivery of a machine that simply refused to boot. They didn’t even get as far as the teasing chime.

A video has surfaced on YouTube of a machine that does boot, but its display ducks out and “flashes” every so often, rendering it impractical (and uncomfortable) for any kind of actual use.

Several customers are reporting shattered or cracked glass on the bottom left hand corner of the iMac’s huge display.

There’s currently no official comment on the matter by Apple (I doubt there ever will be) but the favourite explanation floating around the intertubes is that the packaging for these computers is somehow flawed, leading to damage (visible and otherwise) of their precious contents while in transit.

Gizmodo says:

What’s most plausible is that the packaging just wasn’t designed to handle the size and weight of the giant 27-inch iMac as it gets tossed around the cab of a FedEx truck. Apple has so far been extremely responsive and effective in making repairs and exchanges, but it’s still a discomfiting sign.

This is the second wave of bad news regarding Apple’s new 27″ iMac lineup. Late last month reports surfaced on the Apple Support discussion website of incredibly sluggish Flash playback, and claims of a bug causing hard drives to spin down and even of a faulty Snow Leopard installation. You can read those discussion for yourself here and here.

So, if you bought one of these machines as a holiday gift for someone, it’s probably a good idea to open the box and take it for a test-drive, while there’s still time to get a replacement from Apple should the need arise.

Have you been affected by one of these faults?

  1. I’d look into which shipping companies delivered the iMac’s. Sounds like the shippers abused the cargo in transit.

    Buy from an Apple store. Open the box and boot it up at the Apple store and then you know you’re golden.

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  2. Yes, of course, it must be the shippers!

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    1. I hope you’re not trying to be sarcastic :)

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  3. The problem is that the Apple Store does not stock the 27″ iMac i7, which is the machine that seems plagued with problems. The only way to get one at this point is online.
    I have one on order, hopefully it comes to me in one piece and fully functional.

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    1. good luck…i was en….

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  4. My 21.5 inch iMac ( 2 weeks old ) is back at Apple because it kept powering down. It was unusable. After 8 days I still have no information about it’s repair status.!!

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  5. My i7 shipped to mexico today (ordered 18.11.), i hope also that will come in one piece and normal.

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  6. Could the cracks be caused by thermal expansion of the glass? The case? Or both? Maybe there is a concentration of heat in one area.

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  7. I just unpacked my new iMac and yes, it had a crack in the screen. I immediately called Apple and had a horrible experience with Customer Service. Meanwhile, my old G4 caught on fire! Talk about a bad Apple day! It might be time to switch back…

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    1. damn, for the first time I’m afraid of my package when he arrives :( what did they tell you after you reported the issue?

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    2. Got some satisfaction. Went to the nearest Apple store. They replaced my G4′s battery and power cord free of charge and rush ordered a replacement i7 iMac. We’ll see…

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  8. Just got my core i7 yesterday and it had the flickering issue. I called apple right away and they told me they’ve never heard of these issues. they told me that it would take 2 weeks aprox for them to ship me a new one, at that point I asked for my money back. I’m gonna wait for the second revision of these iMacs to make my purchase.

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  9. mine arrived 3.12. and its in perfect condition, working like a charm until then, I hope that these issues will not occur later.

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  10. [...] in November on TheAppleBlog I reported on the news that some of Apple’s new 27 inch iMacs were turning up with shattered screens and [...]

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