Comments on: Apple Tech Support Tips: 4 Steps to Bend Apple to Your Will

By: Scarlet

Scarlet — Thu, 24 Feb 2011 19:08:34 +0000

I have an unsuccesful apple war story! I am going to try your tips right now. thanks! Also I like your article on Apple’s missing presence on Twitter!

By: Apple Finally on Twitter? | iPhone, iPad Weblog

Apple Finally on Twitter? | iPhone, iPad Weblog — Wed, 14 Jul 2010 14:00:40 +0000

[...] @forstall and you might just get a response. And if that doesn’t work, you can simply follow my previous guide on getting satisfaction from [...]

By: Apple Finally on Twitter?

Apple Finally on Twitter? — Wed, 14 Jul 2010 12:31:00 +0000

[...] @forstall and you might just get a response. And if that doesn’t work, you can simply follow my previous guide on getting satisfaction from [...]

By: Grych

Grych — Fri, 27 Nov 2009 17:53:56 +0000

Best customer service? Not in Poland. I’ve gave my 2 weeks old iPhone bought in Orange to the service because of broken “home” button. After a MONTH they send me a letter that the liquid indicator in headphones jack is on, so they want more than 300$ for repair.

I’ve checked this indicator – no signs of red colour, which means no liquid was there. I’ve made a makro photos.

And there is a normal behaviour of polish apple service – a lot of people has the same problems. Apple warranty in Poland is a fiction.

By: Amber

Amber — Thu, 26 Nov 2009 18:58:06 +0000

Apple does have some of the best customer service I’ve seen in a while. Back in 2006 my MBP’s hard drive crashed for the third time. I was an architecture student and used my computer daily, so this was a major distraction and inconvenience. Luckily I was still covered by my AppleCare, and while on the phone with them I mentioned how frustrated I was with this, and how I’d convinced several friends to move to Apple over their old PCs. I wasn’t trying to threaten, or make a big scene – it was simply the truth. Without any prompting the tech handed me over to his supervisor, who offered me an upgrade to a 17″ MBP or the new (at the time) 15″ Intel. I went with the Intel, and have been a happy Apple customer since.

By: links for 2009-11-24 « Brain Music – Gadgets, Social Media, Pop Culture, Neuroscience & More

Wed, 25 Nov 2009 03:03:32 +0000

[...] Apple Tech Support Tips: 4 Steps to Bend Apple to Your Will (tags: apple) Possibly related posts: (automatically generated)links for 2009-09-10 [...]

By: Apple Tech Support Tips: 4 Steps to Bend Apple to Your Will « jason philo

Apple Tech Support Tips: 4 Steps to Bend Apple to Your Will « jason philo — Tue, 24 Nov 2009 13:37:08 +0000

[...] Support Tips: 4 Steps to Bend Apple to Your Will 24 11 2009 There are some great tips in this article to get help from Apple for support problems. It can basically be said that you just need to be [...]

By: Jason

Jason — Tue, 24 Nov 2009 05:36:35 +0000

Awesome!

By: Jordan

Jordan — Tue, 24 Nov 2009 03:06:07 +0000

I had a lemon of MacBook pro. 4 logic board replacements 2 harddrive resets, network card, iSight, and optical drive all replaced. The optical disk was the final straw. I sat on the phone with customer relations and we worked out a fair compromise. I had my MacBook pro completely replaced. Took apple 9 full repairs but they gave me a brand new comp that was an upgrade!

By: Chris Wanja

Chris Wanja — Tue, 24 Nov 2009 00:51:25 +0000

Simple and easy – go into an Apple store and cry. As a former Genius for an Apple store, I have seen this work WAY too much. Find the soft “Store Manager” (that is the important key) or the senior assistant manager – one of those two will always be there – and spill your story with some tears.

Works like a charm. Sadly.