Comments on: 16 Lessons in Customer Service from a Car Salesman

By: imcoachfreddy

imcoachfreddy — Wed, 05 May 2010 13:42:46 +0000

Thanks Amber for sharing your experiences. Great customer service is important regardless of the industry. I don't think I've ever had a bad experience with car salesmen ( except when they get pushy with the credit app ).

By: chris rod

chris rod — Wed, 14 Apr 2010 00:33:41 +0000

Why does everyone get on car sales people. When you go to the grocery store and you put everything on the conveyor belt and the cashier rings up all your groceries and she says that will be $180.00 you don't say i will give you $120.00 take it or leave it and then tell them don't bring out your manager. Car sales are one of the few things that you can negotiate with go into a furniture shop, jewelry store any retail store and try to negotiate and see what you get, probably the same thing you came in with NOTHING.

By: Bob

Bob — Sun, 27 Dec 2009 21:32:14 +0000

Unless you are buying a really high demand vehicle (like the Prius) or a vehicle that has virtually no profit built-in (like the Scion), you are getting taken if you pay invoice or higher.

The two Toyota Corollas we purchased this month were $1200 below invoice.

By: 13 New Lessons in Customer Service from a (Good) Car Salesman

13 New Lessons in Customer Service from a (Good) Car Salesman — Sun, 27 Dec 2009 14:00:41 +0000

[...] and I finally got a car. I’m actually pleasantly surprised by my final day of car shopping. The first go-round was quite frustrating and ended with me giving up, but I’m happy to report these latest [...]

By: jorge lopez

jorge lopez — Sat, 12 Dec 2009 01:35:29 +0000

im a car salesman and i hate shoppers or people that want to pay invoice on vehicles…if the public only knew what we have to go through to sell a damn car they would act so stupid when they come into our dealerships..we dont get paid by the hour so stop wasting our time if you are not ready to buy,if you want to shop use the god damn internet..

By: 10 Useful Links & More …

10 Useful Links & More … — Sun, 22 Nov 2009 10:26:39 +0000

[...] Amber Riviere on the other hand, over at Daily Web Worker, provides tips on customer service online from that eternally loved profession, the car salesman. Proving that everything ont he web isn’t virgin territory, she drives home the fact (pardon the pun) that there is plenty of guidance to be had and tips to be learned from others professions and paths well trodden with her article: 16 Lessons in Customer Service from a Car Salesman. [...]

By: Joe Commorato

Joe Commorato — Tue, 17 Nov 2009 22:45:01 +0000

Amber-I just wanted to let you know that I used this post as material in our weekly training session. As I said, we take customer service VERY seriously, and to new levels. Even though we don’t put our customers through what you have gone through, and what a lot of your posters have, it’s still important to know the perception of us out there. We remind our people every day that we sell a different kind of car, and we’re a different kind of dealership, for both sales and service. Thanks for the article. -Joe

By: Laura Alumbaugh

Laura Alumbaugh — Sat, 14 Nov 2009 14:32:25 +0000

Thanks Amber for this great post!

I think one of the most important things you stated is about listening to your customers. I recently attended a seminar with Ivan Misner, founder of Business Networking International, and he stressed this same point. Thanks for reinforcing it here!

By: The Zaq Stavano Blog » Blog Archive » links for 2009-11-13

The Zaq Stavano Blog » Blog Archive » links for 2009-11-13 — Sat, 14 Nov 2009 06:03:17 +0000

[...] 16 Lessons in Customer Service from a Car Salesman (tags: business customer resource self) [...]

By: Improve Client Relationships | Lawyerist

Improve Client Relationships | Lawyerist — Fri, 13 Nov 2009 17:00:46 +0000

[...] 16 Lessons in Customer Service from a Car Salesman | Web Worker Daily [...]