I have always had stellar customer service with ATT. I’ve been with them for almost 4 yrs and have bundled packages (but not uverse bcuz we dont need it). They have at least 3-4x refunded charges that were actually [my] error. ie: one time, $90 worth of texting charges bcuz I went way over my limited plan. I called them up, they got me on unltd plan for $10/month AND they erased the $90 error. Like I said something like that happened at least 3-4x in my history with them. They’ve refunded at least $2-300. My experience has been great. Waay better than my time with Verizon, tho I understand it’s always diff for diff people.

I will say that the prices will hopefully get more competitive when Apple releases capability to other providers next summer?

Right now, I’m gearing up to get another iPhone and renew my ATT contract for another 2 yrs. My current phone(needing to be replaced) was not an iPhone bcuz I wasn’t happy with the 3Gs last spring because of battery life and (back then) speed and the lack of horizontal keyboard. Now, I’m willing to compromise even tho the short battery life still hasn’t been rectified.. So this is a good time [for me] to upgrade. I’m willing to do this now even tho it’s probably the worst time to buy an iPhone(6-8 months b4 the next model and more providers added means dropped provider prices, etc.) because ATT has been really good to me.

Otherwise, here in LA, I’ve never had any dropped call problems. [?]

Remembering back, I took one of my phones to the Huntington Beach store where the manager did deam my 7th phone that year difective. I remember waiting for the manager to come out of the back room when one of their employees said to me “Can you get the f*ck out of this store now? I have a date tonight and you are making me late.” I apologized and told the employee “I do apologize but my job requires me to be on call. I dont mean to make you late for your date.” Subsequently I did receive a brand new upgraded phone (on promotion) along with an apology. The employee was terminated because the manager who was assisting me walked out of the back and heard what his employee said.

Later that same year I received a call from Fraud Services telling me According to Verizon customer care, the HB store accidentally gave two phones out in my name to someone who got ahold of my SS# at the HB store. Verizon later found out one persons last name was Cortuise. Although it was their mistake, they asked me to pay the termination fees until they could clear the situation. I said to them, You have got to be kidding me, right? I would not only send the manager of that store to collections, but would sue the manager of that store personally and Verizon for their mistake. Eventually, I was contacted and told the problem was resolved, Verizon ate the termination fees and I never heard back from them.

After I left Verizon, went to AT&T, got my Iphone and never had one problem. I always have service, even when I travel to AZ which is a Verizon state. I had one slight problem with the phone itself. Apple fixed it and I have never looked back.

I am not sorry I am an AT&T user.

Happy IPhone User

An iPhone without Wi-Fi, it would emphasize Apples reputation as the company without major features. Missing UMTS almost killed the iPhone for the wider audience. So you can’t cut such a major feature from the device.