Comments on: The Barnes & Noble Nook e-Book Reader Is a Knockout

By: Phil garlington

Phil garlington — Wed, 03 Nov 2010 02:09:13 +0000

Barnes and Noble, after six weeks, sent me a new Nook. The machine itself is fine. The service sucked. The company rep had some reason why it took so long, and why nobody knew anything, but I’ve forgotten. I use the Nook mostly to download free books, and it’s great for that.

By: Phil Garlington

Phil Garlington — Tue, 27 Jul 2010 18:42:15 +0000

The Nook is a rook, at least when it comes to customer service. Mine broke after a month, but I’d purchased the warranty for an extra $60. I went to the B&N store in Santa Rosa, CA, where I got my Rook and arranged to ship the Rook back to the B&N office in Houston, to be repaired or replaced. That was five weeks ago and I’ve heard nothing. The nice sales mopes at the Santa Rosa Store have called Houston repeatedly but only get evasive answers. They’re sorry about it, but helpless. The B&N district manager doesn’t respond to e-mail or phone call. B&N customer service transfers my call to a “digital representative” but due to “the high volumn of calls” nobody answers. It may be that the Rook already is toast, victim of competitive forces, and B&N is cutting its losses by curtailing service. This has been the worst experience I’ve had with customer service, and I’m including the phone companies and Comcast. So I bought the book and the warranty, and have nothing, with no sign of help. I’ll probably have to take B&N to small claims to get my money back.

By: Aluratek Jumps in with $179 Libre eBook Reader PRO, Reflective LCD Display | Tech Startups

Wed, 09 Dec 2009 02:19:49 +0000

[...] The Barnes & Noble Nook e-Book Reader Is a Knockout (gigaom.com) [...]

By: “Barnes & Noble Introduces ‘Nook’ Android-Powered E-book Reader” and related posts « Twitter

Sun, 22 Nov 2009 03:43:15 +0000

[...] The Barnes & Noble Nook e-Book Reader Is a Knockout - GigaOM [...]

By: “Barnes & Noble ‘Nook’ e-reader with color touchscreen out Tuesday for $259, says WSJ” and related posts « Twitter

Sun, 22 Nov 2009 00:54:04 +0000

[...] The Barnes & Noble Nook e-Book Reader Is a Knockout - GigaOM [...]

By: 4 Scenarios for Android, Minus the Phones

4 Scenarios for Android, Minus the Phones — Tue, 10 Nov 2009 19:07:50 +0000

[...] Most Flexible e-Book Platform. The looming battle between Amazon’s Kindle eBook device and Barnes & Noble’s Nook could “portend the next wave of Android disruption,” Joel West recently noted, hitting [...]

By: “Barnes & Noble ‘Nook’ e-reader with color touchscreen out Tuesday for $259, says WSJ” and related posts - KuASha Organization

Thu, 22 Oct 2009 21:11:29 +0000

[...] The Barnes & Noble Nook e-Book Reader Is a Knockout - GigaOM [...]

By: Andy

Andy — Thu, 22 Oct 2009 03:31:08 +0000

I’m interested in the nook, I’ve wanted a Kindle for a while, but haven’t gotten one yet. It’s nice to have another option to consider.

By: Todd

Todd — Wed, 21 Oct 2009 13:28:13 +0000

I doubt the device itself contains much to work with ( pure Android build now a tangled, proprietary mess ), and its likely the packets are being sniffed by AT&T…

So “no soup for you!”

By: Todd

Todd — Wed, 21 Oct 2009 12:53:08 +0000

“…The [ Android-based ] Nook comes with free 3G via AT&T…”

Oh teh irony! ( Re: the whole Google Voice blocked by AT&T donnybrook )

P.S. AT&T as dumb pipe!

By: "Barnes & Noble ‘Nook’ e-reader with color touchscreen out Tuesday for $259, says WSJ" and related posts | Movie Listings Central

Wed, 21 Oct 2009 12:40:58 +0000

[...] The Barnes & Noble Nook e-Book Reader Is a Knockout - GigaOM [...]

By: Daily Opening

Daily Opening — Wed, 21 Oct 2009 05:42:04 +0000

The ePaper part probably has exactly the same contrast ratio as the Kindle. They all use the same spinning charged balls technology from the same companies.

By: tom

tom — Wed, 21 Oct 2009 00:58:36 +0000

ok. but is there something specifically stopping an android compatible browser from being installed? also will we have access to the android marketplace and all it’s apps?

By: Shawndoc

Shawndoc — Tue, 20 Oct 2009 22:21:33 +0000

One important thing to note, B&N does not include a web browser and has no plans to. So the “Free 3G” and “Free WiFi” are really only good for buying/transferring books, not for anything else.