What’s the worst thing a company that keeps user’s phone data solely in the cloud can tell its customers? Is it that the servers in the cloud are down and you can’t access your own data? Sidekick owners thought that was the worst until today, when T-Mobile and Danger, a Microsoft subsidiary that produces and operates the Sidekick, told customers that accessing the data was not the main problem. The real problem is the data is gone and can never be accessed again. This data consists of contacts, calendar items, to-do lists and photos that customers have entered into their Sidekick phones. It seems that customer’s phone data was not backed up properly for recovery after servers went down.
T-Mobile and Danger are warning Sidekick owners to not remove the phone battery, or reset the device. To do so will result in a total data loss as the servers that host the syncing ability have lost the user data. This is a total failure for a cloud service, especially one such as the Sidekick service which doesn’t store information permanently on the phone.
T-Mobile is telling their Sidekick customers that “based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.”
T-Mobile is suspending the sale of new Sidekicks until further notice.