166 Comments

Summary:

It just wouldn’t be an iPhone OS update without the usual accompanying cries of anguish from end-users, now, would it? It seems Apple just can’t get the update process right; and there’s really no good excuse for it. Over on the Apple Support user discussions forum […]

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It just wouldn’t be an iPhone OS update without the usual accompanying cries of anguish from end-users, now, would it? It seems Apple just can’t get the update process right; and there’s really no good excuse for it.

Over on the Apple Support user discussions forum several threads are quickly growing around a common theme; the iPhone OS 3.1 update is causing iPhone 3G’s to slow down and, in many reports shared by frustrated users, handsets are simply shutting down, seemingly at random.

A selection of the most popular posts at this time go by the provocative titles; 3.1 turned my iPhone slow – unusable and lacking in all tasks, 3.1 Update Problem – Hangs, Two very strange bugs found in 3.1, 3.1 killed 3G – unable to restore, WIFI Issues and Mysterious random total shut downs following 3.1 update.

At the time of writing, the problems seem to be limited to the iPhone 3G. Users report that their phones refuse to respond after:

  • exiting applications
  • unlocking the handset after auto-lock has kicked-in
  • waking from standby with or without the passcode lock activated.

In all cases, only a hard reset returned the handset to proper working order, but only temporarily. Reading through the different reports shows that users have tried different ways to fix the problem, including removing and reinstalling all applications, wiping all personal data and settings and even full system restores via iTunes — all to no avail.

To add to the drama, some 3G owners report drastically reduced battery life since the 3.1 upgrade.

So once again, an iPhone OS upgrade is causing end users grief. Despite the fact it’s a closed platform developed by one company (not an open-source free-for-all). Despite the fact that there are only three platform configurations for this device. Despite the careful attention Apple would have us believe each third-party app is subjected to prior to approval (and let’s not forget the sandbox environment in which apps operate).

Despite all of these checks in place that ought to provide Apple with a foundation for trouble-free updates, the company seems to have extraordinary — and bewildering — difficulty releasing stable, bug-free updates to the iPhone OS.

I’ve owned each iPhone since the first generation device, and cheerfully installed each OS update the same day it was made available. Generally I’ve seen improvements in overall system performance, but battery life has been all over the place, sometimes improved by an OS update, sometimes made much worse. I’ve celebrated as the system performance steadily improved, then swore as it declined… until the next update put things back on track. And so on.

As I see it, there are really only two explanations for this sadly-familiar iPhone OS update drama; either Apple’s iPhone OS development teams are incompetent, or Apple’s quality standards are far lower than we like to think.

Harsh words? No, not at all. iPhones are either expensive, or extremely expensive. But we buy them because we know we’re buying more than a product; we’re buying a swathe of functionality, wrapped-in an elegant user experience other smartphones have yet to match. Apple keeps its underlying software under close guard, cautiously approving some third-party contributions while dispassionately denying others. Apple does this, it says, in order to maintain the integrity of the product, its features and the experience we pay top-dollar to enjoy.

Either Apple can’t follow its own rules, or it’s talking utter rubbish.

I’m fully aware the three different models of iPhone currently in the wild have different hardware configurations, but that’s no excuse. If Apple cannot its own software updates to work across all three of its own models, it should not make updates available for all three models. At least, not until it’s done the most exhaustive of stress tests to work out all the bugs.

It has been five days since iPhone OS 3.1 was made available to the public and iPhone 3G customers started experiencing problems with their handsets. Still no word yet from Apple. Not even a simple “We hear you, we’re looking into it.”

C’mon Apple. You can do better than that. You bragged last week that you’ve sold more than thirty million iPhones. How many of those sales are 3G’s? Don’t those customers deserve a little more respect?

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  1. I figured you might like to know that my iPhone 3gs has been acting up with the same problems you mentioned that are only affecting 3g.

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    1. Two days ago downloaded 3.1. Hours latter phone went black. Came back by itself few minutes latter. Listining to ipod phone stops gose black. Pushed off button nothing happened. Pushed on off button few more times phone went on. Woke up next morning phone was dead. Pushed on off button time after time nothing happend, five minutes latter phone was on by it’s self. Looked for answers on web should of looked at commments before loading 3.1, will do from now on. Was told allot of people having same problem. Was told to go to a sight and download 3.0. Plug phone into compurter open itunes, open up summery page on my pc hold down shift key and hit restore. Go to 3.0 in my file and it will load into iphone. Process started got half way through go an errror message can’t continue for what ever reason. Hit ok. Process stopped in the software verson showed n/a. Hit restore button as last resort. It erased the whole phone reloaded new 3.1 upgrade then reloade all of my information from my computer file. Phone started up phone is working great just like before. No problems now for 48 hours. Didn’t plan on doing a complete restore just trying to get back to 3.0 but it wouldn’t let me do it. It downloaded 3.1 again. Maybe by clearing everything out of the phone and starting out like a new phone it fixed the problem.Maybe I just got lucky but the phone is working, and it’s been two days now. It may be worth trying to do the same. Hope this helps. Good luck!

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    2. and i thought i was alone…my 3g shuts down at random also since i updated to os 3.1. i have restored it several times but the problem persists. im changed the autolock from 1 min to 2 mins hoping this will do something good. battery life has been a mess too since 3.0

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    3. Very unsatisfied with this 3.1 version, i lost everything i cannot recover my details, tunes do not even recognise my iphone. what to do, anyone can help!!
      thx

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    4. Spot on with this blog. My 3G was working just fine until 3.0 came along so I upgraded. I then noticed my calendar wasn’t matching up with Exchange. In hopes 3.1 would solve my problems I upgraded and then began to experience all symptoms listed above. I was beginning to think I had hardware problems as after I rebuilt the software it would work for approximately 24 hours and then begin to freeze, crash, skip more frequently. Hit and miss with a battery life of half a day. At this point, it’s pretty much useless. I shall attempt to downgrade.

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    5. At least Microsoft never FORCED everyone to update to VISTA.

      Minus 1 bazzillion points for Apple.

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    6. Okay, I seem to have my issues narrowed down to the mail client on the iPhone (by process of elimination). Seems that the device gets caught in a never ending loop utilizing all resources on the device until the battery drains or the app crashes. Similar to a computer subject to a broadcast storm. I am guessing that whatever component they use for a NIC is not consistent across devices (probably cheapest commodity at the time) thus the corresponding driver has issues with the network/data stack on 3.1. However, I will try the iTunes 9.0 suggestion although I see no correlation as I only sync OTA.

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    7. my 3gs is acting up too. downloaded the upgrade Saturday and seemed to work fine. Then today, Sunday, I could not open any of the apps I downloaded. Then the phone started freezing up and basically crashing. I hope this gets fixed soon or I bet there is more people than just me going to the nearest store demanding a replacement. This upgrade has turned my wonderful phone into the biggest POS ever.

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    8. yes I too think this is power related – reading many different post all over the net, does not matter what os version you are running everyone has the same problems with freezing shut downs etc. try this:
      plug in the phone and use it normally ,, does it freeze ?
      unplug the phone , does it freeze? how long have you had this iphone , long ? no ? maybe battery problems , it is the heart of the machine , try a new battery , still the same problem ? maybe there are a bad bath of batteries , a company will not re-call something unless it is safety related that would cost them too much money.
      Everyone needs to do these power related tests , if it turns out to be , then we have a stronger case .
      I dont think it is related to itunes or the OS , Does apple say anything about this problem , I dont think so, they keep quiet in the background and give out new phones to people who ask for it, in my industry it’s
      called a volunteer campaign .

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    9. Ive had my iphone for about a month now and have been singing praises for it, aside from its hate of acer computers which it constantly crashes… I decided to upgrade to this 3.1 OS which itunes kept reminding me of. Now my EXPENSIVE phone is nothing more than a picture of a usb pointing to a cd picture labelled itunes. Although i shall have to subject myself to a mess of calls, store visits and more, i just think this SHOULD NOT even be happening…. How can apple have so many software issues and 1# not even warn people of what could happen, or 2# charge so much for a gadget that doesnt even work properly… We, the poor consumer who have invested in this phone is left to surf the internet in search of answers… Its just not right.

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  2. I have a iPhone 3gs and my battery is quickly draining even as I type this. This is ridiculous. Apple needs to fix this pronto.

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    1. Completely agree. I cannot believe Apple is ignorant to these problems. And, assuming they were testing more than, say, ONE iPhone during the development of 3.1, they must surely be aware this update BREAKS iPhones everywhere.

      I wonder… was OS 3.1 released prematurely to make up for the abandoned-at-the-last-minute iPod Touch camera announcement? Was OS 3.1, in effect, just ‘padding’ for an otherwise fairly uneventful September “special” event?

      Just ideas…

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    2. I’m surprised from what i can reed it’s been only affecting 3Gs iphones. I had no idea about all this and this morning I installed in my 2G phone the 3.1 software and have been getting problems all day. Battery seems fine but can not make or get any calls. Sometimes it fixes by resetting it but just for a few minutes. It also shots down for no reason.

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    3. not only did this drain my battery in the first 30 min, but it also erased half of my contacts!!! thank goodness i backed them up on my gmail account. what is going on apple???

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    4. Agreed! my phone shuts down at random. Has happened twice now! I missed a phone call because my phone shut down and I did not know it! This sucks!!! I am hope they fix this soon!

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  3. Thanks Barton. I wrote this on Friday, when the reports were all pointing to it being limited to the 3G. Over the weekend more reports have come in concerning all models, it seems, and I had my own special adventures this weekend with my 3GS that I’ll write about shortly (including my fix).

    It’ll be interesting to read whether other iPhone users (of any iPhone model) have had problems since upgrading to 3.1…

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    1. My iPhone 3GS went into an unrecoverable Restore state while trying to upgrade to 3.1. Tried DFU mode blah blah blah. 45 mins on the phone w/Apple Tech support and a 2 hour round trip to the Apple Store netted me a refurbed 3GS.

      Everyone is friendly and helpful but in the end I feel like I was abused by the process and ended up trading in my perfectly good 2 month old 3GS for someone else’s reject. What kind of customer service is that? They screwed up my phone and I get a used device?

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    2. yes it only happened when i tried to update it.

      instead of trying to find out why it happened cant apple just tell us how to fix it?

      i mean if its happened to so many people then what are all of us going to do without phones?

      Share
  4. I have an iPhone 3G and I haven’t problems with Os 3.1
    Same battery life, apps are working like in Os 3.0

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    1. Interesting… I’m glad to hear your hone remains unaffected. Did you also upgrade iTunes to version 9?

      My own experiences this weekend are hinting iTunes 9 plays a role in this silliness…

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    2. I too havn’t had any issues. I first upgraded to iTunes 9 and then to iPhone OS 3.1. The only noticeable difference is the UI is back to the 2.2 snappy speed (3.0 was a little sluggish)

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    3. I JUST bought the Iphone 3G not even a month ago, and it’s randomly shutting down…i’ve tried restoring 5 times now, and have even been able to downgrade back to 3.0, but same thing…it’s still shutting down randomly, I have to leave it plugged into a power source in order for it to work, etc. My husband did a bit of research and said that apparently, the 3.1 software embeds a code in the phone that makes it so you can’t jailbreak it and even if you downgrade software, that code is still there…I don’t even want to jailbreak my phone, but I’m thinking that it may be the “code” that is causing issues….who knows. I just think that Apple needs to fix this right away… WTF am I paying for a data plan for if I can’t fricken use it?? I’ve got an appointment at an Apple store tomorrow after work to see what the “geniuses” have to say. I’ve already called tech support, and they told me to go to the actual store…had to wait 2 days for an appointment too, so they either better have a fix for me tomorrow, or give me a new phone!!!

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  5. I have this problem on my 3G and most of the original reports fingered MobileMe as a common denominator also.

    For anyone in the same boat, I’ve noticed that the iPhone really doesn’t perform well since 3.0 when you get within a GB of the top of the storage, but that since 3.1 this is even more pronounced.

    I had this freezing/shutdown thing happen four times on the first day that I updated to 3.1, but when I freed up some space (1.2GB) on the phone, the incidence dropped a bit. It still crashes, but more like once every day or two, instead of three or four times a day.

    Maybe it’s a memory issue and the extra space helps? YMMV

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  6. I have 3Gs with no problems at all.

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  7. I have a 3GS with 3.1 and iTunes 9 and no problems.. I have a a couple of mates with 3G & 3GS and they don’t seem to have an issue.

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  8. I’m having a similar problem on my 3GS (32 GB). It was running PERFECTLY on 3.0.1, but since the 3.1 update, there’s been nothing but trouble — and of course IT’S IMPOSSIBLE TO DOWNGRADE. WTF APPLE?

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    1. It’s not impossible to downgrade. Some enterprising developers have figured out a way… No guarantees, but it worked for me… ;) Check out this webpage…
      http://jaxov.com/2009/09/revert-back-from-iphone-firmware-3-1-to-firmware-3-0-1/

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  9. i have the 3g model, since the upgrade nothing but problems. this phone has never been hacked or had issues in the past. immediately upon installing OS 3.1 battery life dead and worse the phone shuts off or permanent sleeps randomly. if apple doesn’t provide a patch to fix this week they will lose my good patience and product recommendations/referrals.

    I can understand some of the high end features having issues after an upgrade etc… but for the basic function of staying on and not shutting off I have no patience. missing calls on my phone, this is after all supposed to be a phone as well.

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  10. I have the 3GS and ran into a problem during the upgrade to OS 3.1 which required a reset. Since then it’s been random shutdowns happening every hour or so. Battery life is also poor. Not sure what’s happening but I am not impressed at all. Apple better get its act together real soon and come up with a statement.

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  11. I have a touch 2G and I lost all the data while updating the OS to 3.1. :( thankfully I had the backups. Once updated, there’s been no problem. :)

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  12. O, No – now you have me worried – I’m about to – hopefully- get a new s 32g – my first Apple product after having had enough of Nocia N95 problems! – now it sound if this is not going to be much better?

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  13. I can definately say that I’ve been experiencing crashes, and most certainly lost battery life…

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    1. People,i have just been given a brand new 3g 8gb at the mk apple store as my original iphone “had battery issues” according to the fat assistant with man boobs!
      funny how it came pre loaded with the previous 3.0.1 software(that actually works) not the “faultless” 3.1 software.have connected it to my itunes account & ignored the offer to upgrade to 3.1(sorprise,suprise) & it’s working just fine.
      the moral of this story is, as we already know, apple are denying there is a fault,but are blatantly lying,but more important………every 3g owner has now got the oppotunity to obtain a brand new iphone.
      if your 3g is still under warranty simply call the apple helpline,follow their pointless advice on restoring/re-registering your phone,& then like me,explain nothing has worked & ask for a “genius” appointment at your nearest apple outlet store,let them play about with your phone for 10 minutes,& then give you a brand, spanking new iphone.
      if your warranty has expired as mine had,simply pay £59.99 for their extended warranting(cheaper than £450-£500 in the shops) & you too can go through the process above & receive a new iphone with software that actually allows your phone to operate!
      it’s a real pity we the customers have to resort to devious methods to obtain decent a service,but as long as apple keep denying their faults what else can we do?
      i hope all 3g owners do this,& please tell everyone you know as well,perhaps after apple have lost millions replacing handsets they might actually come clean & admit THEIR! mistake.good luck to everyone!

      Share
  14. [...] אייפון 3.1: משתמשי אייפון 3GS רבים מתלוננים על קריסות כתוצאה מהעדכון. נראה שאפל שיחררה מוצר נוסף בטרם [...]

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  15. It is the old if its not broke dong fix it thing. Why install OS update on the date it is released. Give it a few weeks or months and then do the update.

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  16. The Random Shutdowns (or failure to come out of standby) have been happening since 3.1 beta 1 I raised a bug (as did a number of people) but nothing was done. I still have an open bug from the 3.0 beta phase.

    3.1 was terrible in the early beta’s, and the final release, although a lot more stable still has a number of issues

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  17. My 3G is basically useless half the day. Keyboard hangs. The whole phone locks up and then restarts on it’s own. It’s a paperweight since 3.1. C’mon apple. Let’s get this sorted out.

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  18. My iPhone 3gs failed when updating to 3.1, error 1602. Then later when I tried to restore it from recover mode it gave error 1604. I tried 3 times and I even completely removed iTunes, etc from my pc then reinstalled it an it still didn’t work!

    In the end I used my other computer, installed iTunes 9, Downloaded the 3.1 software again and it finally worked!!!! I simply connect back to my normal pc and sync my iPhone with my previous backup. Took a few hours but I got there in the end, it’s been a few days now and I have had no problems at all, thankfully.

    I hope this helps anyone having problems.

    P.S. Check out my site for an easy way to make some money online, thanks. http://gpt-sites-and-tips.blogspot.com

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    1. This was exactly what happened with me (except I didn’t notice any specific error numbers). iTunes just hung during the update, processor load to 100%. Reinstalled iTunes, DFU boots, nothing worked. On a second PC it worked immeadiately.

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  19. I’ve been having issues as well, with my iPhone 3G. The phone was indicating that it was connected to AT&T with full bars, but w/o any predictability, after sitting for a while I would not be able to make outgoing calls, and incoming calls weren’t causing my phone to ring – eventually just going to vmail!

    The problem was temporarily remedied by restarting the iPhone, but then it would eventually happen again. I tried their trouble-shooting suggestions, like turning Airplane mode on, then off again. That didn’t work. Finally, I had to do a Restore (pulling data from backup).

    This may have fixed it, but it has been quite a time-sink. Apple has it’s own “Blue Screen of Death” and it’s this cumulative effect of this kind of stuff, across its product line.

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    1. This was exactly what happened with my iPhone 3G. I read it somewhere that turning off 3G was the only fix for now and it worked. And then someone mentioned over at howardforums about resetting the network. After resetting the network, the phone reboots itself, since then I have 3G on, wifi on and it is WORKING! So if you are having this issue, try resetting network, it might work. :)

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  20. To be fair, my iPhone 3G 16Gb is working fine with OS 3.1.0 on Movistar Argentina.
    I don’t use WiFi at all. My iphone is using 3G for internet 24hs a day and it seems that the battery last a bit more under heavy use.
    May be the problem is related with the WiFi stack or with AT&T carrier configuration profile.
    Good luck for everyone that have problems!

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  21. I have a 3GS running 3.1 and I’m Canadian. Seems a lot of Canadian 3GS owners are experiencing a corruption of the App store with all Categories shortcutting to the featured tab, and repeating label “App Store” instead of the usual categories – Games, utility, productivity. Some reports claim that the Apple Canadian App store database has been corrupted. Another Apple screwup, who is giving Apple high scores in product quality ?

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  22. Please mention about our strange wifi problem also. There had been over 150000 views and 1000 posts in apple discussions forum http://discussions.apple.com/forum.jspa?forumID=1274 but nobody cares. I changed my crashing iPhone under warranty but not sure new one will not crash after another OS update. What will you do if your phone crashes because of Apple’s unstable update and it is out of warranty? Do we have to pay for a repair? If the probem caused because of their OS development team they must recall and replace all our crashing phones even we do not have warranty.

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  23. Is this an Apple issue or an AT&T issue with Apple?

    Me thinks the later. It was widely the week leading up to the update release that AT&T was taking a haircut with the iPhone.

    Myself, I have the original and my wife the 3G and we’re both having numerous issues regarding call quality, dropped calls, missing voice mail, et cetera so it’s definitely not limited to 3G phones. But it is however, limited to iPhones.

    Can someone with a jail-broken phone comment?

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    1. Hi I have the original and it has been having problems since this time I still can not get the thing to work. What did you end up doing? I am seriously ready to buy a blackberry and call it quits with Apple.

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  24. My apple iphone Monday, September 14, 2009

    MY 3GS problem since update 3.1…Annoying pop-up that says “,This accessory is not made to work with iphone”. I have nothing plugged in and never have other than power cord. I restarted it twice and still pops on even when it is sleeping …… Any help?????

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  25. as James said, it started in iPhone OS 3.1b3 and I too filed a bug for it. Seriously didn’t expect this to stay in the final release. A friend got the exact same problem with his iPhone 3G too after updating to 3.1. Sucks.

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  26. Updated the day 3.1 came out and had no problems until yesterday. Last night in the period of 3 minutes my battery dropped from 83% to 27%. When I turned it off and back on, it was back up to 81%. Today my battery was reading 57% and within minutes it was dead. I plugged it in and it would not charge. I left it charging for almost 20 minutes, unplugged it and it was still dead. Left it for about 20 minutes while I ran into the store, came out and tried to restart it. Started right back up with 57% battery. Driving home within 3 minutes it dropped down to 28% and stayed there for over 3 hours until it plummeted down a few minutes ago to 6%.
    This is crazy.

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  27. Same problem here. My iPhone has been working flawlessly until the 3.1 update. It has crashed literally 8 times. (Crashed as in, when I try to turn it on, it is dead). Once tonight the phone got really hot in my pocket and I tried to turn it on and it was dead again. Without using my phone, my battery went to 20% within a matter of hours with the brightness setting at almost zero.

    Hopefully a fix soon?

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  28. I too had to use to different pc’s to revive my iphone 3g. After the succesfull update my battery life now sucks. Another problem is that my iphone wont go into 3g speed after the update. its anybody having the same problem.

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  29. I have a 3 week old 3GS and have many of the same problems since downgrading to 3.1 on Saturday.

    Most significant is that frequently I can not place calls and when people call they go directly to voice mail with no auditory or visual notification to me (the latter sounds almost like AT&T thinks the phone is still on a call). But this has to be related to something in 3.1 along with all the other problems…signal strength randomly changes when sitting in same place, battery may start draining for no obvious reason, and many of the other problems listed above.

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  30. I also have a 3G and since 3.0 upgrade I was not able to connect to any wireless network. Tried everything, the iPhone was not jailbroken, and in my country there is no Apple Genius. Tough luck :(

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  31. THANK YOU to everyone who took the time to post a comment, I wonder, can you add in a fresh comment – did you try removing and reinstalling iTunes 9?

    I have a “fix” story to share that worked for me, but it involves removing then reinstallingiTunes 9 and I wonder what experiences other users have had if they’ve tried doing this…

    If enough people try it and have a positive experience, I’ll write an article detailing what I did. But my evidence for a successful fix is entirely anecdotal at this point, so I’d love to hear if it works for others as well…

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    1. I have an original iPhone, which had the ‘coma’ issue after the 3.1 update.

      I removed and reinstalled iTunes 9 as you suggested, and (so far!) all is now well.

      Thanks for this – I had exhausted the other possibilities (restored both from backup and as new, to no avail)

      Hope my response helps. Cheers.

      Kitman

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    2. Spoke too soon….after several trouble-free days I awoke (or rather didn’t, because the alarm never went off) to a blank screen. Ah well: back to the drawing board…..

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    3. I have just removed itunes and reinstalled after having been unable to get out of a loop – an error message – there was a problem installing this hardware – apple mobile device usb driver. An error occured during installing the device- can’t find file specified.

      Still no luck – iphone still shows the usb cable & itunes symbol and computer unable to recognise the phone.

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    4. I have a question : I too am having many troubles with my 3g iphone I use 3.1.2 and itunes 9.0.1 .ihone shuts off , freezes all day long , but not when plugged into a power source like the wall or usb.I seem to think it may be power related ? but have not finished my testing yet on this.
      I want to try to completely remove itunes and re-install, clean BUT will I lose my back ups ? I have multiple iphones backed up on the same itunes ?and I am afraid of losing the info . How can I make sure this does not happen ,how do I do a remove and clean install for pc ?

      Mr. Cassidy please give me your 2 cents.

      Thank you.

      Share
  32. I actually have completely opposite exp w/ my 3GS. While on 3.0.1, my battery drained quickly…. And often die on 20% without warning. With 3.1, it went bk to the same battery life as 3.0…. Not super, but works fine

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  33. [...] dem iPhone OS 3.1,  steigt die Zahl der negativen Erfahrungsberichte kontinuierlich. So verweist TheAppleblog auf etliche Foren-Diskussionen im Apple Support-Forum die von langsamen, abstürzenden und [...]

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  34. Hi, i have an iPhone 3G 16 Gb 3.1 never jailbroken and I am italian. I found the same problems about the standby ( i have to wait until 30 seconds to unlock it!!!!!!!) about calls ( crashes ending a call) and iPod too (crashes with random activated).
    It’s very slow!
    Hope Apple will fix these bugs. As it is, it’s unusable.

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  35. Seriously, Apple couldn’t write a shopping list.
    I’ve had nothing but problems with their buggy updates, so I stopped doing them and just live with the one that currently works.

    And Snow Leopard… I reckon its the new “Vista”
    What buggy pile of crap that is.

    “It Just Works” ?? Rarely!

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    1. Hi Phil, can you add anything useful rather than just ranting? ;-)

      Seriously, (and this goes to anyone commenting on this thread) if you haven’t even *tried* iPhone OS 3.1, it’s not at all useful just taking a swipe and being negative for the sake of it.

      Please everyone – try to keep comments on-track and share your *actual* experiences with iPhone OS 3.1 and iTunes 9 and maybe I can put together a useful follow-up article that can provide potential fixes.

      Share
    2. Liam’s fix seems to have worked for my iPhone 3G running 3.1 with iTunes 9.

      Fix repeated here:

      Well I should mention that I did a deep removal of iTunes 9. Follow the steps in the Knowledge Base article;

      http://support.apple.com/kb/HT1224

      Then I downloaded and installed a fresh copy of iTunes 9 from the Apple website.

      I restarted the computer, AND restarted the iPhone. I did not put the phone into DFU mode, I simply connected it via the dock, and iTunes gave me the option to add the iPhone as a new iPhone, or restore from a previous backup.

      I chose restore from the backup iTunes auto-selected for me.

      The iPhone was restored, and since then, everything has worked perfectly.

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  36. Now we find out that Apple’s story regarding iPhone 3G support of Exchange server was not the full truth. It did not nor does it now support on device encryption as required.

    I have lost all trust in Apple.

    Time for a boycott ?

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  37. Thank you for this article – I have referenced it to others. It would be great to keep track of the issue and update when someone hears from apple, thanks Liam!

    I don’t know if this is a crash or a hang, but I wanted to add this is happening 3-4x a day for my iPhone 3G. It goes black and is using some battery power; enough that it gets hot in my pocket. That’s how I know I need to reboot the thing.

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  38. Liam – when you removed and reinstalled iTunes9, what did you do to your iPhone after that, just sync it? I’d like to test your theory too.

    Share
    1. Well I should mention that I did a deep removal of iTunes 9. Follow the steps in the Knowledge Base article;

      http://support.apple.com/kb/HT1224

      Then I downloaded and installed a fresh copy of iTunes 9 from the Apple website.

      I restarted the computer, AND restarted the iPhone. I did not put the phone into DFU mode, I simply connected it via the dock, and iTunes gave me the option to add the iPhone as a new iPhone, or restore from a previous backup.

      I chose restore from the backup iTunes auto-selected for me.

      The iPhone was restored, and since then, everything has worked perfectly.

      Share
    2. Cool, I’ll give that a try.

      Instructions for completely removing iTunes on Windows XP: http://support.apple.com/kb/HT1925

      Share
    3. Uninstalled and reinstalled itunes 9, restored iPhone, and so far (12 hours) it is stable. I need to sync my applications back now… I’ll ping back after a day or two to see if it stays stable.

      Share
    4. Liam, how is you iPhone working now? I am ready to try your fix, if your phone is still truck’in with style.

      Share
    5. Hi Jay

      I’m happy/relieved to say that my iPhone is still working perfectly, haven’t had any further problems. Good luck – let us know how you get on!

      Liam

      Share
    6. to >> Liam Cassidy

      After your deep removal and restoring iPhone from a previous backup – is your iPhone still working fine since your last update on the 18th?

      I left my updating late, to see what problems would arise. So, after updating to iTunes 9.0.1, then updating to 3.1 just a few days ago – my iPhone as been slow, I have the same problems as mentioned by someone else, where it takes ages to unlock the phone and then today it just went blank. Thinking it was a low battery I plugged it in, after about 5mins or so it came back alive and then when after unlocking it everytime I pressed the Home button or the Lock button on the top (not at the same time) all it did was take pictures!? Has anyone else had this problem?

      Another question: [excuse my ignorance] if my iPhone was backed up using the broken iTunes 9 – surely the information I put back on my iPhone after I’ve re-installed iTunes 9 will still give me problems, or won’t it?

      Thanks for this blog! I’ve just discovered it and will surely Bookmark it…

      Share
    7. So, the deep uninstall of itunes 9, reinstall of itunes 9, and restore of iPhone helped, but it still crashes 1x per 2 days.

      I will do the same now with 9.0.1 to see if there is any hope there.

      Thanks again!

      Share
  39. this thread on the topic is up to 25 pages and growing fast;
    http://discussions.apple.com/thread.jspa?threadID=2152619&start=0&tstart=0

    it seems to have someone with every imaginable combination of hardware/software/fix-attempts. some people report the problem with iTunes 8 so it couldn’t be just an iTunes 9 flaw, etc.

    someone even reported having random crashes start last week without even having upgraded their phone to 3.1 from 3.0.1 and said it was fine before that!

    what a mess.

    Share
    1. I’m using 3.01 and have not upgraded to 3.1 but note that starting last week, I started having problems with my 3G iphone crashing and not receiving calls. I was travelling last weekend and holding my iphone in my hand. I got 3 voicemail notifications in about an hour but my iphone never rang. Full bars with ATT, in both E and 3G areas as I was driving cross state. Battery life has been erratic also. Might be coincidence but maybe not.

      Share
  40. also, everyone having this problem should take the two seconds to fill out the bug report feedback report on apple’s site to pile on the pressure as much as possible;

    http://www.apple.com/feedback/iphone.html

    Share
    1. I did!

      Share
    2. Done and done.

      Share
  41. [...] customers a little more love (at least in-store, where we happily part with our money, if not online, where we grumble and complain and ask for it back.) The name “iPhone Activation Zone” [...]

    Share
  42. i just recently purchased the 3Gs and well with the latest update I’m seeing the battery die in a short time. the phone as also not been registering some calls i usually receive in the morning. once i power down and turn back on the phone i receive some voicemails. also in powering off the phone it hasn’t been shutting off right away it will look like it does but then the screen comes back on and sits there one until i push the lock button again.

    Share
  43. [...] está claro que cuando la mayoría no son positivas es que algo no va bien. Como se puede leer en theappleblog, esto es lo que está [...]

    Share
  44. I own a iPhone 3GS 32 GB and I updated the september 9th itself and I got no problem at all. Looks like 3GS being working perfect with 3.1

    When I installed 3.0.1 I start having problems with GPS but once I installed 3.1 those problems gone and now the GPS works perfect again. I bought Navigon 1.2 for iPhone and I use it on daily basis without problems after firmware 3.1

    Share
  45. I’m a iPhone developer, and can tell that OS 3 also has a lot bugs, hard to develop for this phone trying to avoid ways that detonate the bugs (crash).. :(

    Share
  46. I guess solplague that you mean 3G’s when you said 3Gs and not 3GS cause I’m telling you that look like 3GS being out of the problem.

    Share
  47. Can you please let us know if there is ever an actual effective fix for these issues? I downloaded the 3.1 a few days ago and since then my phone crashes a few times a day and needs a hard reset to get it to turn on again. Your article is by far the most helpful thing I’ve read on the issue so far. THANKS!

    Share
  48. I have no problem after upgrading both of my iPhones 3g and 3gs.
    I first upgraded iTunes to iTunes 9 and then upgraded both my
    iPhones from 3.0.1 to 3.1. Actually I find it better than 3.0.1.
    iPhones are now not heating as like 3.0.1. Both 3.0 and 3.1 looks
    better than 3.0.1

    Share
  49. iPhone 3Gs

    BEFORE 3.1 update…no problems…maybe 2 or 3 dropped calls a week

    AFTER 3.1…CONSTANTLY drops calls…sometimes 4 or 5 in a few minute period

    Share
  50. Was told by Apple “Genius” (oxymoron) that they “have not heard of this problem”…that’s funny, there’s a thread about it on their OWN APPLE FORUM!

    Share
    1. So you can tell me about every thread regarding an issue you haven’t heard about before on a forum that is only there for end users to support each other, and isn’t an official channel for support?

      I used to work on a forum, and there is not a chance in hell I would be able to tell you what is happening in every thread, or area – esp not in a forum with the volume of traffic as discussions.apple.com

      The Genius’s are paid to be at the apple desk helping out the customers in the store – not sitting down and reading every thread in a forum just in case you might have that problem.

      Please – be realistic

      In most areas of tech support, unless you have dealt with the problem in the past, or been informed of it – you don’t look for how to solve it for no reason at all. I bet that Genius has now had a read through that thread if you happened to point it out to him.

      Share
    2. Well Luke, it’s not just the Apple forum, the problems with 3.1 are all over EVERY forum dealing with the iPhone and 3.1. There are articles about this update’s problems in EVERY Mac related news outlet I can find as well as CNet. You think I’m the first person to call the Apple store with problems with this update? You think Apple isn’t aware that there are problems with this update when all these news outlets and forums are reporting the same. Perhaps YOU should be realistic. What’s irritating is the absolute arrogance that Apple proudly touts concerning how much better they are than Microsoft…PLEASE, this is not the first time Apple has had major issues with an update or a device. The first time I bought an iPod years ago I had to go through 4 of them before I got one that worked. The Apple Support people on several different days told me everything from the familiar “we’ve never heard of that problem” to “yes, it’s a known issue”. So I’ve been through this song and dance with them before. For crying out loud, the author of this article makes a brilliant point…Apple is SOOO arrogant about their PROPRIETARY software and their PROPRIETARY hardware and they can’t even release an update that works with their OWN HARDWARE AND SOFTWARE????!!!

      Ever notice how Bill Gates and Steve Jobs are never in the same place at the same time…hmmm, coincidence?

      Share
  51. Is anyone else getting annoying pop ups about “no data connection” each time you unlock your phone? I have the second generation iPhone but no data plan and only use wifi because data plans in Canada cost a mortgage. Usually I would get these messages upon using apps that need connection (eg Mail, Maps) but now they show up everytime I unlock!!

    Share
  52. I am also having similar black screen of death problems.

    I did notice my iPhone felt warmer than normal each time the black screen occurred. My iPhone 3G was working fine before I updated it to 3.1.

    On a side note, I have also noticed my GPS is working much better — GPS locks are happening in less than a minute when before they were taking many minutes (if at all).

    Share
  53. My iPhone 3Gs have the unable to unlock instantly like 3.0. And sometimes slow response. Please help.

    Share
  54. The GPS is not locate correct location after upgrade to OS 3.1

    Share
  55. Installed iTunes 9, tried to update iPhone 3G 16G to 3.1. Phone is dead now! I brought it back to the store where i bought it 8 months ago. They said they’d had lots of people with the same problem and they’d send my iPhone away for repair. It should take about two or three weeks to repair it according to them. Now I’m left with a dorky Siemens replacement. Can’t even sync adress book or calendar with it and I desperately need those two for my job. Grazie Apple, would be nice if we’d get some explanation.

    Share
  56. After upgrade from 2.x to 3, 3.0.1 and 3.1
    I saw that my Iphone 3G -16gb- get slower and slower
    And finallay CRASH with 3.1

    My application did not start randomly, I have to install a new application –> all start working again.

    3.1 is the worst OS that Iphone could ever have.
    I like so much Iphone, but this will be my last APPLE product.

    Share
  57. I am having these exact issues with my 3G, mainly the phone freezing or shutting off only to be fixed with a hard reset. I updated to itunes 9.0 first then updated phone to 3.1. Has Apple responded to these issues yet?

    Share
  58. My iphone 3G os 3.0 crashed and went from 75%+ battery to zero in an instant.
    I’m on the Rogers network in Canada.
    Their tech support said it was the new software update causing this, and when i said i was still on 3.0 he claimed that leaving 3G on all day (which i have done since getting the phone in January) was draining the battery (in a second no less).
    Then he strongly suggested i update to 3.1…and I laughed heartily at him.

    I’m thinking of going low tech and joining 2 tin cans together with some string…

    Share
  59. [...] problemen, maar volgens mij is de comateuze iPhone wel iets wat overal voorkomt. Zie bijvoorbeeld deze blogpost en de verwijzingen daarin naar draadjes in het supportforum van [...]

    Share
  60. Upgraded my 16Gb iPhone 3G last week. Seemed to be working fine for first few days. However last 2 days I’ve gone from 50% battery to zero in an instant. Not seeing any of the other issues though.

    Share
  61. My 16gb 3GS crashed completely and went unrecoverable when I tried to update to 3.1 using Itunes 9.

    I fixed it by using a different computer that had Itunes (still version 9).

    Very relieved. So far 3.1 is working fine, but we’ll see in a few days.

    Share
  62. Alright so I upgraded my 3g last night to 3.1 and it worked fine. Woke up this morning and I cant make or receive any calls as well as text messages. After talking to apple support about it they patched me over to an AT&T rep. She explained to me that there’s, I guess a network coverage issue that apple is currently working on in my state. So it’s we have to wait it out I guess and hope it’s fixed soon.

    Share
  63. Fred, what area are you in? I’m in Metro Denver an my 3G/call coverage drops with full bars all day. I average about a 40% success rate trying to call out(data and voice)

    The 3.1 update is horrible. Since I’ve loaded it, just like everyone else:
    -Battery life : up/down/up/down, one second 100%, the next 15%, the next 65%, etc…
    -Random shut downs: Even just looking for a contact with 80% battery, it shuts down
    -No calls or texts coming through: I was just found out that I’ve not been getting calls or texts all day! (for an oncall IT guy, this is real bad). the odd part, is that the phone had full bars and 90% battery, with no errors at all.
    -The only fix I’ve been doing is a hard reboot, every few hours, microsoft style.

    BTW, this is a 2 month old 3G, worked perfectly on 3.0.1

    Share
  64. For what it’s worth…

    I believe I have fixed the dropped calls issues I was having with 3.1. I hard restored the iphone 3Gs, and instead of loading my backup I set up as “NEW PHONE”, I then synced my contacts, calendar, notes, etc. with Outlook and synced my apps with itunes. The whole process maybe took 15 minutes. I had to manually reset some preferences, ringers, etc. but it was pretty simple.

    Since doing all that I have not dropped a call, the call quality is clearer, and I don’t have people telling me my voice is all garbled on the other end.

    If you’re having problems try NOT using your backup…hope this helps.

    Share
  65. I was totally surprised to read this. My 3G has been much more responsive since upgrading from 3.0 – which was incredibly slow and buggy on my phone – to 3.1. It hasn’t crashed once yet, and battery life is fine. Knock on wood. I upgraded to 3.1 after installing iTunes 9, which is running on 10.6.1 Snow Leopard.

    Share
  66. Hi All – updated to 3.1 Monday or Tuesday. No problems until today, and has been crashing constantly in the past three hours.

    Share
  67. After updated to 3.1, my iphone 3G, shutdown at random, what to do, that make me frustated.

    Share
  68. My iphone crashed after updating to 3.1. It worked fine for a few day, but as im typing this I am of downgrading back to 3.0.1.

    Share
  69. My iPhone 3g crashed recently whilst using cydia. I managed to restore it using iTunes 9. Should i continue using cydia application installer? I am using 3.01 version.

    Share
  70. I was wondering what was wrong with my phone 3G after it kept randomly shutting down and mysteriously losing battery power only a short while after it had been charged, with little or no usuage by me. I am glad i am not the only one having these problems. Hopefully apple will get on the ball and get this sorted out soon. In the meantime, iIam using a regular alarm clock after almost being late to work one day when phone sghut itself off in the middle of the night.

    Share
  71. I have a 3G which I updated to 3.1, and noticed a moderate decrease in batt life. I also have the straight to voicemail issues, and dropped calls, and if those issues are network related, I guess I can live with it. However, a friend let her 3G go on 3.0 until it actually shutdown with an iTunes icon on the screen. She updated on a friends pc, and now the phone is acting like it is her friends! She lost over 400 pics!!! Any way to recover???

    Share
  72. Well said. I LOVE my iPhone, and I generally like my PC. But I’ve never encountered software products near the stature of iTunes and iPhone OS that are more shockingly brittle and volatile in their update process and quality. 2 out of 3 OS updates I’ve run have crashed during the update process (necessitating a restore), and have had glitches in their operation that make them seem more like betas than RTMs. Blatant issues that bewilder and betray me even worse than Vista has – and that’s saying quite a bit.

    Think that makes me want to trade in my PC for a Mac? Hell nope.

    That said, the OS glitches don’t change how much I love, love, LOVE my iPhone when all is well.

    They do make me want to slap Justin Long, though.

    Share
  73. [...] iPhone OS 3.1 Update Causing Crashes On iPhone 3G’s It just wouldn’t be an iPhone OS update without the usual accompanying cries of anguish from end-users, now, would [...] [...]

    Share
  74. Lets see, where to start. LOL for 2 weeks I could not recover my iphone 3g. I read everywhere and tried them all. Uninstall itunes. Erase files in itunes folders. restore mode dfu mode. So what the heck, Who is right??? noone yet I tell ya. After upgrading to 3.0 not upgrading itunes at the time I restored my phone. Iphone acting funny (apps dropping. bat life dropping) I put in pocket and 30 min later got out of my car and black screen. NOTHING. So it would not turn off so I let it go dead to get it in dfu mode. Again I entered dfu and this time upgraded to itunes 9 and restored to 3.1 using a computer I had never hooked an iphone to before. It finaly worked . Only to crash when making a phone call 2 days later. Here we are stuck again.

    Share
  75. [...] thin and light, there are no spinning discs and, crucially, power consumption, while occasionally mucked-up by inadequately tested firmware, offers hours of reliable, productive [...]

    Share
  76. [...] thin and light, there are no spinning discs and, crucially, power consumption, while occasionally mucked-up by inadequately tested firmware, offers hours of reliable, productive [...]

    Share
  77. Heh, today I decided to update my iPhone thinking that after a few months all the kinks would be sorted out. Oh how I was wrong, I updated to 3.1, updated all my apps and every single app crashes! I just finished restoring my phone, and put on all my backed up info, still no apps work! Even reinstalled the apps through the app store and still none of them work!!!!!!! I mean come on, it seems to be a very wide spread problem, how could apple not have noticed this?

    Share
  78. Since I upgraded to 3.1, I was having 3-4 iPhone comas a day. Three days ago, I followed Liam`s directions, and since that, no mora comas. Thanks, Liam!

    Share
  79. My iPhone 3G froze after the update… went to the apple store to get it fixed after I couldn’t restore it myself – they told me to wait 2 hours because I did not have an “appointment” – obviously they must have expected me to anticipate the problem and make a booking…. well maybe I should have known, right?

    Share
  80. Add me to the list of those who tried to update to 3.1 & now have a phone which will not restore….it’s DEAD!

    I am going in to the Apple Store tomorrow & they better fix it!!! I am beyond irritated…

    Share
  81. This is an interesting post, good read. Regardless of any other bad feedback, i’m still staying with my iPhone. I couldn’t function without it.

    Share
  82. My 8g 3G ran perfectly until 3.1. Crash Crash Crash!

    I received a brand-new iPhone3G from an Atlanta area Apple store today.
    After speaking with Support over the phone yesterday – they decided that I had a “hardware issue”. With a little nudging, I was able to get the Genius to admit that 3G phones have a temp sensor that can read faulty with the 3.1 update.
    Hence all the crashing…

    Not sure if I should be upset or just laugh… but either way I have a pristine new iPhone (joy)

    FYI – the “new” phone came with 3.0.1 – lol.

    Share
  83. Awesome, Liam!!!
    I re-installed iTunes and restored my iPhone 3g, and so far no comas!!

    thanks for the trick. Did you publish this solution on the apple.com forums? There are hundreds of people having the same “coma” issue.

    Thanks!!!

    Share
  84. People…. STOP complaining and follow Liam’s solution! After all you are posting on his forum! That’s what forums are for. READ!

    Share
    1. Okay. So, after deleting iTunes-reinstalling-restoring iphone, the only times it has a “coma”, is right after connecting the earphones. Now I’m lost!!

      Share
  85. still comatose. bleah.

    Share
  86. 3.1 update resulted in multiple app crashes. No fixes have worked. This is lame.

    Share
  87. [...] software and hardware works in the Apple ecosystem. For the most part (unless you’re using iPhone OS 3.1) things “just work”, right? And when things work well, the experience is a happy [...]

    Share
  88. I tried the remove-itunes/reinstall-itunes/restore-iphone process and it worked great! (iphone 3G/16G syncing to MacBook Pro running Mac OS 10.5.8).

    Share
  89. umm ya 3.0 my iphone worked fine i did the update and had frequent crashes and now it has completely stopped working and this really sucks i love the picture messaging but i would rather have my phone work rather than have picture messaging

    Share
  90. After update to 3.1, my 3G sometimes freezes or can not make calls (call failed) and can not receive calls. Powering off sometimes work. After series of events, tried to switched off 3G under network settings and phone back to normal.

    Share
  91. I’ve had this problem since Friday on my 3G – however since I had issues with MMS, I got a new phone (at apple store via extended warranty) AND a new SIM card (at AT&T with same), and the issues are still happening. I’ve also cleared network & all settings since getting the new phoen to no avail. It’s got to be the OS itself.

    Share
  92. Alright people… here is the thing. Delete iTunes and ALL related files that are all over your computer (preferences, etc.) type itunes on search and delete all itunes related files. Make sure you don’t delete your library. After that is done, restart your computer, reinstall iTunes, and then restore your iPhone as a new phone. It worked for me.
    First i followed this process, but restored the iPhone from backup, what made it freeze when connecting the earphones. So last night I restored it as new phone, and so far it is rocking!!! No “comas” anymore. I was having between 5 and 10 “comas” a day since OS 3.1.

    Try it and let us know.

    Cheers!

    Share
  93. i am on 3gs 32gb no 3 all the same problem on making call or getting a call the screen freezes cannot end the call i have to press the power button
    to end the call and reset the phone carphone warehouse just tells me they will
    replace the phone each time but no cure the phones are all new with os 3,1

    Share
  94. this mail was upload to apple site and was removed after 30 min???
    i take that beta deviceiphone 3g for 600 euro from july and still after updates and updates this toy is not working as a phone and is not relayble as must be a device in the market i wond my money back or repleace it with windows phone that is more relayble and trust in the market this is the last time that i have take something from apple and never again
    best regards
    pavlis stamatis
    cyprus
    0035799845222
    ps
    if the kids in apple dont now what is going globaly at least dont so up with something that is revolutionary that it is not and is a BETA DEVICE AND UNSTABLE OS

    Share
  95. My 3G started showing every symptom you described the night I downloaded the new update. At one point my phone crashed and the hard restart wouldn’t work, it just kept vibrting unresponsive all night until the fully charged battery was drained. I then took it into the apple store and they told me I had to erase my old backups and set it up as a new phone in iTunes. I did this, and in the 5 days since I have experienced a total of 7 crashes. I thought maybe it was just my phone but then a buddy of mine experienced similar issues with his 3G. The apple techs seemed completely unaware of these issues.

    Share
  96. i have a new iphone ::

    - 3GS , 32GB , V 3.1 , officially unlocked . and am So frustrated with it .

    it gos into coma ( black screen ) every 15 minutes every day immediately after sleep mode ! can’t receive calls , messages , Alarm when it gos to coma , i have to press sleep/wake + Home bottoms for 6 sec to get it back from sleep mode !

    No restore ( new or backup ) could help , Now am doing what Liam advice us to do and see if it helps .

    Thanks for the great post and thanks to all of you guys .

    Share
  97. Hi, been following this thread for a while. I upgraded my iPhone 3G to OS 3.1 the day after its release, and immediately, I started getting the iPhone coma syndrome. In addition to blacking out, I got the following weird bugs:

    • It would run hot (drains within 2-3 hours of normal use)
    • Waking up would put the iPhone into a total “camera” state where pressing any button (home, wake/sleep, volume) would cause the phone to take pictures of any screen it was on.

    I did what Liam suggested and do a deep remove of iTunes, then re-installing everything and restoring my iPhone databases.

    My iPhone 3G worked fine for about 48 hours until yesterday.

    I’ve had 3 comas so far, and a new bug has come out: the ringer volume goes to one bar and pressing “up” on it won’t increase the volume.

    This is my second iPhone 3G already (the first was a rare lemon). I am at wit’s end and seriously considering chucking this in the bin.

    Share
    1. Here’s something strange- I had the “go into coma and only respond with camera clicking sounds when you press the home button issue” BEFORE 3.1 (I was on holiday and didn’t have a chance to synch and upgrade to 3.1). I then got home and upgraded and after that got the standard coma issue, so went to a genius and ended up with a new phone- they noticed my battery life was poor and wrote it off as that. Maybe they are two separate issues (and the camera one only happened to me once), but the ‘camera coma’ definitely happened before 3.1

      Share
  98. From all the times i got the same problem, two times my iPhone was hot when it only showed the black screen. At the time it was just laying on a table, doing nothing as it appears, but microwaving in the background?

    Share
  99. My iPhone 3G with OS v3.1 was having the same issues: went into coma after sleep mode at least 3-4 times a day. I disabled the Auto-Lock and Auto-Brightness options and did a deep removal of iTunes as explained by Liam:

    http://theappleblog.com/2009/09/14/iphone-os-3-1-update-causing-crashes-on-iphone-3gs/#comment-58348

    I haven’t had any issues since (72 hours).

    Share
  100. New 3GS – V3.1 out of the box ….. did what Liam said ( uninstalled everything itunes Qtime etc , removed every apple & itunes folders , restart , new install ) , the Phone was ok for 12 hours , then it went to the old habit ….. going into Coma after sleep mode ! for 3 weeks i did every experiment on the phone to find the root of the Coma problem , and i found nothing :

    application installed is causing the problem – No

    one of the settings needs to be turned On/Off all the time – No

    Phone needs a restore (new/backup) , resets – No

    The solution i found is :

    turn Off auto Lock … actually don’t lock it at all , yes it will drain double battery usage … But at least you will know if someone called or messaged you . And wait for a new 3.2 update !

    Share
  101. Looks like Apple released 3.1.2. Just downloaded…it took over 15 min. Hoping this fixes the crashing issues. Oddly the update did not appear when phone sync’d. I did a manual check for updates after which it appeared. Good luck all.

    Share
    1. I got 3.1.2 yesterday, and can no longer connect to iTunes (Windows XP). I hoped the “coma” issue was gone. This evening, I felt my pocket getting warm and knew it was locked up. Sure enough, I hard-reset the phone and found no battery life left (because it was churning on whatever locked it up).

      Share
  102. [...] accomplished in admitting when things have gone wrong with those beautiful, shiny products. The recent drama surrounding the problems caused by the iPhone OS 3.1 update illustrates just how slow and [...]

    Share
  103. My 3G crashed with a very weird behaviour after the update to 3.1. It works fine for a while and all of a sudden the screen gets brighter and brighter until it turns completely white. Touchscreen is still working, but when the screen is completely white it doesn’t really do any good. Reset does help sometimes, but not always. Only a complete restore via iTunes – but also only a temporary fix until the problem occurs again. Screen getting brighter, flickering lines until screen turns completely white. Does anyone else have this problem!?

    Share
  104. I have been experiencing dropped calls, phone not ringing and then showing voicemail received, etc. I have a 3g.
    while traveling in New Orleans this week, I have had no issues, which leads me to believe it is something with how the phone is interacting with the network. I will check when I get home and see if the issue still persists.

    Share
  105. back home and the issue is still there. going to try re-installing itunes and resetting phone…fingers crossed…

    Share
  106. I am having a totally different iPhone issue- can’t find any other reports. I use a 3gs 32G, my husband a 3g 16G. Over the last 2 weeks, I’ve had issues not being able to call his office phone number, or receive calls from it. He has had the same issues, and a client of his (also iPhone user) as well. It’s a local (same area code) number that I had programmed as a contact/favorite. When I call, I can hear my own voice (like I’m on the other end of the call too) but nothing else. Same when he calls me- sounds like I am talking to my own echo. Spent countless hours on phone with AT&T only to have them suggest that I delete contact and re-enter it. Now I can call him, but still have same issue with him not being able to call me. Now that I think of it, it’s also happened when I tried to call another number- heard the ambient noise where I was thru the phone, but no ringing or any other apparent connection being made.
    I have not upgraded to 3.1 for all the issues/coma mode comments being made. Battery life fair, but pales in comparison to my original 2g. Woule be interested to hear if anyone else is having any similar issues.

    Share
  107. I removed itunes (and other software) from my computer, reinstalled and did a restore of my phone. I still have the issue. Signal is weak and calls drop all the time. I’m on the west coast this week and the phone works fine out here, so I am even more convinced it is the network in my home area.

    Share
  108. another piece of data…
    I decided to pull the SIM from the iphone and put it into my Palm Treo 680. works fine at home. so its the iphone…nice

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  109. First, I put the word iPhone in here a lot to help make this post more keyword friendly.

    I updated to 3.1 on 11/22/2009 and 9 days later while trying to take a picture, the iPhone screen locked on the lens-closed image/picture. I did a hard reset (power and home button) and restarted it. Since then, my iPhone resets anytime I open the camera app. Also, every time my iPhone goes to sleep, it cuts off (coma) a few seconds later. The only way to cut it on now is via hard reset (home/power until seeing the apple symbol). I have noticed a power reduction, but I am not sure if that is because I keep having to cut it on. While my iPhone is on and I’m using it (not sleeping), it works fine, but when I open the camera app, it cuts-off/coma. While it’s plugged in and charging, it works fine and will sleep without cutting off, but when opening the camera app, it cuts-off/coma. The phone will not charge when in the coma. I tried a restore and it didn’t help. I called apple and they advised to do a restore and setup new. I did and still no luck. Still all of the same problems. The iPhone goes into coma still when selecting the camera app and it still goes into coma a few seconds after sleep. The Apple phone rep advised that if the phone still had the camera and power problems after I restored as new, then it is a hardware problem and I will either need to get a new phone or send it in to be fixed, for a fee of course because my 1year warranty is up. I may deal with this crap until the next upgrade to see if it fixes it.

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  110. This has also resulted in our app getting negative feedbacks on Appstore.

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  111. I upgraded my new iphone 3GS today and after couple of hours of operation, the phone is shut down and is not turning up. Any help? I tried pushing buttons to do hard boot, but in vain. Are we aware if there is any fix of this problem?

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  112. My iPhone 3gs 16gb has had problems since I recieved it. It just randomly freezes for about a short while and I’d have to press the lock button and then slide to unlock. Sometimes I’d have to press the lock button multiple times to slide to unlock. Also, its just my screen not reacting to touch, because pressing the home, lock and volume buttons just works. Does anyone know about a solution or have any advise for (iphone froze here, while typing, twice) me? I’d really appreciate it.

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  113. [...] perfect. Remember when the iPhone OS was updated to 3.1 in September last year? I wrote about it here, and the comments quickly ran to over 100. iPhones everywhere were freezing, crashing, and [...]

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  114. [...] perfect. Remember when the iPhone OS was updated to 3.1 in September last year? I wrote about it here, and the comments quickly ran to over 100. iPhones everywhere were freezing, crashing, and [...]

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  115. [...] perfect. Remember when the iPhone OS was updated to 3.1 in September last year? I wrote about it here, and the comments quickly ran to over 100. iPhones everywhere were freezing, crashing, and [...]

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  116. Same problem. Took it in to have serviced and told no warranty as phone had water damage? Never been near water in its life!

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  117. I’m based in Kuwait and my cousin brought me an iphone3G from the states as gift and it has been working well for several months not until i was tempted to upgrade it via internet on my imac G5.. on the process of upgrading at apple iphone it hangs which afterwards i learned it is not anymore operating – this seems to have damage my phone sim card too.
    I really love apple products but this iphone problem really made me so very disappointed. Local iphone store in kuwait told me that i am one of the few thousand people who approach them of the same problem and he politely excuse himself for not being so helpful.. he suggested to have my 3G send back to the state to my cousin for repair… Oh well that will be too much for me to handle… i mean expensive. The lesson i got through this is to be sure to get lots & lots of info before attempting to upgrade your mobile phone… (please excuse my english. its not my native tongue) .

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  118. Glad to see I’m not the only one experiencing difficulties. Upgraded the soft wear for my Iphone 3G and now have nothing but problems with it. It freezes when I’m in the middle of a task, and I have to put the phone away for about 10mins before I can use it. Really pissed off about this bad performance apple you need to get your act together

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  119. my iphone crashes when i try to upgrade it the only thing appear on the screen is a usb cable and a itune bar how do i correct this

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  120. I would say that it is my very first time browsing your website. Now this is the kinda of stuff i like to read about. Excellent website. I just finished mine and i was looking for some ideas and you gave me a few. I bookmarked your post will read this latter.

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