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Summary:

For many of us, the iPhone has become a staple item in our daily assortment of tech gear. Like any product that gets heavy use on a daily basis, sometimes it can fail. For the iPhone, that means a trip to the often crowded Genius Bar for help. Now as more consumers are adopting the digital device, Apple is facing an increasing number of iPhones in need of repair. The good news for consumers is, the majority of those repairs can now be done by your local Genius.

Broken iPhone

For many of us, the iPhone has become a staple item in our daily assortment of tech gear. Like any product that gets heavy use on a daily basis, sometimes it can fail. For the iPhone, that means a trip to the often-crowded Genius Bar for help. Now, as more consumers are adopting the digital device, Apple is facing an increasing number of iPhones in need of repair. The good news for consumers is, the majority of those repairs can now be done by your local Genius.

When the iPhone first launched, Apple offered a “loaner” program (with a fee) for consumers who had iPhones that needed to be repaired. This program, which received little attention in the press, finally disappeared from Apple as it began offering instant iPhone swaps, instead of asking a consumer to wait a few days for an offsite repair. (Come to find out, the “waiting” technique may work well for iPods, but doesn’t fly for iPhones). In an even more efficient move, Apple now offers a new service allowing Geniuses to perform actual repairs of the screen assembly to your iPhone at the store.

What? No more free swaps?

For the business-minded, the talk of your Genius Bar appointment being even longer while a Genius dissects and operates on your iPhone may make you scream, “No fair! Usually you just give me a new one and I’m on my way.” We all knew, though, that it would not be cost-effective for Apple to simply swap out an iPhone on a whim when things went bad. With the ability to perform certain repairs in-house, this means you keep your original iPhone and won’t need take the time to sync up a replacement iPhone before you are back in the game.

Cracked screen? No worry!

The biggest component likely to either fail or be damaged is the screen. Similar in construction to the screen on the iMac (minus the touch-sensitive components and newer oleophobic coating on the iPhone 3GS), the screen can be removed from your iPhone via a large suction cup. (Though I’m sure Apple has a very “specialized” device that does this — much like the infamous unbent paper clip that doubles as the SIM card ejection tool). Geniuses can now replace a defective screen for free if your iPhone is under warranty or, if not warranty-related, for a nice hefty $199. (Standard disclaimer: Defective doesn’t mean cracked beyond belief because your estranged ex drove over it in her Hummer. That does void your warranty, as does liquid damage and jailbroken phones.)

Before Apple began offering this service, consumers faced choices like iFixIt or iResQ, which offer similar repair services (or just components) at rates cheaper than Apple. However, such solutions do void your Apple warranty. These solutions also require you (in repair instances) to send off your iPhone, so you will be without it for a few days. Going the Apple route, provided you can actually find a Genius Bar appointment at your local Apple Store, they should be capable of (provided the parts are in stock) replacing your screen assembly within five to 10 minutes. When a Genius graces your iPhone, your warranty remains intact.

Apple’s talented Genius team can also perform other repairs to the iPhone, as the screen assembly contains other parts that can fail, including the receiver or touch sensors. In order to continue to reduce costs and provide quicker turnaround to consumers, Apple will likely follow its trend of performing more repairs in store. As crowded as the Genius Bars usually are, Apple will have to keep repair times under consideration. Most stores allocate 10 minutes per iPhone or iPod appointment. When times are busy and the Geniuses get behind, taking the time to swap the screen may only extend wait times for others. At the time of this writing, the Apple Store is unable to do screen replacements on the iPod touch or the classic iPhone due to slight construction differences. (Hint: These models do not feature the same two screws found on the bottom of the 3G and 3GS.)

Most importantly, please remember to back up your iPhone before going to the Genius Bar. You never know when your iPhone may need more than just a simple screen replacement.

  1. Good article but it is an urban legend that jailbreaking voids your warranty. Jailbreaking is a SOFTWARE change and can always be undone. If you have a jailbroken phone that needs service just restore back to it’s original software prior to service and everything will be fine. Obviously if you don’t do this step then Apple might refuse service so better safe then sorry – but I am annoyed when people think somehow changing software on a phone magically taints it or something!

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    1. THANK YOU! I always try to explain this to people, but no one ever understands.

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    2. I am ALWAYS explaining this to people!

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    3. I just called someone this minute at the apple store and they said that whether it’s under warraty or not it will cost $100 and that there is no choice but to get the whole phone replaced. They won’t just replace the screen!

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  2. [...] Former Joost CEO gets new gig as VC (NewTeeVee) Microsoft seeks user feedback for Hohm (Earth2Tech) Get your iPhone screen repaired at an Apple store while you wait (TheAppleBlog) Retrieve and store your favorite podcasts for listening later with Juice (OStatic) [...]

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  3. so what constitutes “breaking the warranty”? If I dropped my phone and the screen cracked are they going to charge me $199?

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    1. yes

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    2. Replace the screen yourself for a little bit of nothing I just bought one for 15 usd off ebay it takes no time and comes with all the tools

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    3. I took my phone to the Apple Store to repair a cracked screen. You have to make and appointment (do not show up early or late) you won’t be seen. I found the experience of the Apple Store frustrating. It did cost me $199.00 to replace the phone not the screen. The cost to replace is the same as a repair. Why can’t the ATT store where I purchased the phone replace the screen? I was also told that when I purchase the first Iphone that there was no insurance. Three weeks after the replacement the phone was dropped and cracked the screen again. Needless to say I am unhappy and can’t afford a $199.00 repair each time this happens.

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    4. Dr. Cell Phone can replace the Cracked Screen on your iPhone for only $74.99. They also offer 30 days warranty on repairs. I would recommend you visit their website http://www.drcellphone.com , they can save you at least 100 Dollar.

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    5. WE FIX ANY PROBLEMS WITH iPHONE >>>

      6515 Van Nuys Blvd. Van Nuys CA 91401
      818-989-5636

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      1. when i download a free movie in rock app.. my iphone got super slower i dont what to do..please help FIVE STAR…heres my email jad_888_8@yahoo.com and im form philippines

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      2. I was wanting to know how much it would cost to fix cracked screen and the lcd display had oil on/in it so I think that needs to be replaced as well.

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    6. This is for mr.unhappy Apple doesnt allow att employes to work on their phones or do any warranty exchanges att is under their mercy to keep that contract with them and nobody is certified to repair on any phones and their there to sell phones to make money

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  4. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  5. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  6. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  7. smashed my iphone screen (left on roof of car!) but just booked in to a uk apple store for screen repair or replacement iphone (!) for £139

    *told that smashed screen glass is accidental damage so not covered under warranty*

    worth the money though i think (obviously hoping for replacement iphone!) as a replacement 8gb 3g is £342 here

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    1. Same thing just happened 2 my phone!! 8(

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    2. How could you book for a screen repair? Do you think I can do that somewhere in London? I’ll be there for a coupple of days in two week … yesterday night i cracked that bloody glass accidentally and this “genis I don’t know what booking” seems to me the cheapest solution so far. Tx

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    3. hey whether phones bought in uk can be repaired in US…….. jus check out please………:)

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  8. [...] to two years from the same time period. This week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  9. [...] coverage to two years from the same time period.This week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  10. [...] coverage to two years from the same time period.This week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  11. [...] coverage to two years from the same time period.This week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  12. [...] coverage to two years from the same time period.This week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  13. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  14. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  15. Just called my local (Northern California) Apple store and their Genius told me that a cracked screen was NOT covered by warranty. There are a few known defects that present themselves in the form of a cracked screen that are covered, however if your screen is cracked from a fall or impact you need not apply.

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  16. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  17. Hello all, we perform these iPhone 3G screen repairs for $99 installed. Wil said it: “if your screen is cracked from a fall or impact you need not apply” when visiting an Apple Store. If you take your iPhone into Apple and they see your screen cracked, they will void the warranty on your iPhone. We are half the price and if you’re local to Kansas City, we will also do your repair while you wait. Otherwise, we perform these repairs within 1 business day from any location in the US. Thanks!

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    1. My screen is cracked. Hit me on my email with contact info so i could send my phone to you.

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    2. I would like to know if sitting on the phone still qualify as a cracked screen? If so, I would love to send it.

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    3. Hi Ryan,
      I have a iphone that is not currently connected. I dropped it and it needs a new screen. I live in KC and would love to know where you all are so I could get it fixed. Please reply! Thanks!

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      1. Ryan, if you have not done so. You can click his name to get to his web site. You might be able to find the address that way. But keep in mind that if you google “iphone repair” you can find alot of good companies that fix iphones.

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    4. Where in KC are you located?

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  18. [...] TheAppleBlog) GA_googleFillSlot("jkontherun_ros_post_footer"); [...]

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  19. It’d be nice if they could do battery replacements while you wait, too.

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  20. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  21. [...] to the Apple Blog, you can now get your warranty-less cracked iPhone glass fixed for a whopping $199 bucks. [...]

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  22. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  23. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  24. [...] week, Apple announced that a specific repair, screen replacement, can be performed at Apple Store Genius Bars while the customer waits. The service is free if your phone is under warranty, otherwise it will [...]

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  25. Just had this happen to me for the second time. They’re great phones, but this time it cracked when I dropped it in the grass. The first time this happened, I paid $200 at the Apple Store for a swap. However, this time, I found a more affordable solution. If you are in the Dallas area, I would recommend CrackedPhoneScreen.com. They will replace the cracked face for $89.99 while you wait. It took the technician a few minutes and the phone is as good as new. You can even mail them your phone and they will fix it and mail it back. Their number is (214) 550-0707 and their web site is http://www.crackedphonescreen.com

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    1. Is it the same quality as the Apple store? I need mine replaced & live in Dallas so was thinking of taking it in.

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  26. [...] The Apple Blog reports that Apple has started to replace defective or cracked iPhone screens while you wait at the Genius Bar. However, if you’re past the warranty period and need to do some DIY repair work, Jeff Carlson documents that painstaking of fixing his wife’s iPhone screen over at TidBITS. [...]

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  27. [...] The Apple Blog reports that Apple has started to replace defective or cracked iPhone screens while you wait at the Genius Bar. However, if you’re past the warranty period and need to do some DIY repair work, Jeff Carlson documents that painstaking of fixing his wife’s iPhone screen over at TidBITS. [...]

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  28. I had my iPhone 3GS lcd screen replaced by a Apple Genius because of a dead pixel.. And do you know what happen when I got my phone back? Dents on the bezel and back cover, I only found out next day, because my 3GS is always in a case.

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    1. Ding marks

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  29. [...] up, accident-prone owners of the iPhone will be particularly pleased to note that Apple is now replacing iPhone displays while you wait. Apparently the magic happens behind the scenes, armed with a giant suction cup your designated [...]

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  30. They should do battery replacements if they can take screens out… All you have to do is take out 8 tiny little screws after the screen is out, pull out the motherboard(easy as cake) and the battery is just stuck down. Pop it out, pop in the new one…. bet i could do the whole process in LESS then 5 minutes… (of course i have done a LOT of them for friends) Putting in the bigger 1600maH battery, instead of the 1150maH stock one…
    Oh and Quit dropping your iPhones!! :)

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  31. This article mentions “liquid damage,” and I just wanted to add, that earlier this year Apple changed course and also allows these situations to be fixed for $199 as well.

    http://arstechnica.com/apple/news/2009/05/apple-changes-water-damaged-iphone-replacement-policy.ars

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  32. we do this repair for only $69.99 and we offer a 1 year warranty on our products. We also do same day repair. Check us out, click on our name above. Thanks!

    -Jeremy

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    1. where are you located at

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    2. do you also do cover changes and if so how much

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  33. So..

    If I drop my phone, crack my glass and let a “genius” repAir it, my warranty is voided on the phone?

    Why on earth would I let a “genius” do what I can do, for much less $, if the phones warranty does not remain??

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    1. No. The article specifically states, “When a Genius graces your iPhone, your warranty remains intact.”

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  34. these things are crazy i was sitting at my office desk and the phone dropped very lightly and the next thing i knew the screen had cracked I took it into apple and they tried charging me $199 WOW the phone it self only cost $99 with a contact…. anyways the same thing had happened to my friend and she had hers fixed locally by Phone Repair Depot… I contacted them and sent in my phone to them and they fixed it the same day and shipped it back to me within 2 days I had my phone on my ear I would recommend them to everyone they charged half the price and got it done in the same time it would take me to make an appointment call them (214)550-0404 or visit their website http://www.PhoneRepairDepot.com

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    1. i bought a iphoe in late nov. 2008 my screen cracked when i dropped it. how much will it cost to fix & how long will it take to get back?

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    2. Did you repair or replace the screen?

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  35. SO, if I get my screen replaced somewhere else that will void my waranty thru apple however is there a way apple can tell the screen was replaced!?! I sure the hell am not going to tell them, so I am assuming they will never know and my waranty will be valid til it runs out???? right????

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    1. I was told by an Apple Genius that the warranty remains intact as long as the repair is done by an Authorized Apple Service Technician with genuine replacement parts.

      As someone mentioned above, I have also seen kits with the glass and all the tools on eBay for $15 or less. I have also been told that there may be “microscopic” marks on the glass to identify whether it’s genuine. Can anyone either verify or disprove this?

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  36. Well…i had my visit with a ‘genius’ today and much to my dismay….they DO NOT fix the screens for free unless it is a hairline crack which is a manufacturer’s defect. If it’s personal damage they do not cover it. In Canada, they charge $256. He said it wouldn’t void your warranty if you get it repaired somewhere else, though if it was damaged in the process, it wouldn’t be covered.

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  37. I broke my iPhone screen a little while ago and instead of going through all the hastle of buying a new screen i just searched around for a little while and found magicphonerepair.com they had the best prices along with 24 hour turn around and free insured return shipping.

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  38. Don’t go to these imature places all these places use the cheap parts go to godaddy and check out the record for how long these websites have been in exiatance and you will notice that they have only been registered for less than a couple weeks make sure you do your research before getting your phone fixed anyone can do it it’s not that hard you just go to you tube and watch the video it’s not rocket science

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    1. I am so glad that it is not “rocket science” because you would be in deep trouble with your ability to spell and punctuate a sentence correctly

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    2. Why the hell would I pay $199 to do a repair that takes 10 minutes? Why would you, why would anyone unless they just enjoy dropping cash into Apples pockets (and I know there’s a lot out here that does).

      I love people who think paying retail is the only way to go. What exactly do you lose by not being under “warranty” if you’re out of warranty?

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  39. The iPhone is a piece of shit as far as durability goes. I recommend not getting an iphone until they can do a better job of making these things not break so damn easily.

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    1. Maybe you should treat this device as the delicate piece of HIGH-TECH electronics that it is. Try taking your Bose system and dropping it…It would quit and it is some of the best gear made…They are not made to be abused, they are made to be used and cared for you moron!

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      1. Zip Williams Sunday, April 11, 2010

        Exactly, I am very carefull when I carry my Bose 5.1 system around from the gym to work etc. The iPhoneis delicate and not designed to be carried around.

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      2. Why doesn’t AT&T/Apple have a replacement plan like most SmartPhone contracts? It’s because Paul is absolutely correct.

        Sorry but a <$10 screen and 10 minutes doesn't equal $199. Apple has this odd enjoyment of ripping people off as best they can.

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  40. i Just got my iPhone back from Magic Phone Repair. They charged $69.99 with free return shipping. Great job, and my phone looks new. Check them out.
    http://www.MagicPhoneRepair.com

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  41. I recently had the same issue, took my phone into the apple store, and found out they wanted $199 for the repair. I then heard about http://www.iphone3gscreenrepair.com They repaired my phone same day and had it back to me in a flash. The best part is that I only paid $69.99! I was very impressed

    -Eric

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    1. Did anyone else notice this sounds like blatant sales copy ? :)

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    2. OMG that is so fake and ur name links to the same website…pls be a lil more subtle next time…lol

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  42. I was visiting a friend in Dallas, tx and he told me about a place that could repair my phone for 79.99. They repairs the cracked glass on my iphone 3gs in about 15 mins. Quality of the new glass was great. looked like it did when i got it new. the website is http://www.texasphonerepair.com

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  43. I just dropped my iphone 3GS and bought it 2 months ago with the ext warranty. I went to the genius bar, and they will not replace the screen for free, it costs $199. but they can do it while you wait. I had the soft rubber case, and it still slipped and fell on wooden ground from about 4 feet height. Im going to get a hard case now for $30, but if the phone falls flat on its face on the screen that wont cover it either. and if i break the screen again, its another 199. this is the only thing that sucks about iphone and apple. another option would be to get insurance on the iphone via your credit card for broken damage etc. i will do that this time, because im sure ill drop it and break it again. goodluck to all.

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    1. Dont pay Apple $200!

      http://www.MagicPhoneRepair.com

      fixed mine quick for less than half the price!

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    2. Enough already- STOP dropping your phones IDIOTS! I have owned an iPhone since they were introduced to the general public and have NEVER dropped it- Treat it like it is supposed to be treated and you won’t have to shine your ass on websites like this!

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    3. Billy Bob, do you think people are dropping their phones on PURPOSE?! Get off your high horse – stuff happens, and expensive toys fall/break. My iPhone cracked the other night when it was in my pocket, I was SO disappointed these things aren’t more durable and refuse to shell out more money to fix a screen when my phone itself was only $99. I’ve heard that it’s a crapshoot, but depending on who you talk to you can get the phone replaced for free. I’m gonna try my luck with that, I have nothing to lose!

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    4. Billy Bob just like Christina said nobody drops an iphone purposely I have never dropped my iphone and it’s screen is cracked but because of other people accidentally dropping it

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    5. That’s really sad guava. The only phone (that I’m aware of) that isn’t backed up. For $4 or $5 a month (not much) most companies will replace the phone for you 2x in 12 mos.

      As for you, Billy Bob, you’re a jackass, but the name kind of indicates that. You’re right, what was I thinking? People are often caught thinking “hmmm, I wonder what will happen if I drop this face down onto the pavement, maybe if it lands just right it will shatter the screen” and then let it fly.

      Hopefully you’ve returned to the safe waters of your Apple fanboy site.

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  44. My LCD in my 3G just split one day, never dropped it, no cracks in the glass screen, anyone know if the warranty will cover this?

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  45. my iphone is is broken from the top don’t now what to do .the sim card is getting out

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  46. Apple is crazy! they are the real thieves charging $199 to fix a broken screen when I only paid 200 for the phone. How much do you think that screen actually cost apple? probably under $5 or $10 . And as far as the jailbreaking I was hesitant at first but after I jailbroke I wish I would of done it sooner.

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    1. Shawn in Monroe Friday, January 1, 2010

      Apple “supposedly” pays over $30 for the display unit/sensors/etc when I googled to see what I could find…

      Shawn

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  47. I agree Apple are thieves. I wish I never got this dumb phone, 1 fall and screen broke into many pieces. :( I can not believe they would acutally charge me more than I paid for the phone to fix it. I will never ever buy anything from this company again!!!! No matter how flashy they make it. :(

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    1. Here is an idea- DON’T DROP IT MORON!

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    2. You’e not very smart, are you?

      The iPhone is a mini-computer.
      You dropped it.
      It broke.
      Duh.

      And nobody charged you more than you paid, because you haven’t paid yet- the largest portion of the iPhone price is bundled into your contract.
      To buy a new iPhone outright with no contract can cost $600-$900 on eBay. I’ll be happy to give you $200 for your phone, or anyone else’s for that matter.

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      1. Zip Williams Sunday, April 11, 2010

        Apple f#cks their customers and most are too star struck to see it. Look at the iPad, no headphones, screen cleaner, case, docking station. All extra and lots extra.

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      2. He’s not very smart? Hey dumbass, did you know that the SCREEN is not the “mini-computer” and has absolutely NOTHING to do with the screen breaking? Glad you listed your website so that no one is stupid enough to have you work on their “mini-computer” that isn’t broken from a cracked screen.

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  48. ahhhh i brought my phone less than 10 days ago and i dropped it and screen cracked. I’m so pissed. I’m still within my 14 day return period and I feel like getting it fixed and just returning it…think they’ll know??

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  49. [...] my options. Firstly, the AppleCare Protection Plan does not cover a broken screen. Apple charges $199 to replace it. I had bought the Applecare protection plan already because the phone, while only about 10 months [...]

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  50. [...] for iPhone screen repairs. Even Apple decided it wanted a piece of the pie, and now do (expensive) iPhone screen repairs. AT&T doesn’t offer any insurance for iPhones, but does for other smartphones. Obviously, [...]

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  51. My iphone 3gs screen split when it was in my wife’s purse. I told them i was using the phone in the cold and when my warm hands touch the screen as i was entering my password, the screen cracked. They fixed it for free. I only had 1 crack all the way across the screen, so you couldn’t see any sort of blunt damage, so this may only work in certain scenarios.

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    1. You can buy the kit on ebay to replace your screen for 15 bucks I just bought one for my mother-in-law and it comes with all the tools to replace the screen it takes no time to replace it also, beats paying alot of money for a new screen from apple

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      1. IF YOU DON’T MIND GIVING TELLING ME WHAT IS THE NAME OF WHAT I AM LOOKING FOR AND/OR THE COMPANY. I JUST BROKE MINE AND CAN’T PAY $200 TO FIX IT SINCE I JUST PAID TUITION. THANKS FOR ANY HELP

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  52. cheapest cracked screen iphone repair is available at http://www.iphoneservicesdepot.com. The charge is only $70 to fix iphone 3G cracked screen. Really cheap

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  53. Shawn in Monroe Friday, January 1, 2010

    Everyone here complaining that the iPhone costing only $99, $199, etc while a screen needing replacement for $199 obviously do not understand that the NON CONTRACT (figure subsidized by AT&T) iPhone will code you over $500 and that the screen is one of the more expensive components – so in “reality” you are paying less than 1/2 of the “true” price of the phone to replace one of the 3 major pieces and Apple in NO WAY is ripping anyone off – sure, they could do it a little cheaper but even $150 for a HQ screen like the iPhone has is worth it…

    Sounds more like the repetitive stories about friends of a friend in Dallas (and elsewhere) are more from the owners of those companies trying to get you to be mad at Apple for being reasonable…

    Shawn

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    1. Why pay someone to fix your phone when you can do it yourself on ebay for 15 dollars its easy to do and comes with all tools needed!

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    2. exactly i was getting pissed about that.. the phones are expensive people are just getting deals from their providers

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  54. If you have apple care does that cover the waranty?

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    1. Apple Care only extends the same warranty from 1 year to 3 years, as far as I know. It doesn’t offer extra protection against problems that aren’t covered by the original warranty.

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  55. if just the screen doesn’t work as in it doesn’t touch, how much would that cost to replace it? (AUD)

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    1. check on ebay. Their is a few different guys that you can ship it to and they fix the screen for 35-55$.

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  56. Apple is ridiculous. They void the warranty under every possible circumstance. You’re iPhone screen doesn’t just spontaneously break.

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  57. Apple charges $200 to change the Touch Screen, that is as good as getting a new iPhone. No way. I am local in the San Francisco area & looked up on yelp for iPhone Repair. “Cupertino iPhone Repair” had all 5 start reviews. I was skeptical, but once I got my iPhone fixed with CIR I added a 5 star review for CIR. Amazing work & it took them only 20 minutes to get me iPhone back. Also they are the only repair shop using Genuine Apple Parts, all other I checked were using OEM, which is not genuine.

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  58. Apple thinks way to highly of themselves, calling themselves “genius” as in “genius bars”.

    I have been online for nearly 20 years, yes, 20 years, and have never had worse customer service.

    First I was treated like a criminal when I called them, as they didn’t like it that the phone had never gotten wet, but was broken anyway, then sent me on a wild goose chase to get it fixed.

    I recommend you sell any Apple stock you have, as they have massively tarnished their name this time and I don’t see how it will be repairable. All you have to do is read all the blogs about the problems with iphone.

    I was so excited about getting the phone and it didn’t last 3 months, was told it was under warranty, at least till I sent it in for repair.

    Well, there goes $500, plus other costs!

    Time for a class action suit if you ask me!

    Contact me and I will be happy to get involved. Already brought one mulit billion dollar company to its knees with my over 8 hours of testimony, and this one needs the same done to it.

    Apple is not on the up and up with the iphone and only hitting them in the pocket book will teach them, as that is all they know.

    Just my 2 cents worth!!!

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    1. You need a life… Just my 2 cents worth!!!

      I would also like to add that I actually still have an ancient iBook, that used to be my brothers before he gave it to me and it still works like a charm. Their products might not be up to your standards, but they are certainly not cr*p. All my family uses Apple products and the only time we had problems with them was when we had accidental damage. In that case if you have insurance, the insurance pays out, if you don’t, well it’s the same story with ANY other company.

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  59. There is a shop in Washington, DC that fixes iPhones with very niceprice and professional job, also super fast service. Pay a visit, the number is 202-658-4697 its on 6th and K St NW 508 K ST NW Washington, DC 20001.

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  60. ok i cracked my iphone screen and it worked fine but the other day it started flickering and it went dark and it stayed like that. and now it shut off and when i go to start it the apple shows then shuts off. i tried everything. if i take it in will i be able to have it replaced, i have a warntee on it

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  61. Ya Kyle1070, I was told that my phone was still under warranty too, but when it came back, it came back with a pre-prepared note stating why they wouldn’t fix it or replace it.

    Good Luck.

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  62. Anyone know of an iphone repair shop in Southern Oregon?

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  63. So yea called Apple to send it in its $199 but I am still waiting to find out for in store, but I called a local authorized Mac repair guy and he gave me a guy called ubreakifix.com and he works great supposedly. I will let everyone know how this goes as supposedly you get another 90 day guarantee so wish me luck. My dog managed to paw my brand new iPhone 3GS that my man had just bought me off the couch. Yep I cried and screamed. But hopefully this will work.

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  64. Broken iPhone 3gs Saturday, February 20, 2010

    My phone dropped off of my bag and onto the ground, and it is pretty much cracked all over, but I can see the screen. My phone is also under warranty. Are you saying it will be free to replace or will they charge me?

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  65. Apple wanted $200 to fix a crack on my iPhone!!! I found http://www.fixmyfone.com, they did it for $80. Got my iPhone back in 2 days and it looked brand new.

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  66. I’ve had to do this three times now — the first two times (the phone didn’t fall but was inside my jacket in a case) I spent $200+ each time. It happened a third time (my phone was knocked off the coffee table by my toddler and fell a foot and a half) and apple told me my warranty was voided due to liquid damage (apparently the little strip inside had changed colour – but my phone has never been wet, let alone submerged in water). At that point, I just gave up — I now have a $700 phone gathering dust in a drawer. Do not get an iPhone!

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  67. accidentally my iphone was also damaged then my friend told for online available services named http://www.fixpod.com.au/ , that guys are really amazing and gave services in reasonable price .

    Share
    1. You’re friend told you? Your name links to the site you douch.

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  68. Applefannomore Tuesday, March 9, 2010

    Class Action!!!

    What a scam!

    If you bought it with your credit card call them first! American Express will reimburse you for the cost to Apple or any other electronics for 90 Days.

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  69. If your in the san angelo area i can fix your phone

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  70. Hey I dropped my iPhone 3GS last night and cracked the glass. I happened to be near the Apple store…so I went in to get some information on what they could do. Nothing apparently! In order to find out… I had to make an appoint at the Genius Bar….5 day wait…no way! One the Genius guys there over heard me and quickly told me it would be $199 and about 7 to 10 days before I would get it back. He recommended a place not to far from me http://www.netefx.net. Great people and great service. I was in a hurry and didn’t want to be without my iPhone. $119 and 30 minutes after arriving my iPhone was working beautifully. They even gave me a 1 year warranty.

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    1. JUSTIN IS A LIAR Thursday, April 1, 2010

      Just warning everyone that this is spam. Don’t use this service.

      Share
  71. I cracked a part of my screen? But not the whole screen just a corner and down a little, what can I do! My parents wont pay 200$ after paying a good 700$ I have both warranties.

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  72. Ya, umm… my iPod Touch screen cracked. Would it cost the same amount of money as the iPhone?
    Thanks

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  73. Somebody help me!!!!!! I have a massive crack in my screen (well about 3 actually) and i can’t fork out alto lot of money to get it fixed and im soooooo not doin DIY repair cause i’ll totally stuff it. Someone help me fast!!!!! Please??????

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  74. JoAnn Hefner Friday, May 7, 2010

    I bought my iphone in January, 2010. It was dropped last week with the face cracking. I see that it can be repaired at an Apple store. I live in Anderson,SC. I have no idea where there is an Apple store. Can anyone help?? I went to my AT&T store and they told me “too bad” you’ll need to buy a new phone at a cost of $700. I bought an extended warranty of 2 yrs on this phone. ANy suggestions???

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  75. I can’t imagine having to pay $199 for a cracked screen on an iPhone or waiting more than 2 days. Select your iPhone repair using Apple OEM ($79 3G / $94 3GS ) or Chinese after market parts ($65 3G / $75 3GS ). Need your iPhone repaired quickly? We offer same day service and FEDEX shipping. Check us out online at http://www.netefx.net.

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  76. I also dropped my iPhone (fell out of my bag, along with my eyeshadow and mirror, which by the way didn’t break but the iPhone screen did, go figure).
    Since I had all sorts of troubles with my network provider (02, I got it as a present and by the time I tried to get insurance they said it was too late), I had no insurance.
    Warranty is no valid for accidental damage, and I had people tell me that they got their phones done at local repair shops and it works fine. So I got my screen replaced for £60, and I have to tell you, a week later, my screen works less then it did when it was cracked. Often times I can’t answer calls, simply because the touchscreen doesn’t react. Fun. I’d say leave it up to the Apple Geniuses to fix your iPhone, rather than go to random places that promise they can fix it just as well, for half the price.

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  77. portato un iphone sempre in garanzia a l’altramela a pisa a cambiare un cover posteriore da nero a bianco due settimane dopo l’iphone mi e caduto e si e aperto dalla parte posteriore
    chiamato il centro assistenza e mi hanno detto che la sostituzione non e possibile perche non erano autorizati ad aprile l’iphone cosa devo fare
    grazie

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  78. I personally dropped my phone and had a hairline crack on the screen. After finding out how much Apple wanted I decided to just hit up a local vendor. Lucky for me http://www.repairmyiphonescreen.com are in Austin, TX and they fixed me up for only $46 and I can’t tell it was ever touched.

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  79. miraj jalu shrestha Sunday, June 27, 2010

    screen damage

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  80. i dropped my iphone last night, the entire screen is cracked. its so bad that glass is coming off it when you touch it, although the phone is still working fine! its just the screen that is broke. can i get this fixed cheap? or is it going to cost me a fortune?

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  81. i have the iphone but one day i dropped it and the screen went white and blank and it wont come back can i get it repaired for no cost?

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  82. My 3Gs broke after I went inside a rollercoaster with it. I was scared it would fall during the ride, so I put it in my back pocket and sat on it, believing it’s more than capable of withstanding my weight.

    However, with the high forces of acceleration that were felt on the coaster, my screen shattered, and is currently crumbling part by part. I’m glad I won’t be obliged to spend another 1000$ for a new phone.

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  83. Instead of paying up $199 for the cracked screen its better to get it replaced at any other local repair center as they do the same service at the fraction of the cost and what’s best is the iPhone Repair Dallas accepts mail-in from all over the world.It’s like your local repair center anywhere in the world.

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  84. Is now happening in Australia, has been for some time. Costs $250 to get it swapped here. Lots of people prefer to go to a third-party repairers. I cant really blame them.

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  85. Unfortunately jailbreaking an iPhone still voids the warranty…just like a broken screen does…but now it is constitutionally ‘legal’ to do. Apple tends to like to refuse repair/service more often than not. A lot of times they’ll just say the phone has been water damaged, just to get a customer out the door or to get payment for out-of-warranty stuff. Good thing is, is that there are an abundance of iPhone repair companies springing up. But be weary of companies using cheap parts!

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  86. Unfortunately jailbreaking an iPhone still voids the warranty…just like a broken screen does…but now it is constitutionally ‘legal’ to do. Apple tends to like to refuse repair/service more often than not. A lot of times they’ll just say the phone has been water damaged, just to get a customer out the door or to get payment for out-of-warranty stuff. Good thing is, is that there are an abundance of iPhone repair companies springing up. But be weary of companies using cheap parts!

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  87. Great article, one other thing to add. The warranty costs about $12 per month and you can only have upto 2 claims a year, now get ready for this , are you ready? The deductible is $200 per claim. WTF!!!

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  88. irepex can replace the Cracked Screen on your iPhone for only $45.00 in 20 min! They also offer 30 days warranty on repairs. I would recommend you visit their website http://www.irepex.com , they can save you at least 100 Dollar.
    They also Blackberry on spot with reasonable price.

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  89. Yesterday I dropped my iPhone and made a huge crack. I booked the genius bar I went to the Apple store and the lady told me I would be charged with $109. Ofcourse I refused that and I told her that my friend got her screen fixed for free at another Apple store. She told me she can’t fix it for free because it’s against the policy but try the store that my friend went.

    So I went to the store that my friend went and the employee booked the genius bar for me. I waited 30 minutes for my appointment for 30 minutes and this cocky rude genius called my name. At this point I had a feeling he won’t fix it. As soon as he saw my phone he said he charges $109 . I told him that my friend got it fixed at this for free and I went to another store before and the lady said try here. He just made this obnoxious smile and was talking to his coworkers joking around about my visit to another store. I was pissed at this guy because he was really rude.

    But then he asked me a funny question asking me if I am good at rock paper sissors. I said yah and he made a bet with me that if I win 3 out of 5 he will do it for free but if i lose he will charge me $109. I took that bet and won so he fixed it for free.

    When I signed the contract and everything he told me don’t get pissed at him for breaking my own phone. I wasn’t pissed at him for breaking my phone I was pissed at his rudeness. Nevertheless I was really satisfied and he provided a good service.

    I know breaking the screen is my own fault and the store is not to blame. But hearing that my friend got it replaced for free I was expecting that to happen. So people all I can say is try different stores and don’t judge people easily. Lesson learned.

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  90. Wow what a cool blog . Enjoyed reading it

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  91. my lcd is broke. is that covered on the warrenty?

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  92. I rather take it to a professional iPhone Certified repair store where they will do it for half the price. In DC area we have DC iPhone http://www.dciphone.com and they were able to fix the screen for under $50 versus Apple wanted to charge me $200 for my iPhone repair.

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  93. How much to replace iPhone 3GS cracked glass touch screen still works tho

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  94. Hi. Just a little bit ago I dropped my iPod and the screen cracked! I literally started crying bc I knew my mother would kill me when I get home so please help me ! How do I get the screen fixed?
    Thanks Lexi

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