Comments on: MagicJack’s Next Act: Femtos, Softphones, and…an IPO?

By: Adrian

Adrian — Sat, 31 Oct 2009 01:57:43 +0000

The MagicJack is great for me, though the voice quality is sometimes good, but mostly mediocre. I’ve tried 4 different USB ports (2 on the monitor and 2 on my computer chasis) and they all seem to be the same; so no difference; you’d get echoing at times, and a constant hum. I love the voicemail; and in each call the is coming in and out, is recorded (the amount of time spent chatting). Love the calling waiting feature, as well-all of the features the MJ has are free; love that as well.

I’ve purchased a head-set with noise reduction which is digitally enhanced; hope it works out, but if not, I’m still happy with it. In terms of incoming calls, I forward a 416 toronto line to my magicjack american line (I live in Richmond Hill Ontario/Canada) so any incoming calls are not charged U.S long distance. I could simply be calous and only use it for myself and any incoming calls are charged, but that isn’t in my nature. This is my new land-line; the reason for choosing MJ, is my phone service was with BELL, but with all their lies and deceit, overcharge, I got rid of them; I’ll soon get rid of their TV service, and just use them for internet; I do keep my computer on from morning until evening prior to bed..

I’ve gotten a couple of other people using it, and they’re happy; I’ll keep encouraging people to purchase the service.. :O)

By: Shea

Shea — Mon, 31 Aug 2009 06:38:59 +0000

I been reading these post more or less just to pass the time, and this post bothered me a bit.
I worked at RadioShack for almost 2 years, i live in Hawaii and I personally have a magic jack with a LA telephone number… I love my magic jack and have no problem with the service. The only thing i have to say is that the sales person you were talking to (and if you were on the big islan could of been me) did not lie to you… we were infact told that hawaii TNS would be avaliable in 09 (i dont remeber when april i think) by MagicJack Reps, the big boys and they did not pull through on they’re end.
So to all of those reading this, i have been in sales all of my life, and all i have to say is it is people like this which are draging us down… not the ‘president’ ‘Dont Hate on the messenger, we are just doing our job’
Point being, keep it to ur self, both corbarations are full of ‘brown nosers’…

And the Magic jack is great, even if people calling me have to pay, lol they dont have to ;)

By: Andy

Andy — Thu, 06 Aug 2009 22:30:56 +0000

Why can’t you receive incoming calls I bought one last week hooked it up and not only called out but I also tested it and called in. It doesn’t ask for a software update or powered hub or change usb ports. I think that you must of had a simple installation problem (as can happen with any program on the market) and when you tried tech support you told them wrong information and made it a bigger deal than it is. My advice would be to uninstall the software, restart the computer. Then install it again clean and make sure it installs correctly. Personally I love my magic jack and my computer is own all the time anyway. I have also used my computer and products such as Flyimage to watch television through it, and have cut out my monthly cable bill. I still have my landline phone though. Just waiting for the number porting option to become available and when it does I will also switch all my business phones to magic jack accounts. Right now total I pay $220 a month for my home and business phones. That’s almost $3,000 a year. $60.00 a year sounds a lot better to me.

By: John Underwood

John Underwood — Wed, 05 Aug 2009 00:49:52 +0000

I have magic jack but after plugging it in I didn’t get a number so for me it was a waste of money…Philippines

By: Don

Don — Thu, 30 Jul 2009 17:10:31 +0000

Have cable digital phone now. Land-line was disconnected. How to proceed with magicjack? Can entire home-wired phone system be connected, or just a single phone unit? DJC

By: Fred

Fred — Wed, 29 Jul 2009 20:29:53 +0000

I use magic jack as my office phone. Works fine, but the customers are beginning to complain about too frequent “all circuits are busy” messages. If magic jack can sell 25 MM units, it can find the circuits to run them.

By: lori

lori — Sun, 26 Jul 2009 22:54:29 +0000

You do not need to be tech savy. That is the most insane thing I have ever heard. The device installs itself!!!!! Just plug it in and it does its own thing. You have got to be kidding me.

By: E Hunt

E Hunt — Sat, 25 Jul 2009 02:17:41 +0000

I totally disagree with Joe W. I had problems with the install, got on chat and she did an update for me, and restarted, and it was up in seconds. Wow. I would recommend to anyone.

By: E Hunt

E Hunt — Sat, 25 Jul 2009 02:15:50 +0000

Anybody using it for a fax machine? I just bought it to see. My freaking phone bill here at the house was $200 this month. I am disgusted. I have been able to fax out but not fax in. Anyone have experience with this?

By: Claudia Porras

Claudia Porras — Wed, 22 Jul 2009 22:10:16 +0000

Thank you for inventing the Magic Jack, I have saved a lot of money using it and I have talked to lots of people about it( My husband bought it and I enjoyed it). People in Colombia, South America is starting to use it too, Thanks a lot.

Please, send me your mailing address to send you an acknowledge letter .

Cordially,

Claudia Porras

By: Joe W

Joe W — Tue, 21 Jul 2009 01:10:51 +0000

The concept is good, the outgoing calling capability is noteworthy, but that is it. It requires technical expertise beyond the general consumer to even begin to have this thing receive your incoming calls. You have to run update programs, change usb ports, use or not use a powered hub, add ports to your computer and router, and deal with their non-American billing and technical support people. When english is not your primary language and you do not understand the idioms and you are not technilogically astute enough to even begin to render adequate service that the consumer ends up with a device that is very much inadequate and deceptive in it’s advertising. I found that tech support was reading from prepared scripts, and using gramatically incorrect idiomatic language and feigning customer concern. When I asked for a refund of a five year contract that is just over a month old I was told no. In blogs that I have read this is not an uncommon occurance. There are issues with the device and its functionality and this company is not interested in providing the most basic level of customer service if it means refunding money. It prefers to run a customer through the same circular script time after time. To all who are considering this device, use caution, and be tech savvy enough not to relie on help if you need it. Outgoing calls – Okay, useful, incoming – forget it, stick to a good landline.

By: Sandee

Sandee — Sun, 19 Jul 2009 18:57:27 +0000

We are unable to get broadband (too many trees for broadband antenna), so I’ve just recently signed up for Verizon’s mobile broadband. Will MagicJack work this way? I’ve read that you have to keep your computer on, but Veriozn ‘hibernates’ after so many hours not being used. Thanks, non-techno

By: JAMES ONER

JAMES ONER — Sat, 18 Jul 2009 19:57:06 +0000

I bought aMAJICJACK AT WALMART. I CANNOT SEE HOW TO MAKE IT OPERABLE WITHOUT BUYING ANOTHER ONE.ALSO THEY CANNOT GIVE ME A TOLL FREE NUMBER FROM CLERMONT FL Di CANNOT REEQUIRE LOCAL FRIENDS TO PAY A TOLL TO CALL ME. THESE TWO PROBLEMS HAVE KEPT ME FROM INSTALLING MY MAJICJACK. JAMES

By: Voice Over IP – Android, Chrome OS differ over voice communications – Industry Standard « Voice Over IP

Mon, 13 Jul 2009 19:04:15 +0000

[...] MagicJack’s Next Act: Femtos, Softphones, and…an IPO? – Gigaom.comAmongst all the burning wrecks of the voice over IP startup scene, is it possible that a $40 device hawked on late-night TV may be emerging as one of the biggest VoIP success stories ever? If you believe founder Dan Borislow, that is what is [...]

By: Hall

Hall — Sun, 12 Jul 2009 18:51:19 +0000

I’ve been thinking about purchasing the majicjack but am skeptical. I need to read or find other users and their views on the majicjack. Is it worth the time and effort because I already know the price is right. Let me know because I’m paying too much for my ground line and need to shut it off.

By: Ron

Ron — Wed, 08 Jul 2009 20:44:42 +0000

I have had my MagicJack for over a year now (just renewed my yearly subscription). I have nothing but good things to say about it. For the most part, the quality is good and I have never experienced any problems with it.

I use it whenever my family goes away and when we stay at a hotel that has ‘free’ internet access (that is a challenge these days because hotels are starting to charge for their internet now (that is unheard of!).

I am saddened that people have had some challenges with customer service (I guess I am lucky to not have had any problems with it). It has served me well and I will probably renew my subscription again when my year is up. Two Thumbs UP.