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Summary:

UPDATED: Google appears to be having problems across its Gmail, search and even its Blogger platforms, judging by complaints on various social networks. A Google spokesman said, “We’re aware some users are having trouble accessing some Google services. We’re looking into it, and we’ll update everyone […]

UPDATED: Google appears to be having problems across its Gmail, search and even its Blogger platforms, judging by complaints on various social networks. A Google spokesman said, “We’re aware some users are having trouble accessing some Google services. We’re looking into it, and we’ll update everyone soon.” Update: “The issue affecting some Google services has been resolved. We’re sorry for the inconvenience, and we’ll share more details soon.” Update #3: Google says the slowdowns and outages today were caused by a mistake that meant some of its traffic was routing through Asia, causing service interruptions and delays.Google explains it very generally on its blog, and says about 14 percent of its users were affected.

A Twitter search under the #googlefail hashtag shows that users around the world seem to be affected. Here at GigaOM our Gmail works, but folks at AlertSite, a web site performance monitoring firm, has reported some server timeouts.  In the rush to figure out the cause of the problem, we see AT&T getting the blame, and have contacted the company to get its response. We’ll update as we find out more information. Update #2 AT&T says it’s not them.  A spokesman said, “After receiving speculative reports in the media that Google experienced an outage related to the AT&T network, we looked into the matter. We have not identified any specific problems in our network that could have caused the reported outage.”

In the meantime, feel free to revisit our post about the difficulty of ensuring total reliability on the Internet, and ponder your backup communication strategies. The timing is somewhat ironic, as it comes one day after Google signed a large enterprise deal to provide 30,000 seats to Valeo. However, without knowing the cause and actual magnitude of this issue, it’s hard to extract much meaning from it yet.

  1. Yup, the cloud is cool til the net goes down.

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  2. 3:18 EDT and I’m still without Gmail and Google Apps Mail.

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  3. [...] some of its vast hordes of web traffic through Asia, causing service delays, interruptions, and a bit of craziness on Twitter. But it also managed to slow down a few retail web sites, and cause a noticeable gap in the [...]

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  4. DEC,

    I am still without my wife who left me, my kids that now hate me, and my money that was lost in the crash.

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  5. [...] Netflix experience their own breakdowns? You can check out Stacey’s coverage of #googlefail over at GigaOM, but Netflix is of more interest to us. According to a post on the official Netflix blog: [...]

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  6. [...] doesn’t often see a Google failure. But it happened today. Big time. The Twitter crowd goes crazy.  What happened? Read the official [...]

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  7. [...] have had headaches with Google search, GMail and Blogger platforms in the past few [...]

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  8. [...] | 12:13 PM PT | 0 comments Googlers probably can’t wait for this week to end. After a rash of problems with search, GMail and Blogger — now YouTube has gone on the fritz. What’s got to smart [...]

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  9. Outages (such as the Google downtime) happens to everyone… but I am glad they were able to fix the problem. Rather than whine about it, I just want to think of it in a positive way, at least Google will try harder not to make this thing happen again. I believe that some people (or companies) need to make mistakes to learn their lesson.. I just hope that Google is one of them.

    When the company I worked for just started, they made a few mistakes… but over the years, they have grown to be the leader in Specialty Retail Turn-key Solutions. (check us out @ LivePOS.com) It just proves that we need to experience failure sometimes (just sometimes!) to be able to grow into something better.

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    1. A company the size of google, that provides 100% “web” services, has no excuse for such an outage. Outages such as happened to “Google” do not happen to everyone. Not everyone supposedly has redundant data centers costing millions of dollars a month spread out all over the world, and not everyone has 1000’s of IT network engineers costing another several millions of dollars a month to keep it running. No, a company like google has no excuse whatsoever to suffer an outage that affects all of their core services. Other than pure 100% incompetence.

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  10. [...] y quizás Google nunca hubiera deseado que se terminara antes la semana. Después de tener algunas dificultades con la búsqueda en GMail y Blogger — ahora fué el turno de  YouTube, Y obviamente como [...]

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