Comments on: Skype Cuts Prices on SkypeOut Service

By: Peter Parkes (Skype)

Peter Parkes (Skype) — Mon, 26 Jul 2010 09:02:09 +0000

Sorry to hear you’ve been having problems – please contact our support team, who should be able to help you out:

https://support.skype.com/support_selection

By: annoyed

annoyed — Sun, 25 Jul 2010 07:52:50 +0000

Skype managed to cancel my unlimited Europe subscription without further notice. It was a "technical error". Of course they cant fix it and I have to buy a new more expensive subscription and the online number is to be payed separately now. The online number was completely unreliable over the years and got suddenly deactivated without even being aware of it.

By: Peter Parkes (Skype Blogger)

Peter Parkes (Skype Blogger) — Mon, 15 Jun 2009 13:15:21 +0000

Call quality depends on a number of factors – there’s a call quality guide on our website which should give you an idea of what to look out for:

http://www.skype.com/go/help.guides.callquality

If you cancel your subscription, any remaining days you have paid for but not used will be returned to you in Skype Credit.

By: Amit Pbx

Amit Pbx — Mon, 15 Jun 2009 12:52:23 +0000

Two Qs

1.How is the quality of the calls?
2. Do you get your money back when you opt-out?

By: Razzy

Razzy — Tue, 02 Jun 2009 01:01:44 +0000

I dont see how Google voice can compete with SKype.
GV have Video with it? No. If so where is it.. I couldnt find it.. hmm GV information webpage is not user friendly .. not able to understand & navigate well thru GV.
Does GV have abiltiy to use a mobile phone or cordless phone with a differant skype number? No you have to do all kinds of combining.
You can use a phone with Skype and it will be coming soon .. a wireless cell type phone.. coming soon to the USA.
There are skype mobile phones out there. Im trying to find a contact place to skype to tell them to hurry and make mobile skype available here in South Florida USA.
Thanks Skype
lets see what GV can do before I jump on the ” bandwagon” lol

By: Jack

Jack — Wed, 06 May 2009 20:11:50 +0000

The price used to be $9.99. You still get 25% discount for one year purchase. I only see 30% increase.. not 25%. What kinda price cut is this?!

By: peter bain

peter bain — Tue, 05 May 2009 20:10:33 +0000

skype pretended my credit card had expired then proceeded to charge me 50% more to subscribe than last year and then charged me another 100% to retain my number (which i did not realise i had not retained in the first place). It is all becoming a rip off and theres no customer services to contact GRRR…they can stuff it next time

By: tijo

tijo — Wed, 29 Apr 2009 18:41:18 +0000

If I have an international # and forward it to a USA cell phone, will they charge me for the USA rate or the international rate?

By: Hootsman

Hootsman — Wed, 29 Apr 2009 10:03:28 +0000

I’ve use Skype for a while now and have been reasonably happy with its service. At the end of last year I signed up for one of its unlimited subscription services, which included a phone number (in my case a UK one). I’ve just gone to renew the subscription – only to find that the phone number is now outside the subscription package and will cost me €12 for three months.
So Skype seems to be “cutting prices” in some areas and ramping them up big time in others.
I didn’t take up the offer – and have cancelled my subscription.

By: DrVoIP

DrVoIP — Tue, 28 Apr 2009 22:08:19 +0000

great news! a good to way to make money in the recession by slashing down the prices. Its a Win -Win situation.

By: Skypehelp

Skypehelp — Tue, 28 Apr 2009 01:52:03 +0000

@jhp2 I have also experienced problems with running Skype on a laptop with a wifi or wireless broadband internet connection. Does not seem to handle the latency too well. Once you connect by ethernet cable and shut down wifi, all is much better!

By: jhp2

jhp2 — Tue, 28 Apr 2009 01:21:20 +0000

Peter,

Everyone at my company has Skype loaded on their system. It is a great tool for speaking with peers around the world Skype-to-Skype. And you simply cannot beat the price. However, the call quality of SkypeOut is too iffy for me to use Skype to call customer phone numbers. Not that this is necessarily a Skype issue. It could be a function of reduced bandwidth as I am in a VPN, the fact that I am using a wireless internet connection, etc. But I was curious how other people found the service as I just downloaded the latest client and it claimed better call quality.

By: Shahab Khan

Shahab Khan — Mon, 27 Apr 2009 18:24:05 +0000

Rohit mentioned that india is not on list thats annoying. Btw i am quite with satisfied with normal skype version. Skype rocks!!

By: rohit

rohit — Mon, 27 Apr 2009 17:20:14 +0000

Grrrrrr India not in the list….

By: Skypehelp

Skypehelp — Mon, 27 Apr 2009 16:36:06 +0000

I have been using Skype for business since 2004, mainly in marginal situations eg calls in eastern europe, for savings on conference calls, etc. and has provided the advantages in these circumstances. However, as a replacement for the std telephone service, it is not reliable and well-supported enough.

PS: If the moderator permits, here is the address for the users-support-users e-mail list: http://www.VoIP-Download.com/SkypeHelp-News.htm

By: Bryce

Bryce — Mon, 27 Apr 2009 14:47:09 +0000

It’s very true their customer response time is inadequate for business use. I used Skype Out and bought a Skype In number when I first started my freelance web development business. A glitch in their system dropped my Skype In number and it took customer service two days just to return my first support email.

By that time, I had already signed up a more reliable VOIP solution.

I definitely would not roll Skype as a VOIP solution in any office.