Comments on: TWC to Customers: You Don't Want Tiers, You Don't Get Super-fast Broadband

By: 2010: The Year Comcast Embraces Convergence – GigaOM

2010: The Year Comcast Embraces Convergence – GigaOM — Wed, 03 Feb 2010 16:20:08 +0000

[...] Essentially Comcast, which is about to finish laying the groundwork for a fast wired network, is focused on reaping the benefits of mobile broadband. Along the way it will also use Xfinity, the NBC-Universal deal and interactive advertising as a means to forestall becoming a dumb pipe for users. I have no idea if all of those efforts will succeed, but I applaud it for looking ahead and seeing the future of ubiquitous and fast broadband as a necessary platform in a way some of its rivals may not. [...]

By: dave

dave — Tue, 20 Oct 2009 06:41:09 +0000

My only problem with verizon is that they refused to give me a dry line. I don’t want their bleeping phone service I just want high speed internet

By: As FiOS Zooms, Time Warner Scrambles to Launch Wideband Service

As FiOS Zooms, Time Warner Scrambles to Launch Wideband Service — Thu, 24 Sep 2009 14:23:20 +0000

[...] tried to force metered broadband on its customers, and when that didn’t work, responded by refusing to boost its speeds. But competition, as they say, is a beautiful thing, for Time Warner Cable has been [...]

By: Biggest Danger on Social Networks Isn’t Hackers, It’s Dumb Employees

Biggest Danger on Social Networks Isn’t Hackers, It’s Dumb Employees — Tue, 05 May 2009 20:02:11 +0000

[...] on a customer’s couch while on hold for tech support? Or, in my personal experience, the snarky comment of a Time Warner Cable PR executive on Twitter that Time Warner Cable had to back away [...]

By: Tara K.

Tara K. — Thu, 30 Apr 2009 22:57:48 +0000

I live in Dallas, Texas, transplanted from NYC. In all the time in lived in NYC and upstate NY, I had road runner. The customer service was wonderful, hardly ever experienced outages. Time Warner Cable (road runner) in Dallas is a nightmare. I was wrongfully charged a late fee, (the fee was eventually removed from my bill). Additionally, one of the cable outlets in my apartment do not work. When I called TWC to address the issue I was told it would cost me $100 to have a tech come out and activate the non working port, despite having already paid the “activation” fee when I signed up with TWC and got the service installed. Basically I was told that I was going to have to pay $100 to make a service I already subscribed to and paid for work. This, along with the constant outages in my area prompted me to file a complaint with the FCC. Since filing the complaint, Time Warner canceled my road runner service (for “nonpay”), despite the fact that my account was up to date with payments. (I have printouts of my bills, and letters from my bank stating that TWC removed money from my account monthly. I can prove that my account was up to date.) They canceled my service without notice of any kind. (Which is illegal in the state of Texas.) One could argue that I should just switch to AT&T or Fios. Fios isn’t available to me yet, and AT&T delivers the last leg of their service through the old copper phone wires. Based on an engineering perspective the services offered by AT&T are not identical to TWC based on the limitations of the copper wire. Essentially TWC has a monopoly on braodband distributed through the cable wire system. At this point, it another company started up tomorrow offering the same service with the same technology, I’d jump at the chance to sign up, regardless of the price. For those of you currently stuck with Time Warner Crapp-le, the next time you have an issue, mutter these three magic words, “Public Utility Commission” or “Public Service Commission”. After you say those three words, TWC will get down on their hands and knees and personally rim your anus. After leaving an angry message with TWC about my service being illegally discontinued threatening to call the PUC – I received a phone call back in less than 12 hrs, and had a service rep out the same day TWC got back to me.

By: Joe

Joe — Wed, 29 Apr 2009 12:27:48 +0000

Check out this Cablevision DOCSIS 3.0 article.

http://www.publicknowledge.org/node/2125

By: Cablevision Dispels the Myth of the Costly DOCSIS 3.0 Rollout : Easy Idiot - get better knowledge

Wed, 29 Apr 2009 03:25:34 +0000

[...] price is a temporary or promotional price that is subject to change. We do know, however, that unlike other cable carriers who threatened to put the brakes on DOCSIS 3.0 rollouts unless they were… or carriers who deployed high-speed DOCSIS 3.0 service only to put a cap on how much users could [...]

By: In Long Island, 100 Mbps Broadband Arrives

In Long Island, 100 Mbps Broadband Arrives — Tue, 28 Apr 2009 04:01:49 +0000

[...] broadband and has been consistently offering more speeds for lower prices. Time Warner Cable continues to come up with excuses while Comcast has implemented a 250 GB bandwidth cap. Comcast recently launched a 50 Mbps broadband [...]

By: SMiTTy

SMiTTy — Mon, 27 Apr 2009 02:31:24 +0000

I’m currently being raped by suddenlink. This is just typical, these corporations get larger and larger and crush their competition or buy them out altogether. Then they charge what they want and leave you with one choice. Pay or use the public library. People stand up for themselves as consumers on ocassion but the majority of us bend over and take it. I can’t imagine what the future is going to be like. As advertised 12 mb/s. What I’m actually getting is 150-300 kb/s down and exactly 65 going up. I’m pinging over 300 inside the games i like to play and constantly booted over lag. I couldn’t imagine having that capped as well. Final words… If your charging me for 12 mb/s dammit I want to play at 12 mb/s. If I can barely get 1 either way you should be charging me 1/12 the price. I just want somebody to tell the whole truth up front for once. I can’t stomach being lied too.

By: David H. Deans

David H. Deans — Sun, 26 Apr 2009 18:18:52 +0000

I actually welcome the TWC punitive threats to further handicap the overall U.S. investment in broadband infrastructure.

Perhaps the only way that we can move forward as a nation, on the bigger issue of economic impact, is if service provider customers become enraged and demand a change from policymakers (local, regional and federal).

IMHO, the root issue is much bigger than the vested interests of any one of the current American service providers, or their myopic business practices. More details on this assessment are here http://bit.ly/hEE7