62 Comments

Summary:

UPDATED: Ever since I broke up with my iPhone, not a day passes without me hearing from someone who shares the same sentiments about AT&T’s network. AT&T, of course, has done little more than hem and haw about the problem, which is much more widespread than […]

UPDATED: Ever since I broke up with my iPhone, not a day passes without me hearing from someone who shares the same sentiments about AT&T’s network. AT&T, of course, has done little more than hem and haw about the problem, which is much more widespread than we think.

This week at our Green:Net conference, a number of people came up to me to share their frustration with the iPhone/AT&T 3G network; most said they switch to the slower EDGE and/or Wi-Fi in order to use their iPhone. So in an attempt to gauge the extent of the problem, we have created a poll/survey. Update: To be clear, we have issued this in an effort to understand the extent/nature of the problems that folks are having with the AT&T iPhone. If you are happy with it, please fill out only the questions that reflect that and skip the ones that don’t apply to you. We will present the results in context.

Poll is now closed.

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  1. iPhone on AT&T: Satisfaction or Disappointment? Thursday, March 26, 2009

    [...] Om’s running a little poll on the main GigaOm site that I’ve also embedded here after the break. He’s wondering how satisfied folks are [...]

  2. Maryland network is fine.

    1. good to know that. can you be more specific – where in maryland are you?

  3. Gadget Sleuth Thursday, March 26, 2009

    I’ve heard 3G issues are very area-dependent. I just wish they would open the iPhone up to all carriers, so we can decide for ourselves.

    1. If what you mean by area, includes a region within a large city like Chicago, you are correct. How on god’s earth I cannot access email from the west Loop is absolutely beyond me. We’re developing iPhone apps with embedded content, so I suppose that’s the perfect scenario for pointing out the flaws in services like Kyte! But really, no network services in the third largest city in the country?

      If there were a Verizon iPhone, I would switch in a minute. My problem with that company has always been their phones. Their network was my favorite for voice as well as data. I hope that they are kicking themselves, but given the corporate culture in the US, they probably take an obstinate pride in having dismissed the upstart Apple.

      1. From what I’ve read, Verizon did not dismiss Apple. Apple initially was going to do an Iphone for Verizon.. but Verizon and Apple are both control junkies… Verizon wanted to make UI changes as they so love to do, Apple (i.e. Steve Jobs) wanted absolute control over the phone, and neither would compromise. So they didn’t.

  4. You’re making this look like everyone has a problem and I can assure that you that hundreds of people that I know and work with in the Tampa area aren’t complaining. I love the iPhone and NEVER lose a call. Your survey is B.S. because it’s twisted to make it appear that everyone has someone to complain about. Why not ask if anyone has a happy experience? Then the statistics might mean something.

    1. Vince if you don’t have a problem then you can just say you are happy with your iPhone on AT&T. And move on.

      1. Actually, no he can’t Om. He’s right, your poll is *completely* biased! With questions like “What is your primary complaint with the AT&T/iPhone combination?”

        You don’t even give an option for “none”.

        For those of us who have no complains for the iPhone, we’re left choosing answers like “Other” or even leaving the whole question blank such as for your loaded question “Who do you blame for your bad experience with AT&T/iPhone Combo?”

        How about “Nobody”?

        Sheesh.

      2. I’m assuming that you are looking in the comments for additional feedback, and not using the poll for data. M is correct in that the poll is skewed.

        I never drop calls in Chicago, but the data absolutely blows. I like the iPhone and even if we were not developing for it, would not switch, but if the handset were available on Verizon or t-Mobile would switch in a minute. If it cost $200 so what? As the surveys suggest, I use data about 4 times as much as voice.

        No device, even the CrackBerry has made me such a data junkie. I love BlackBerries, but this thing is crazy. Hopefully WiMax will come along and kill of some of these providers. Tis not for a long time though.

      3. I’m assuming that you are looking in the comments for additional feedback, and not using the poll for data. M is correct in that the poll is skewed.

        I never drop calls in Chicago, but the data absolutely blows. I like the iPhone and even if we were not developing for it, would not switch, but if the handset were available on Verizon or t-Mobile would switch in a minute. If it cost $200 so what? As the surveys suggest, I use data about 4 times as much as voice.

        No device, even the CrackBerry has made me such a data junkie. I love BlackBerries, but this thing is crazy. Hopefully WiMax will come along and kill of some of these providers. Tis not for a long time though.

  5. David Robinson Thursday, March 26, 2009

    This is a ridiculous survey/poll. The question where you can give a positive answer is the 1st. All the rest are negative. “What is your primary complaint with the AT&T/iPhone combination?” There should be a “none” option as I have none. “Who do you blame for you bad experience?” answer for me: no, one. my experience has been great .

  6. Sheryl Breuker Thursday, March 26, 2009

    I don’t think it’s strictly iphone and AT&T packages. Both Ken and I use Blackberry’s and are on the AT&T 3G service. His curve does not use 3 g but my bold does. We also have my son on our plan, so that makes 3 phones all on the service. Our calls get dropped regularly, yesterday I had to call my son back 3 times because the call dropped. 3G is also not well supported in our area, but we do live in a 3G corridor of sorts.
    I would have loved to taken the poll but am not an iphone user. I really don’t think it’s iphone centric. Good luck and I hope they will quickly do something, but they won’t. They have traditional telecom vision. :(

    1. I have to agree – I have a 3g Samsung Blackjack on AT&T and here in South Florida the coverage is spotty at best. It has gotten noticeably worse since the iPhone 3g has saturated their network.

      I’ve also noticed that AT&T seems to prioritize the iPhone traffic (and HSDPA) — I’ve seen my phone side-by-side with an iPhone and watched the iPhone get 3g while I’m stuck in Edge… I also noticed that AT&T disconnects inactive 3g users from the network (pushing them into GSM or Edge) when they stop actively using data – sometimes the only solution is to reconnect to the cellular net. My Novatel HSPDA card (also on AT&T) can connect to 3g even when my Blackjack and nearby iPhones cannot.

      I also carry a Verizon Blackberry Curve (for work) and it runs fast (on EVDO) all the time.

      It’s too bad – because I really want an iPhone; but I can’t handle “more of the same” with the lousy service and will not upgrade until they address this.

    2. Dameon Welch-Abernathy Sheryl Breuker Thursday, March 26, 2009

      I completely agree. I’d love to take this poll, but I carry a Nokia E71. It drops calls like a lead balloon in Gig Harbor and the greater Seattle area. I actually experienced zero dropped called when I was in San Francisco in February. When I call AT&T to complain, they say “it’s my phone.” (I have an unbranded Nokia E71)

  7. doesn’t seem to be a way to post poll?

    1. dean it seems to be working fine. not sure what specific problem are you experiencing. can you please elaborate?

      1. Same here. No “Submit” button (???)

  8. Isn’t this survey slanted? What if we aren’t having any problems? Or is it just for those who are having them?

    1. Blad_rnr. Check out the first question: if you are happy with the poll, you say Happy and move on. Don’t take rest of the poll.

  9. It’s the same with Dutch T-Mobile, the preferred iPhone supplier over here, the whole concept of 3G is something of a fiction in all but the densest populated areas and this is in a very tiny very densely populated country.

    Well, we take what we can get, I suppose.

  10. Least. Scientific. Poll. Ever.

    1. ^

      lol

      I guess Om wants those of us who are happy with our iPhones to only answer the first question. I didn’t realize that until reading his comments afterwards though.

    2. how is it unscientific. you have the option of saying happy and moving on. first question. read the headline: it is for people who are not so happy with their iPhones-AT&T Network combo. Seriously — it is as clear as it can be.

    3. Do you think this poll is skewed?

      a.) Yes because x

      b.) Yes because y

      b.) Yes, but for another non-listed reason.

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