9 Comments

Summary:

Since Om divorced his iPhone and AT&T’s service in general, he’s wondering if there are others in the same support group. I personally think that AT&T’s service issues (or any carrier’s really) are more dependent on your location and less so on the device you use. […]

iphone-3gSince Om divorced his iPhone and AT&T’s service in general, he’s wondering if there are others in the same support group. I personally think that AT&T’s service issues (or any carrier’s really) are more dependent on your location and less so on the device you use. Om proved that very point when mentioning that a BlackBerry device exhibited the same challenges on AT&T’s network: is it any wonder he’s using a BlackBerry Curve 8900 on T-Mobile now?

There’s something to be said for a phone’s internal design and signal strength, but my iPhone shows “more bars in more places” more often than Om’s did. Case in point: I used a gallon of gas last week just to find a two-bar signal on my iPhone to test a signal booster. That’s because I don’t live or work in an area that’s oversaturated by iPhones and AT&T customers. Still, I can see why Om broke up with the device: if it’s not working for him, why should he agonize with it on a daily basis?

Anyway, Om’s running a little poll on the main GigaOm site that I’ve also embedded here after the break. He’s wondering how satisfied folks are using an iPhone on AT&T’s network. Me? I’m pretty happy, but I don’t live or work in a major metropolitan area so there are fewer handsets competing for service. Last I checked, the cows by me hadn’t even signed up for Twitter yet. ;)

Fill out the iPhone/AT&T Network Satisfaction Survey

  1. The biggest issue I have had with my iPhone is that the network seems to be a bit slow at times. Before all the iPhones the 3G ATT network seemed faster to me. Now many sites seem slower than before.

    Overall I have been happy with the service in terms of calls but the speed of the network is not what I had hoped for.

  2. L’Emmerdeur Thursday, March 26, 2009

    The number of bars is an illusion. I have had dropped calls when my iPhone showed 5 bars and 3G. I have had No Service in places for 10-15 minutes at a time when my Blackberry (also AT&T) worked properly.

    One friend had the same issues, but much more exaggerated, and eventually swapped out the iPhone – with much improved performance on the replacement iPhone. Since nobody wants to own this problem, I don’t blame folks for abandoning AT&T and Apple, since they keep sending you back and forth with “It’s the phone”, “No, it’s the network” shenanigans.

  3. I live in the I-5 (main north south highway in western Washington state)corridor at the south end of Bellingham WA and AT&T coverage is practically non-existent, even though they claim coverage here is good. I get very poor to no signal at home and most attempted calls drop in the first minute. Although signal strength with Verizon was not excellent, it was far better at home and in the western WA area than I experience with AT&T. I would switch back to Verizon in a minute if I could take my iPhone with me.

    1. Bill,

      “I would switch back to Verizon in a minute if I could take my iPhone with me.”

      It likely wouldn’t be an iPhone you could recognize.

      I think the iPhone on Verizon would be a significantly worse experience.

  4. Yea, AT&T is not great but since the iPhone is at least 50 times better than any other phone , it’s sort of like whining the flight to Hawaii is too long … you just have to accept that the govt let a few cell companies buy up the rest …

  5. There’s no doubt:
    1. The iPhone is amazing
    2. The service is total crap
    I travel often to many cities and I am always surprised when I get good service, but infrequently it does happen. In Chicago (where I live) I get terrible service at home, dropped calls every day on my drive to work, and more dropped calls as I go through my day.

    But the iPhone is so damn pretty!

  6. My ATT service here in TN is better than my old Sprint service, EXCEPT for the dead spot right at the entrance to my subdivision… quite annoying when you want to make calls on the way to a meeting (i have to remember to wait to dial).

    Tho it has gotten better with firmware – I’ve only drop 65% of my calls passing through there now instead of 95%.

  7. oh yeah and ATT works in Mexico. My Sprint connection technically worked in Mex… but only to a few miles in from the border. ;)

  8. The IPHONE is severely lacking in many functions. Dropped calls. No SEARCH on Calendar – Get real…. I have yet to play with the G1 but I think it is a real contender. Palm Pro is another option. Other WinMo don’t really cut it but I haven’t looked at the HTC variants lately.

    IPHONE has so much potential. Crap delivery. Seriously – no placeshifting TV?????

Comments have been disabled for this post