Comments on: Why Won’t AT&T Admit to Its Wireless Network Problems? http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/ Sat, 11 Feb 2012 03:10:21 +0000 hourly 1 http://wordpress.com/ By: fdb http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-591075 Sat, 12 Feb 2011 00:06:28 +0000 http://gigaom.com/?p=42432#comment-591075 I live in Houston, the 4th largest city in the US.
I drop calls every single day. Amazing!
AT&T cell service sucks and I wouldn’t recommend it to anybody.

]]> By: Brian http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-574285 Wed, 12 Jan 2011 18:21:12 +0000 http://gigaom.com/?p=42432#comment-574285 Droid ftw!

]]> By: keiffers http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-543166 Wed, 08 Dec 2010 07:47:43 +0000 http://gigaom.com/?p=42432#comment-543166 I purchased the BB Bold 9700 through AT&T back in June. Since then I have had to get 3 replacements. I have had the same issues with all the phones. The BB Bold 9700 freezes up, shuts down on its own, and switches from 3G to edge constantly.

Their answer is… take a downgrade or get another 9700. My favorite solution they offered was upgrade for 99.00. Lucky me! I am very upset that AT&T continously say “thank you for being the best part of AT&T”

]]> By: terry love http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-520319 Mon, 22 Nov 2010 16:28:35 +0000 http://gigaom.com/?p=42432#comment-520319 both my phones, my husband as well as mine have new phones…he has a blackberry, i have a touch samsung solctice..over the last 3 weeks, i cannot call out, nobody can here me, i cant hear them, and my phone dies in the middle of calls…my phone is only 5 months old, his blackberry is only 2 months old….i am extremely irritated, we bought expensive phones…but the service is horrible..these phones are worthless without good service….help/// !!!!!!!!!!!!!!!!!!!! we have been with AT&T for many many years, but this is making us think to go with some cheap month to month service…fix it and fast !

]]> By: Rob http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-294373 Mon, 11 Oct 2010 22:09:51 +0000 http://gigaom.com/?p=42432#comment-294373 Here we are, a year and a half later, and ATT Wireless customer service is no better than their network. I am in Colorado Springs and have had to switch to another phone provider due to the constant, predictable and frustrating dropped call experiences with my Iphone. I have called these people repeatedly for help and have cooperated with all of their directives but the combination of their 3G, the Iphone they sold me (and its dirty little secrets) has evidently been more than they can handle. Now they are trying to charge me an early termination fee because I had to find a service that works. Of course, the bright little gal on their end of the phone tells me that they don’t guarantee signal all the time. Would be nice if they would guarantee it at least some of the time. Anyway, I have been an ATT customer for over a decade. If I have to pay this fee, this will be the last penny they ever get from me. And I can’t wait to start writing about this in my blog posts; my thousands of readers will appreciate this warning. All I can say is, Verizon, hurry up and get your Iphone out on the market. Let me help you hurt ATT!

]]> By: Orlando Rivera http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-292807 Fri, 08 Oct 2010 23:57:19 +0000 http://gigaom.com/?p=42432#comment-292807 I got tired of AT&T making excuses and telling me they are working on their towers to bring better service. I had the Moto Backflip and I had no signal in my house. Yet everyone the visits me with T-mobile or Sprint have full bars and make calls from my house. I called AT&T to complain and they apoligized as they do for everthing and made lame excuses and told me I had to buy a micro cell tower for $150. Give me a break I have to pay to make their network function properly? I told the rep well, what about when i am not home? What do you do about the network then? I got another apology but no services. I switched to Sprint with the HTC Evo and now I can lay on the floor of my basement and have 4G and full bars. Good by AT&T….. see you never….

]]> By: Maria Gutierrez http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-277490 Sat, 18 Sep 2010 13:22:20 +0000 http://gigaom.com/?p=42432#comment-277490 This issue is also happening in Rye, New York for the past few months and AT&T has had me jumping through hoops inferring that it was an isolated issue with me alone. However I have tested this with various devices being a former AT&T employee, I know what I am doing and talking about. Now they want me to purchase a microcell for my rental apartment to make something work that had worked previously. Let me add that I am right next door to cell spots co-located in the building next door. AT&T has much to do before they can even equal Verizon’s network.

]]> By: rick http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163969 Fri, 16 Jul 2010 18:18:57 +0000 http://gigaom.com/?p=42432#comment-163969 AT&T is the worst service. I’m a former Verison user and the only reason I use AT&T is because it’s a company account. The company wants to drop AT&T like they drop our calls and go to Verison but Verison doesn’t offer the overseas long distance.

AT&T is nothing but drop calls, poor reception…and did I mention drop calls. During calls I can pick up the first word of the sentence and maybe the middle word. Most of my conversation is saying “I’m sorry can you please repeat that?”

]]> By: 815Brian http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163968 Tue, 06 Jul 2010 16:07:14 +0000 http://gigaom.com/?p=42432#comment-163968 I’ve had the same AT&T wireless plan even before they turned to Cingular and back to AT&T. It’s a two phone shared 1000 minutes, no internet/data, free nights & weekends, unlimited AT&T to AT&T users, unlimited text received but no sending of text all for $49.98 and with taxes it totals $55.47 a month.

We have been very happy for years until the last 1.5 years. We have noticed dropped calls and dead spots in areas of our daily travel that have never been there before.

We are in the process of setting up ourselves to leave AT&T. We now own two Straight Talk phones (Samsung R355c) and have been testing their service and coverage (uses Verizon network) for almost 30-days. We are happy with the phone, features, price and service. We have been using the $30 a month 1000 texts, 1000 minutes and 30MB data for 30-days without any contracts or activation/cancellation fees. If my wife has a month she needs more minutes than another I’ll just start buying her the $45 unlimited plan.

Bye…Bye… AT&T!

]]> By: Phil McCracken http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163967 Wed, 26 May 2010 04:23:56 +0000 http://gigaom.com/?p=42432#comment-163967 We do hate AT&T, and are going to another provider which is a ton better. IT’s called Verizon! By the way AT&T lover, would you like to pay my joke of an early termination fee so I can switch to a better provider??

]]> By: Timothy Dunlap http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163966 Wed, 26 May 2010 04:19:38 +0000 http://gigaom.com/?p=42432#comment-163966 Of course AT&T Wireless would have excellent coverage down south, especially in Atlanta, where their billion dollar headquarters are at. I guarantee, they have brand new towers and very few problems if any in Atlanta. As far as SC, FL, TN, and NC 3G coverage is spotty at best. Plus you get a ton of dropped calls, terrible voice quality and slow connections to the internet. Not to mention, voice and picture messages you never receive.

]]> By: ATT lover http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163965 Thu, 20 May 2010 02:30:47 +0000 http://gigaom.com/?p=42432#comment-163965 If you guys hate AT&T so much go some where else!

]]> By: John Carswell http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163964 Sun, 28 Mar 2010 05:08:08 +0000 http://gigaom.com/?p=42432#comment-163964 Like Brian K, I also live in Cincinnati, Ohio. I am fed up with AT&T’s poor wireless service and lack of customer care. I have an LG 3G phone and am constantly getting dropped calls (it doesn’t matter what time of day), bad voice quality where there is static, crackling, and interference when I make a voice call, there are many times I don’t receive voice, text, and picture messages for several hours if at all, the 3G network is frequently going down, calls won’t connect, and there are many areas of poor/non existant reception. I call customer service numerous times and am always given the run-around. Oh sir, your phone isn’t properly updated! They won’t admit to their network problems. My question is-what is it going to take to get AT&T Wireless to fix these problems in Cincinnati and the rest of the country? I am so tired of these problems and getting no resolutions. My next step is contacting the Public Utilities Commission of Ohio and the Better Business Bureau. If nothing is resolved then, I’m going to contact the FCC. AT&T’s 3G network is very unreliable.

]]> By: Drake Walker http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163963 Sun, 14 Mar 2010 09:25:12 +0000 http://gigaom.com/?p=42432#comment-163963 AT&T’s service in Denver is atrocious! I have a friend that lives at about 12th and Washington and I’ve not had ANY service at his house in that last year at least. I’ve called AT&T and all they can say is “Weird, that’s in the middle of six towers!?” That doesn’t mean I get any connection to the network though!

]]> By: How AT&T Plans to Keep SXSW From Swamping Its Network – GigaOM « wesley83's Blog http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-163962 Mon, 01 Mar 2010 21:01:00 +0000 http://gigaom.com/?p=42432#comment-163962 [...] center in Austin, resulting in dropped calls and crappy connections for many attendees. The subsequent news coverage showed off Ma Bell%u2019s network failures for the entire world (or at least the world that cares [...]

]]> By: How AT&T Plans to Keep SXSW From Swamping Its Network – GigaOM « wesley83's Blog http://gigaom.com/2009/03/16/why-won%e2%80%99t-att-admit-to-its-wireless-network-problems/#comment-208787 Mon, 01 Mar 2010 21:01:00 +0000 http://gigaom.com/?p=42432#comment-208787 [...] center in Austin, resulting in dropped calls and crappy connections for many attendees. The subsequent news coverage showed off Ma Bell%u2019s network failures for the entire world (or at least the world that cares [...]

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