13 Comments

Summary:

At this point, it seems like having some graphics issues is more of a “coming of age” thing for a new Mac product than something that surprises or worries us, though I’m sure if you have one of the affected MacBook Pros, you think otherwise. Users […]

mbpproblem

At this point, it seems like having some graphics issues is more of a “coming of age” thing for a new Mac product than something that surprises or worries us, though I’m sure if you have one of the affected MacBook Pros, you think otherwise.

Users are reporting in an Apple Support thread that the recently shipped 17-inch model is acting up, displaying green lines and ugly screen artifacts. The problem is apparently tied pretty clearly to the NVIDIA GeForce 9600M (the dedicated card), since the problem doesn’t arise while running the integrated 9400M, only appearing when you switch to the more powerful card.

No word from Apple yet about the issue, although they will likely try to resolve things with a firmware fix before trying anything more serious. One customer in the support thread said he received word from Apple that he would have to have his laptop replaced, although I doubt they realized at the time that the issues were so widespread.

It’s hard to believe that a machine so expensive, after such a long delay, could have such serious and quickly apparent problems. I suppose you could excuse Apple and just chalk this up as another NVIDIA screw up, but Apple must do some serious testing with these machines before they release them to the buying public. The alternative, of course, is that they were well aware of the problem but opted to stick to internal deadlines and deal with the problem down the road with a firmware update rather than delay the ship date of the 17-inch MacBook Pro any longer. Whatever the issue, Apple seriously needs to stop shipping significantly flawed products, or their reputation for quality isn’t going to last.

  1. The 13.3″ MacBook has similar issues:


    http://www.youtube.com/watch?v=lQMcS-P9S8M

    Share
  2. I think all of the new unibody Macbooks are having graphics issues. Sometimes mine has problems, other times it doesn’t. I depend on my machine though so going without it for a few days while Apple replaces the motherboard is pretty much unacceptable.

    Share
  3. I think, and lets hope i’m right, that apple will acknoledge this problem and fix it with a firmware update. anyways, GOOD LORD that poor macbook looks like its suffering from a terrible illness.

    good luck 17″ pro owners… :(

    Share
  4. [...] and The Apple Blog report that owners of the new 17-inch MacBook Pro might be running into some faulty NVIDIA graphics [...]

    Share
  5. [...] to theAppleBlog.com, “it seems like some graphics issues is more of a ‘coming of age’ thing for a new [...]

    Share
  6. It looks like apple might be trying to solve the issue already. A couple of times the shipping date for the MBP 17 was moved back (after the 3-4 weeks was replaced by a 7-10 days)… but maybe it is just the naive in me :)

    Share
  7. It’s not related to the 9600, or if it is, I’m just unlucky. I’ve NEVER used the 9600 on mine, only ever the 9400, and I’ve had the problem since yesterday. Switching to the 9600 does nothing. It’s something that independent.

    Share
  8. [...] and The Apple Blog report that owners of the new 17-inch MacBook Pro might be running into some faulty NVIDIA graphics [...]

    Share
  9. [...] Written on March 26, 2009 by Darrell Etherington and No one has commented A while back we reported about issues 17-inch MacBook Pro owners were having with vertical lines and other distortion [...]

    Share
  10. Feldwebel Wolfenstool Saturday, April 4, 2009

    Good thing you have nVidia to blame. Don’t they test any of their machines before release? Or do they want to sell absolutely every unit to max the $-flow?

    Share

Comments have been disabled for this post