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Summary:

We got an email from an upset former Comcast customer today who discovered a whole bunch of his emails were deleted as a result of the ISP changing its webmail application to Zimbra. According to the reader, now that Comcast is using Zimbra, email left in […]

We got an email from an upset former Comcast customer today who discovered a whole bunch of his emails were deleted as a result of the ISP changing its webmail application to Zimbra. According to the reader, now that Comcast is using Zimbra, email left in a user’s inbox gets deleted after 30 days if they haven’t changed the automatic settings.

So for those of you who leave their read mail in the inbox rather than file it to folders or download it to another email platform, if you change your settings (options range from deleting mail after 1 day all the way to never), you shouldn’t experience the same problem.  Our reader is upset (which is why he’s now a former customer) that Comcast didn’t make the settings more obvious, but he told us so we can tell y’all. Check your settings.

  1. i just checked my settings and looks like by default –
    read messages never get deleted.
    but unread messages will be deleted after 45 days.
    also sent messages are deleted after 30 days.

    http://i42.tinypic.com/sc9jbs.jpg

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  2. Sigh.

    In this day and age, people still use ISP mail services?

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  3. [...] shared the news today that Comcast is now deleting its mail users’ inbox messages after 30 days: We got an email from an upset former Comcast customer today who discovered a whole bunch of his [...]

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  4. [...] Canada techdirt.com Free Press Outlines Roadmap for Broadband Stimulus Success commondreams.org Comcast Customers, Check Your Webmail Settings gigaom.com Verizon Settles With Pennsylvania On Customer Service multichannel.com read [...]

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  5. I noticed this too. Its true. I always get my email from the server through POP, and one day decided to go on the actual web server, and all my older emails were deleted. Found that a setting was turned on to delete them.

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  6. As John points out above the setting for this is under the preferences tab, with a variety of options including never. This is the same as it was on the older email platform. The same preferences from before were also carried to the new system. To assist our Customers in learning about the Smartzone platform, we have created the following tutorial:

    http://comcast.net/smartzonetutorial

    If this Customer would like further assistance, please ask her to email my team.

    Thank you!

    Frank Eliason
    Comcast
    We_Can_Help@cable.comcast.com

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  7. Comcast seems to enjoy making changes without telling customers much in depth about the changes (like this one). The new MailCenter is slick and very Outlook-like, though.

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  8. Yes nice see them updating their system. I still prefer Gmail with Instant message and voice chat features. I live in my Gmail, never close it.

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  9. [...] left in a user’s inbox gets deleted after 30 days if they haven’t changed the automatic settings. Comcast Customers, Check Your Webmail Settings __________________ For Telecommunications products and services, go here to find the best deals: [...]

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  10. Comcast is learning from Microsoft.

    “We do not care what you want or don’t want. You will take what we give you and like it”.

    I had no need for their stupid ‘upgrade’. But do I have a choice? No.

    This is why I do not use their stupid email system now.

    I transferred all my email traffic to gmail.

    Comcast can kiss my ass!

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    1. i would like to transfer all my comcast email to gmail also. is there a fast way to accomplish this? aside from sending them one at a time, i don’t know any other way. thank you for any advice.

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