We’re a small graphic design business. I was composing a large number of promotional emails with similar core message but variation of certain phrases tailor the content to the clients. The variations were done by copy-pasting sentences between drafts. The drafts were not formatted in any specific way – the text is all set to Verdana, size 12.

Then I sent some of the emails to my business partner (she’s using MS Outlook) to test if all was OK. It wasn’t!
One email had a least 4 different fonts & sizes in one text block. It looked horrible.However, the text still looked fine on my screen.

I since learned that I should make sure to use “Paste and match style” when pasting to ensure consistency with surrounding text, so I am doing that now. My partner has “cleaned” all the emails in notepad, and emailed them back to me… a lot of work.

However, since I couldn’t see the issues in Mac Mail – it all looked fine – I am nervous if there could still be formatting issues which I can’t see in Mac Mail – but visible to clients using MS Outlook!
(or even other email apps)

That would make us appear very unprofessional, particularly since we are selling advertising design. People don’t care about reasons if something doesn’t look good, all that matters is the outcome – and there is only one shot.

Has anyone experienced similar issues with Mac Mail? anyone know how to secure Mac Mail so it can’t happen?

I am frustrated that I cannot seem to force Mac Mail to always send in RTF. The subsequent debate aside, *I* want my mail to always go RTF. You allude to a work-around for this. Can anyone elaborate on a sure-fire way to get RTF every time… and is there a way to send RTF such that it will not include a visible .html attachment?

Thanks!
James