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Summary:

Apple blew it with the MobileMe launch last year and rapidly stepped in and extended the free trial period that many had signed up for.  They kept doing so until recently when they notified those who had not signed on for the paid membership that their […]

mobileme_logoApple blew it with the MobileMe launch last year and rapidly stepped in and extended the free trial period that many had signed up for.  They kept doing so until recently when they notified those who had not signed on for the paid membership that their trial account would be going away.

Said accounts went away as promised and those who did not disable syncing from their computers soon found that all their local data had disappeared.  It seems that syncing to a closed account was still possible and said sync would replace the local user data with nothing which was now in the cloud store.

Say what?  How can Apple let something like this happen?  I would say that Apple owes a few folks something big time for wiping their data for ending a free trial.  This is Apple’s responsibility no matter how you look at this, user data cannot be destroyed when a free trial of anything ends.  This points out the vulnerability that cloud storage brings when the cloud fights back.

This also makes it clear how important it is to disable syncing on all your computers before canceling MobileMe for any reason.  It seems that the Apple bites back if so.

(via TheAppleBlog)

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  1. GoodThings2Life Tuesday, January 13, 2009

    Uhh, are you kidding?

    Normally if you cancel a service, it shuts off the authentication so that the clients get an error, and then it waits for user input.

    But nooooo, not Apple… they let you authenticate, delete everything from your service, and then your clients say, “Oh, you deleted this content, so let me help you clean house on your clients.”

    Brilliant.

  2. woOow… Somewhere a developer is being smacked on the back of the head…

  3. Ouch.. I have been thinking of shutting my service off when it expires. Will have to remember about the sync shutdown. Certainly not winning them any points after the already poor launch that they had with the new service.

  4. Waahhhh. Waaahhhh.. Bunch of crybaby’s!

  5. Boy, two negative articles about Apple products in one day. What must Apple’s Fanboys be thinking? Clearly these are not bugs, they must be program features that the masses just don’t understand! Kind of like having to take your Apple computer to an authorized service center just to change the battery?

    I have respect for most Apple products, but I firmly believe that Steven Jobs and his minions put their pants on one leg at a time just like the rest of us. Nice to see that they can blow it once in a while just like every other big company.

    –Ken

  6. I do love my iPhone but the most serious complaint I have is that it is hard locked to one computer. What this tiny feature (the subject of this post) says to me is that Apple made a serious blunder when they designed the whole syncing service thinking that people only ever use one computer. Bear with me here….

    The iPhone can sync mail, contacts, calendar, and media but only through one computer. It is designed this way. So if you sync via another computer inadvertently then it all disappears. So this particular feature is really in line with their whole approach.

    They ignore people like me with three computers at home – any of which I can use at any given time and one at work.

    This really is a great device in most other respects and in the day of the “cloud” why is it that Apple are so narrow in their utilisation of the same. I have migrated all my calendar, contacts, mail and docs to Google and now with Neuvasync I have most of this at my fingertips whenever I have the iPhone with me.

    You see it is not just one isolated instance of bad design – it is lack of good integration all around that I deplore.

  7. Third party/application sync is old. The future is a sync model like Palm’s web OS.

  8. Sync via third party application is old. The future of sync will probably look a lot like Palm’s web OS.

  9. Not surprised. I turned off MobileMe right after the first round of duplicated data. Have used their services since iTools was free and all the way through .Mac, and while they finally got synching right, it took a couple of years for it to be fast and smooth and for apps like iCal to get good. I’ve now let the subscription expire, and I rely on Google apps and Mozy.

  10. @John,

    I’m confused. I use MobileMe with two computers– my Windows Vista PC and my PowerPC. They both sync (as does my iPhone) with MobileMe without (too many) difficulties. I have had the experience of my data disappearing, but that was during the early days of MobileMe. I’ve had no problems in the past several months. I’m hoping things stay that way!

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